Intermittent PDF problem

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  • RKDKarl
    Technician
    • Aug 2016
    • 12
    #1

    [Misc] Intermittent PDF problem

    Good Morning!

    My first ticket for the day was for a customer with a SL-K4300LX device. The customer complains about random streaks of black lines appearing on PDF files they receive from various outside agencies. It seems that all other functions print ok without the marks showing up. I think that kind of exonerates the drum/fuser etc. I have attached a sample of the page.

    Has anyone seen anything like this before?

    Cheers
    Karl
    Attached Files
    Tags: black line
    • qbert69
      Service Manager

      1,000+ Posts
      • Mar 2013
      • 1152
      #2
      Re: Intermittent PDF problem

      Originally posted by RKDKarl
      Good Morning!

      My first ticket for the day was for a customer with a SL-K4300LX device. The customer complains about random streaks of black lines appearing on PDF files they receive from various outside agencies. It seems that all other functions print ok without the marks showing up. I think that kind of exonerates the drum/fuser etc. I have attached a sample of the page.

      Has anyone seen anything like this before?

      Cheers
      Karl
      When the PDF is viewed onscreen before printing, does it have that same "smeared" look???....those "smears" look as if they are "digitized"...with sawtooth type edges!

      REACH FOR THE STARS!!!
      Konica Minolta Planetariums!
      https://www.konicaminolta.com/planet...gma/index.html

        Comment

        • RKDKarl
          Technician
          • Aug 2016
          • 12
          #3
          Re: Intermittent PDF problem

          qbert69,

          Thanks for the prompt reply!

          I just got off the phone with the customer. In most cases, this is print job that originates from a web-based system. The customer "submits" the form and the system creates the print stream, prints it and then the form is sent upstream further into the system they use. However, they say it does happen randomly with other PDF documents. They also said that when they save the documents to the local PC and open them, the streaks are not present.

          It's a very curious. I did just try to use a driver I pulled off Samsung's site:K4350_Series_WIN_PCL_V3.13.14.06.32_CDV1.32. They were using the Universal driver version 3. The customer is going to test it out and see if it's a driver issue.

            Comment

            • daniel411
              Trained Monkey
              • May 2015
              • 24
              #4
              Re: Intermittent PDF problem

              Originally posted by RKDKarl
              qbert69,

              Thanks for the prompt reply!

              I just got off the phone with the customer. In most cases, this is print job that originates from a web-based system. The customer "submits" the form and the system creates the print stream, prints it and then the form is sent upstream further into the system they use. However, they say it does happen randomly with other PDF documents. They also said that when they save the documents to the local PC and open them, the streaks are not present.

              It's a very curious. I did just try to use a driver I pulled off Samsung's site:K4350_Series_WIN_PCL_V3.13.14.06.32_CDV1.32. They were using the Universal driver version 3. The customer is going to test it out and see if it's a driver issue.
              If it was a driver issue it would be not just random it would be doing it all the time with every PDF. If they are able to save the PDF to desktop and then it is not present then it sound to me like it is web-based problem with PDF. Sounds like an IT problem

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22865
                  #5
                  Re: Intermittent PDF problem

                  I believe that it's a font issue. It was on a Sharp that I saw the exact same issue. If you changed the font to a font that was printing properly, the streaks were gone. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • RKDKarl
                      Technician
                      • Aug 2016
                      • 12
                      #6
                      Re: Intermittent PDF problem

                      Thanks. I will be talking to the customer today on a follow up call. I will bring that up. I don't know if the app they are using allows for a font change but it might work in another mode.

                      Karl

                        Comment

                        • RKDKarl
                          Technician
                          • Aug 2016
                          • 12
                          #7
                          Re: Intermittent PDF problem

                          Originally posted by RKDKarl
                          Thanks. I will be talking to the customer today on a follow up call. I will bring that up. I don't know if the app they are using allows for a font change but it might work in another mode.

                          Karl
                          I checked in with my customer and we are not able to manipulate the fonts. I did get some info from a fellow analyst that it could be a browser based issue. Apparently, IE and Chrome both have different modes of presenting PDF files and depending on how they render PDF's could be a cause of the problem. Any thoughts floating around that idea?

                            Comment

                            • scanmc
                              Trusted Tech

                              Site Contributor
                              100+ Posts
                              • Mar 2015
                              • 177
                              #8
                              Re: Intermittent PDF problem

                              Had a customer with the same thing on an Oki C9600. The PC that it was printing from had the latest version of Adobe reader on it while other people in the office who had an older version had no issues while sending the same file. Try an earlier version of Adobe and see what happens.

                                Comment

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