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Weak developer (undertoned) can cause this issue too. Try forced toner ONCE for whichever color is having issue. If that helps you may need to replace Developer.
If you are a copier tech and even with only a reasonable knowledge of Ricohs you should know where the sensor array is. If not, please leave well alone as you are well out of your depth!
At least 50% of IT is a solution looking for a problem.
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