How many jobs technician can do per day

[PA3040]

Dear All
1.Does any one should know, how many jobs one technician can do for per day as per average of Month
2.If one technician handle 100 machine, then how many breakdown calls can we expect for per day ( Average monthly )

any one have experience about this data?

[Richariri]

Re: How many jobs technician can do per day

Dear All
1.Does any one should know, how many jobs one technician can do for per day as per average of Month
2.If one technician handle 100 machine, then how many breakdown calls can we expect for per day ( Average monthly )

any one have experience about this data?

I don't know the answer to your question but.....
...as a technician I could be stuck on one job all day and other days I could do loads. some-days the machines don't come in at all and I go do routine maintenance.

there are so many other variables you'll need to take into account.

What machines are the techs dealing with? are they old or new? is the machine likely to break down soon?

Is the tech fully equipped to handle all eventualities? as a 'return to fit' can really mix up the day.

Can one tech support another tech to help balance each others work loads?

as I said, I don't know the answers but I don't think you can guarantee that breakdown calls will be hitting an average every day or even every month. So have a good look into contingency plans and suchlike.
I.e. we've had half the breakdowns we had this time last year but twice the amount of PM parts used.

[PA3040]

Re: How many jobs technician can do per day

I don't know the answer to your question but.....
...as a technician I could be stuck on one job all day and other days I could do loads. some-days the machines don't come in at all and I go do routine maintenance.

there are so many other variables you'll need to take into account.

What machines are the techs dealing with? are they old or new? is the machine likely to break down soon?

Is the tech fully equipped to handle all eventualities? as a 'return to fit' can really mix up the day.

Can one tech support another tech to help balance each others work loads?

as I said, I don't know the answers but I don't think you can guarantee that breakdown calls will be hitting an average every day or even every month. So have a good look into contingency plans and suchlike.
I.e. we've had half the breakdowns we had this time last year but twice the amount of PM parts used.

What machines are the techs dealing with? are they old or new? is the machine likely to break down soon?

They are dealing with mixed machine base, some are new and some are middle and some are old

Is the tech fully equipped to handle all eventualities? as a 'return to fit' can really mix up the day.

If I say yes

as I said, I don't know the answers but I don't think you can guarantee that breakdown calls will be hitting an average every day or even every month. So have a good look into contingency plans and suchlike.
I.e. we've had half the breakdowns we had this time last year but twice the amount of PM parts used

Yes I agreed. everything varying
But we can count total breakdown calls of six month to calculate average per day breakdown

my new question

How many machines one tech can dealing with routine maintenance with challenging works?

[CableGuy]

Re: How many jobs technician can do per day

As many as they throw at me

[PA3040]

Re: How many jobs technician can do per day

As many as they throw at me

This is a reply by technician
Thanks again

[Kidaver]

Re: How many jobs technician can do per day

Driving distance factors into this as well...there are some days I only get 2-3 calls done a day but it may take me 1 1/2 to 2 hours to get into that area...how is your region and tech area broken down? I think average calls per tech per day is a poor idea...I've seen how the govt uses at a depot near here...I've known people who quit working there because they were allowed to only work on so many vehicles a day...when you start averaging and basing number of calls you will make your good techs who spend the right amount of time look bad...and your lazy techs who do it look good...it's so wishy washy...if you really want to know if your techs are doing the right work with good time...go talk to your customers...

[slimslob]

Re: How many jobs technician can do per day

All depends on what type of calls and machines you have come in. A full maintenance service on a high volume machine can take 4 hours to do properly. Other problems may take less than 30 minutes to instruct the new user on how to do what they were trying too do. I have customers that are 10 minutes away from the office and some that over an hour away. Some days I spend more time driving than I do working on equipment.

[PA3040]

Re: How many jobs technician can do per day

Driving distance factors into this as well...there are some days I only get 2-3 calls done a day but it may take me 1 1/2 to 2 hours to get into that area...how is your region and tech area broken down? I think average calls per tech per day is a poor idea...I've seen how the govt uses at a depot near here...I've known people who quit working there because they were allowed to only work on so many vehicles a day...when you start averaging and basing number of calls you will make your good techs who spend the right amount of time look bad...and your lazy techs who do it look good...it's so wishy washy...if you really want to know if your techs are doing the right work with good time...go talk to your customers...

Dear kinaver thanks for the reply

Driving distance factors into this as well

Exactly correct but company must have long term plan to reduce mean distant between two machines ( or two Customers ) otherwise wasting valuable time of tech for traveling and money

how is your region and tech area broken down

I have a reply by analyzing up to 11 months but I can't tell until discussion is going over

I think average calls per tech per day is a poor idea

I am not argue with you but I know that you agree with number of copies from one toner may verging according to the image but manual says exact amount

[PA3040]

Re: How many jobs technician can do per day

All depends on what type of calls and machines you have come in. A full maintenance service on a high volume machine can take 4 hours to do properly. Other problems may take less than 30 minutes to instruct the new user on how to do what they were trying too do. I have customers that are 10 minutes away from the office and some that over an hour away. Some days I spend more time driving than I do working on equipment.

