SCX-5935 ADF problem

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  • tseto
    Technician

    50+ Posts
    • Jun 2007
    • 60

    #1

    SCX-5935 ADF problem

    Up to now the Samsung SCX-5935 have been our most successful placement, fast, low cost per copy, our wholesale cost of OEM cartridge at $62.00 per 10,000 copies, that is 6/10 of a cent for drum and toner, not bad. Just now I have a heck of a problem with the ADF, I can feed single sheets all day without a hitch, but as soon as I put 2 or more sheets in the ADF, the second sheet will l not complete the scan and goes into jam mode. The weir thing is if I put a stack of paper on the ADF and apply a slight pressure to hold back the originals, it might just feed every page correctly without a jam. This is happening to 3 locations and I begin to suspect it might be a timimg problem, has anyone run accross this ? Thanks.
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22929

    #2
    Re: SCX-5935 ADF problem

    What feed count on the DF? What jam codes? Have you cleaned or replaced anything? That's always a good place to start: cleaning and examining the typical pickup feed an separation components. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • Tonerbomb
      AutoMajical Resolutionist

      Site Contributor
      2,500+ Posts
      • Feb 2005
      • 2589

      #3
      Re: SCX-5935 ADF problem

      It's a 5935 right?? what version of frimwar (firmware for those that don't get it) is it running??? Sammy updates this constantly ........for weird issues......

      BC's input is also very solid on what to check for with the hardware!!!!!!!!!
      Mystic Crystal Revelations

      Comment

      • tseto
        Technician

        50+ Posts
        • Jun 2007
        • 60

        #4
        Re: SCX-5935 ADF problem

        Originally posted by blackcat4866
        What feed count on the DF? What jam codes? Have you cleaned or replaced anything? That's always a good place to start: cleaning and examining the typical pickup feed an separation components. =^..^=

        did more than that, replaced the feed assembly as well as the dfp pad. What I noticed is that the second does not wait until the first sheet exit completely., it must be the feed solenoid staying on too long. I have repaired a lot of paper feed problem where the feed solenoid is sticky and feed more than one sheet at a time, I think this may be similar , but it is a bitch to open the adf cover to check.

        Comment

        • JustManuals
          Field Supervisor

          5,000+ Posts
          • Jan 2006
          • 9838

          #5
          Re: SCX-5935 ADF problem

          This Parts & Service Manual can now be purchased for $14.77 and downloaded immediately from:



          Paul@justmanuals.com

          Comment

          • tseto
            Technician

            50+ Posts
            • Jun 2007
            • 60

            #6
            Re: SCX-5935 ADF problem

            Problem solved, after dissasembling and assembling the ADF 4 times in the weekend, ignoring elementary physics I finally realizing it was residual magnetism that caused all my problem. The original paper feed solenoid core material wasn't soft enough and it eventually developed enough residual attraction to keep the relay activated after years of magnetising cycles . 3 layers of friction tape between the coil and the pawl did the trick. , I see this can be a real problem as we have 3 cases out of about 100 placement of the SCX 5935. The same problem will also affect paper feed as it basically of the same structure, I alreally run accross it . too bad I didn't connect the two faults together!

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22929

              #7
              Re: SCX-5935 ADF problem

              Congratulations tseto. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

              Comment

              • Tonerbomb
                AutoMajical Resolutionist

                Site Contributor
                2,500+ Posts
                • Feb 2005
                • 2589

                #8
                Re: SCX-5935 ADF problem

                Props to You!!!!!!!!!!! Sammy should pay you for that info...........................
                Mystic Crystal Revelations

                Comment

                • faxgoddess
                  Technician

                  50+ Posts
                  • Apr 2012
                  • 70

                  #9
                  Re: SCX-5935 ADF problem

                  Originally posted by tseto
                  Problem solved, after dissasembling and assembling the ADF 4 times in the weekend, ignoring elementary physics I finally realizing it was residual magnetism that caused all my problem. The original paper feed solenoid core material wasn't soft enough and it eventually developed enough residual attraction to keep the relay activated after years of magnetising cycles . 3 layers of friction tape between the coil and the pawl did the trick. , I see this can be a real problem as we have 3 cases out of about 100 placement of the SCX 5935. The same problem will also affect paper feed as it basically of the same structure, I alreally run accross it . too bad I didn't connect the two faults together!
                  I have clients who run many, many pages through the ADFs on their 5935s, so I'll keep this in mind. Thanks!!
                  "The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather in a lack of will."
                  --Vince Lombardi

