[Error Code] SC 399 of MPC 7500

[Kasun]

Dear All,

I am very new to this forum. Recently I had a trouble with error SC 399 of Ricoh MPC 7500. Do you have any possible explanation regarding that error?

Thanks

[slimslob]

Re: SC 399 of MPC 7500

From Goose's Guide:

D014/D015	SC 399	Drum motor error Y - Drum cleaning blade flipped - Replace blade and drum
D014/D015	SC 399	Drum motor error Y - Replace DTMB pcb (PCB9)
D014/D015	SC 399	Drum motor error Y - Replace drum motor

[anothertech]

Re: SC 399 of MPC 7500

Yep, Yellow drum motor having a hard time turning,


SC399 D Drum motor error: Y
The motor is trying to rotate at power on or during normal operation but
there is an excessive load on the drum shaft. The motor has no traction
(due to a bent cleaning blade, for example).

[TonerMunkeh]

Re: SC 399 of MPC 7500

In other words, the lovely machine you have is due a PM. Fit the parts these things need according to the PM table. They run much cleaner and happier if you do.

[slimslob]

Re: SC 399 of MPC 7500

If you need a trouble shooting guide for older, 2013 and before, models yu might find this helpful. GG_Oct_2014.zip

[Kasun]

Re: SC 399 of MPC 7500

Dear Slimslob,

Thanks for your clarification and attachment. However, could you please confirm that attachment regarding to MP C7500 machine and its real part number? Moreover, When I interchange Y drum motor with C Drum motor the error was changed to SC 398. So I think it was happened due to old Y defect drum motor. Please confirm my action.

[jonhiker]

Re: SC 399 of MPC 7500

Dear Slimslob,

Thanks for your clarification and attachment. However, could you please confirm that attachment regarding to MP C7500 machine and its real part number? Moreover, When I interchange Y drum motor with C Drum motor the error was changed to SC 398. So I think it was happened due to old Y defect drum motor. Please confirm my action.

Yes, the SC398 is the error code for the cyan motor.

[Kasun]

Re: SC 399 of MPC 7500

Yes, the SC398 is the error code for the cyan motor.

Thank you sir

[slimslob]

Re: SC 399 of MPC 7500

Dear Slimslob,

Thanks for your clarification and attachment. However, could you please confirm that attachment regarding to MP C7500 machine and its real part number?

The XREF work sheet is a cross reference between model numbers and Product Codes.

[Kasun]

Re: SC 399 of MPC 7500

[QUOTE=slimslob;475958]The XREF work sheet is a cross reference between model numbers and Product Codes.

According to your experience that motor(Y drum motor) can be defect due to any reason. And I would be greatly appreciate if you could provide FSM and parts catalogue of that model.

Thanks again for great help.