All depends on what type of calls and machines you have come in

Every body must agree this, but according to my experience by visiting seven countries in Asian region one tech has mixed customer base, I mean one tech have mid rage machines and high-end machines / color machine / production machines and wide format machines / DCP's . base on this we must have a idea of average breakdown call per day to utilize tech at hi efficiency

A full maintenance service on a high volume machine can take 4 hours

Can't believe this type of services every day

Some days I spend more time driving than I do working on equipment

This is the problem most companies must have solved

[sandmanmac]

Re: How many jobs technician can do per day

Every body must agree this, but according to my experience by visiting seven countries in Asian region one tech has mixed customer base, I mean one tech have mid rage machines and high-end machines / color machine / production machines and wide format machines / DCP's . base on this we must have a idea of average breakdown call per day to utilize tech at hi efficiency



Can't be this call every day



This is the problem most companies must have solved

...So you ask a foolish question that has no single answer, you get some very reasonable and informed responses, and then argue or disagree with virtually everyone about their viewpoints!
What's your deal man?

[PA3040]

Re: How many jobs technician can do per day

...So you ask a foolish question that has no single answer, you get some very reasonable and informed responses, and then argue or disagree with virtually everyone about their viewpoints!
What's your deal man?

What is the foolish question that I asked?
Did you read this thread from the beginning?

[rthonpm]

Re: How many jobs technician can do per day

The simple answer to your question is there is no hard and fast answer. Every tech, every account, and every machine is slightly different. To hold all of your techs to a standard as a hard metric is absolutely foolish. Instead of falling down the rabbit hole of analysis paralysis, take the time to find out what challenges your techs find in their territories. You may have a tech that has a fairly urban territory and can get from point A to Point B rather quickly, while another may have to go to more remote areas, or another may deal with some kind of security issues such as access to military or government facilities that require a lot of waiting; some customers are incredibly abusive to their machines, while others treat theirs as gold.

Once you have an idea of just what your techs are going through, then you can start looking at all of the information on their territory and average out an individual target for them to hit. If they're over producing, reward them for it and set a new benchmark that's a little higher. If they're under-performing, find out why and then make the steps to correct, or adjust, the metrics accordingly. The number per day is always going to change: a stable territory can be upset by a large account being gained or lost, a new territory could spring up that until more people are hired will affect everyone. Throw out all of the Six Sigma and garbage you sound like you've learned in management training and look at the situation from a practical, real world point of view. Your tech morale will improve and you'll not only have happy customers, but happy employees, which makes problem solving and working as a team much easier.

[PA3040]

Re: How many jobs technician can do per day

The simple answer to your question is there is no hard and fast answer. Every tech, every account, and every machine is slightly different. To hold all of your techs to a standard as a hard metric is absolutely foolish. Instead of falling down the rabbit hole of analysis paralysis, take the time to find out what challenges your techs find in their territories. You may have a tech that has a fairly urban territory and can get from point A to Point B rather quickly, while another may have to go to more remote areas, or another may deal with some kind of security issues such as access to military or government facilities that require a lot of waiting; some customers are incredibly abusive to their machines, while others treat theirs as gold.

Once you have an idea of just what your techs are going through, then you can start looking at all of the information on their territory and average out an individual target for them to hit. If they're over producing, reward them for it and set a new benchmark that's a little higher. If they're under-performing, find out why and then make the steps to correct, or adjust, the metrics accordingly. The number per day is always going to change: a stable territory can be upset by a large account being gained or lost, a new territory could spring up that until more people are hired will affect everyone. Throw out all of the Six Sigma and garbage you sound like you've learned in management training and look at the situation from a practical, real world point of view. Your tech morale will improve and you'll not only have happy customers, but happy employees, which makes problem solving and working as a team much easier.

Grate thanks for your reply and lot of thinks that we have to consider

Actually i am expecting countable answer but we know that it is bit hard to reply

base on my analyze, the machines in x city area toner consumption is 1.3 per machine ( Monthly average )
Some time this 1.3 answer gets lot of debates but that is truth


One more example that I faced

One x distributor sales n numbers of machines to y country ( Per month )

After one year later x distributor is applying pressure to buy z numbers of consumable y country ( in this case they showed veriest statistics ( I am not showing hear )

That is why reason I am asking, we must have a idea and recedes about, what I asked in my first post

Thais kind of data is called " in house data ", may be confidential.

one more replies.......

Dear rthonpm... Are you tech or team leader?, Hoped, more than 15 years experience in the copier field?

[copiman]

Re: How many jobs technician can do per day

I have been in this industry for 32 years. This question has been around from the beginning. I would agree that there is a need to quantify productivity. The problem is setting the standards. When setting standards, you must look at the overall picture. I agree with what rthonpm posted. There are way too many variables. I know this because I used to be in management. Maybe start tracking some of the variables like: travel time, on site time, size of equipment, start and stop time for the day, PMs performed, etc... Do this for a couple of months, sit down and analyze it. Oh, and the best advice I can give you is get the techs involved on developing a standard. They know what the real deal is. If they help develop it, they will buy off on it.

Use this link to search Copytechnet. Type in how many calls per day and you will find a lot of information. Hope this helps.

Copytechnet Forum Search - Via Google

[blackcat4866]

Re: How many jobs technician can do per day

The biggest variable in my humble opinion, is are your techs parts swappers that just give up after 1 hour if it's not fixed? If yes, 6 or 8 calls can be normal.

I have never had the pleasure of just walking away from a machine because it didn't fix in the first hour. There have been plenty of days that I've done only one call, then gone back to continue the next day.

Perhaps I was just trained properly. Back in April of 1989 when I was completely green, my manager would tell me:"You might as well just take the time to fix it, because I'm going to keep sending you back until you do." With that point of view, the tech takes some responsibility for the call and the equipment. Returning 6 times in 1 hour increments is not as efficient as taking 2 hours to fix it the first time. And you don't look like an imbecile.
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