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  • hmac
    Trusted Tech

    100+ Posts
    • Aug 2009
    • 129
    #1

    Problem tech menu

    I have a 3175 and I can not go back into the menu technician.
    I tried the following combinations without success:
    Menu # 1934 # Stop
    Menu # 1934 OK Menu
    Menu # 1934 # OK Menu
    Menu Menu # 1934
    Menu # 1934 Stop
    Menu # 1934 OK Menu

    Is to reset the drum counter to zero.

    What is the procedure to follow to enter the menu technician?
    Or how to reset the machine to factory setting?
    _________________
     HMac.
    _________________
    Tags: back, clx3175, counter, drum, enter, replaceable, reset, setting, tech, technician
    • hmac
      Trusted Tech

      100+ Posts
      • Aug 2009
      • 129
      #2
      I try on another CLX3175 the menu technician:
      Menu # 1934 is that good.

      How come back in the menu on my 3175 because its not working.
      I have to recalibrate the colors or put the factory settings.

      thank you
      _________________
       HMac.
      _________________

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22743
          #3
          I've been working on Samsung for over two years, and this is the first one that needed a drum replacement. It turns out that the drum times out at 24K clicks, 4 clicks per color, 1 click per B&W.

          So my customer buys a drum unit, reads the directions, and installs the Imaging Unit. So far so good ... except for the fact that the "Replace Imaging Unit" message is still there.

          Two hours of searching to find this in the Service Manual:

          Press: Menu, #1934, Menu, "Tech Mode <Tech Mode>" OK, "Data Setup" OK, > x7 to "Clear Counts" OK, "Enter Password [????]", 1934, OK, "Clear Counts [Total Page CNT]", >x3 to "[Imaging Unit]" OK, "Clearing…", back.

          It just doesn't make any sense to me for the manufacturer to sell an imaging unit as a user replaceable supply, but does not include the reset procedure with the drum unit, or in the users manual. And the procedure in the service manual is nearly incomprehensible.
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • hmac
              Trusted Tech

              100+ Posts
              • Aug 2009
              • 129
              #4
              Originally posted by blackcat4866
              I've been working on Samsung for over two years, and this is the first one that needed a drum replacement. It turns out that the drum times out at 24K clicks, 4 clicks per color, 1 click per B&W.

              So my customer buys a drum unit, reads the directions, and installs the Imaging Unit. So far so good ... except for the fact that the "Replace Imaging Unit" message is still there.

              Two hours of searching to find this in the Service Manual:

              Press: Menu, #1934, Menu, "Tech Mode <Tech Mode>" OK, "Data Setup" OK, > x7 to "Clear Counts" OK, "Enter Password [????]", 1934, OK, "Clear Counts [Total Page CNT]", >x3 to "[Imaging Unit]" OK, "Clearing…", back.

              It just doesn't make any sense to me for the manufacturer to sell an imaging unit as a user replaceable supply, but does not include the reset procedure with the drum unit, or in the users manual. And the procedure in the service manual is nearly incomprehensible.
              I know the procedure to reset the drum counter.
              The problem is that when I do: Menu # 1934 its not working.
              I can not go back into the menu technician. : x

              I also have a problem with colors. Because when I make a color copy, the image is repeated several times on paper. I is not the problem in N / B.
              I try to change the following part:
              - drum
              - Transfer Belt
              - all cartridges

              I would like to know how to calibrate the colors and also how to reset all factory settings.
              _________________
               HMac.
              _________________

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22743
                  #5
                  Originally posted by hmac
                  I have a 3175 and I can not go back into the menu technician.
                  I tried the following combinations without success:
                  Menu # 1934 # Stop
                  Menu # 1934 OK Menu
                  Menu # 1934 # OK Menu
                  Menu Menu # 1934
                  Menu # 1934 Stop
                  Menu # 1934 OK Menu ...
                  I don't see Menu, #1934, Menu
                  anywhere in this list. Did you try it? =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • hmac
                      Trusted Tech

                      100+ Posts
                      • Aug 2009
                      • 129
                      #6
                      Originally posted by blackcat4866
                      I don't see Menu, #1934, Menu
                      anywhere in this list. Did you try it? =^..^=
                      I have try but is not work :x
                      _________________
                       HMac.
                      _________________

                        Comment

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