Samsung SCX weird problems:

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  • Jude
    Trusted Tech

    Site Contributor
    250+ Posts
    • Oct 2009
    • 256
    #1

    [Misc] Samsung SCX weird problems:

    Not my week for Sammis! I have two seperate accounts, two different weird problems:

    1.) Machine called for toner, customer installed a OEM toner from a sealed box, machine runs on and on then goes to "Ready to Copy" while still running but print key does not respond to any input. Machine will read "no response from MCB" and the go back to ready to copy, Machine only has around 20,000 copies total. I will check the spring in the back any other ideas?

    2.) Second machine is a factory refurb. Loaded print drivers ets and tried to print. Test page and all is well. Customer calls later and says after machine went to power save, the machine would not print until power cycle on and off. I have printer on static IP. Loaded correct drivers. Anyone els eseen this problem?
    Tags: breakdown, copies, customer, drivers, mcb, power save, print, printer, samsung, static, test, toner
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22929
      #2
      OK. I give up.

      What model or models are you referring to? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • CT Copier Repair
          Trusted Tech

          250+ Posts
          • Mar 2010
          • 304
          #3
          blackcat

          it was a Sammi
          and a refurb Sammi

          those are the models

          man i had a long week
          going to piss everyone off sitting here drinking Newcastles
          and to think tomorrow i quit smoking oh happy happy joy joy

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22929
              #4
              Ah! That's much clearer. Thanks.

              Me? I'm aiming for 7 consecutive hours of sleep. Glorious sleep.
              Zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Jude
                  Trusted Tech

                  Site Contributor
                  250+ Posts
                  • Oct 2009
                  • 256
                  #5
                  sorry. Bad week and I don't drink! Samsung SCX 6555N both machines.

                    Comment

                    • Tonerbomb
                      AutoMajical Resolutionist

                      Site Contributor
                      2,500+ Posts
                      • Feb 2005
                      • 2589
                      #6
                      Haven't had to much weird stuff on the 6555's, but plenty on several other Sammis. No response from MCB means Ram clear first, Firmware second, and you better have the Main Control Board on the way! Also back up your address books before the ram clear. And I've replaced several hard drives in the Sammis.
                      Mystic Crystal Revelations

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22929
                          #7
                          As to #1, there's a bulletin on this. Like the Sharp Panther series, the plastic shaft of the toner motor breaks, but does not shear off. When there is rotational torque on the motor shaft, the roll pin twists the shaft, binding the spring loaded coupler. I don't know if there is a new style part, but it's the toner motor, for sure. On the Sharp machine, they came out with a toner motor with a metal shaft. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • Jude
                              Trusted Tech

                              Site Contributor
                              250+ Posts
                              • Oct 2009
                              • 256
                              #8
                              Blackcat: Could you please provide for me a part number or assembly breakdown? I have the ma nual and am wondering if it is part of the maindrive assembly?

                                Comment

                                • blackcat4866
                                  Master Of The Obvious

                                  Site Contributor
                                  10,000+ Posts
                                  • Jul 2007
                                  • 22929
                                  #9
                                  It looks as though you have to order the whole drive assy (JC97-02681A).
                                  It does not look as though this is an updated part. You may expect re-occurrences.

                                  =^..^=
                                  Attached Files
                                  If you'd like a serious answer to your request:
                                  1) demonstrate that you've read the manual
                                  2) demonstrate that you made some attempt to fix it.
                                  3) if you're going to ask about jams include the jam code.
                                  4) if you're going to ask about an error code include the error code.
                                  5) You are the person onsite. Only you can make observations.

                                  blackcat: Master Of The Obvious =^..^=

                                    Comment

                                    • Jude
                                      Trusted Tech

                                      Site Contributor
                                      250+ Posts
                                      • Oct 2009
                                      • 256
                                      #10
                                      Thank you BC!!

                                        Comment

                                        • Canuck
                                          Tech Specialist

                                          1,000+ Posts
                                          • Nov 2007
                                          • 1713
                                          #11
                                          Re: Samsung SCX weird problems:

                                          Toner coupling...JC97-02681A.......changed many. "no response from MCB"...install a NTFS formatted hard drive..changed a few

                                            Comment

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