                  Comment

                  • AWS

                    #10
                    Re: SCX-5935 ADF problem

                    Originally posted by tseto
                    Problem solved, after dissasembling and assembling the ADF 4 times in the weekend, ignoring elementary physics I finally realizing it was residual magnetism that caused all my problem. The original paper feed solenoid core material wasn't soft enough and it eventually developed enough residual attraction to keep the relay activated after years of magnetising cycles . 3 layers of friction tape between the coil and the pawl did the trick. , I see this can be a real problem as we have 3 cases out of about 100 placement of the SCX 5935. The same problem will also affect paper feed as it basically of the same structure, I alreally run accross it . too bad I didn't connect the two faults together!
                    Can you please explain a little more? Was it the solenoid-DADF that was causing the issue? Im thinking about just ordering a replacement, thats why I ask.

                    Comment

                    • copytechman
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Nov 2008
                      • 926

                      #11
                      Re: SCX-5935 ADF problem

                      I too have seen this in paper feed and adf, often it was a foamy pad that stopped being foamy and started being sticky, and if you remove the pad entirely, the residual magnetism thing happens... a few layers of black tape take care of that in the feed and both solenoids in the adf.

                      Regards!

                      A.

                      Comment

                      • Arcadian
                        Trusted Tech
                        • Feb 2010
                        • 218

                        #12
                        Re: SCX-5935 ADF problem

                        Originally posted by tseto
                        Up to now the Samsung SCX-5935 have been our most successful placement, fast, low cost per copy, our wholesale cost of OEM cartridge at $62.00 per 10,000 copies, that is 6/10 of a cent for drum and toner, not bad. Just now I have a heck of a problem with the ADF, I can feed single sheets all day without a hitch, but as soon as I put 2 or more sheets in the ADF, the second sheet will l not complete the scan and goes into jam mode. The weir thing is if I put a stack of paper on the ADF and apply a slight pressure to hold back the originals, it might just feed every page correctly without a jam. This is happening to 3 locations and I begin to suspect it might be a timimg problem, has anyone run accross this ? Thanks.
                        change the ADF rollers and separation pad, that's always works for me.. you can clean the adf roller with a mild soap and water combo, but the separation pad must be changes its wears away..

                        also check if the spring is there, the spring holds back the adf, I think there an updated version now, no spring needed..

                        Comment

                        • RobertOB
                          Technician
                          • Dec 2018
                          • 26

                          #13
                          Re: SCX-5935 ADF problem

                          Originally posted by copytechman
                          I too have seen this in paper feed and adf, often it was a foamy pad that stopped being foamy and started being sticky, and if you remove the pad entirely, the residual magnetism thing happens... a few layers of black tape take care of that in the feed and both solenoids in the adf.

                          Regards!

                          A.
                          Sorry for Raising the Dead, but I actually own this model Samsung for home use, and it has recently started to do this issue, where do I put the tape to stop it from happening?

                          Comment

                          • Phil B.
                            Field Supervisor

                            10,000+ Posts
                            • Jul 2016
                            • 22798

                            #14
                            Re: SCX-5935 ADF problem

                            Originally posted by RobertOB
                            Sorry for Raising the Dead, but I actually own this model Samsung for home use, and it has recently started to do this issue, where do I put the tape to stop it from happening?
                            clean the mag area and the metal plate.. the put Electric tape over the mage part

                            Comment

                            • RobertOB
                              Technician
                              • Dec 2018
                              • 26

                              #15
                              Re: SCX-5935 ADF problem

                              Originally posted by Phil B.
                              clean the mag area and the metal plate.. the put Electric tape over the mage part
                              Thanks so much. I just finished tearing mine apart and applying that fix and everything works awesome now. Wife will stop complaining about it jamming now.

                              Comment

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