SCX6345 VOIP

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  • ZOOTECH
    Senior member of CRS

    Site Contributor
    2,500+ Posts
    • Jul 2007
    • 3375
    #1

    SCX6345 VOIP

    I have a customer that switched from a landline to VOIP (please, no laughing). He is able to transmit out ok, but the machine never rings when dialed.
    We verified the fax # is correct when dialing to a cell phone. I had him turn off ECM, and want to decrease modem speed to 9600bps.
    I see in the service mode for FAX NVM Read/Write settings #20-800 that the default speed is number 24, which I'm guessing is for the higher bps speed.
    Does anyone have the breakdown for which number I need to input for 9600bps?
    The customer really likes the speed when faxings, but slowing the bps down might take him back to the landline (which would be the best thing to do).
    Thanks in advance...
    "You can't trust your eyes, if your mind is out of focus" --
    Tags: None
    • Michmich123
      Technician
      • Nov 2013
      • 24
      #2
      Re: SCX6345 VOIP

      Hey ,

      i found this , Hope it helps .

      image.jpg

        Comment

        • ZOOTECH
          Senior member of CRS

          Site Contributor
          2,500+ Posts
          • Jul 2007
          • 3375
          #3
          Re: SCX6345 VOIP

          Originally posted by Michmich123
          Hey ,

          i found this , Hope it helps .

          [ATTACH=CONFIG]27369[/ATTACH]
          That is exactly what I needed, thank you very much.
          "You can't trust your eyes, if your mind is out of focus" --

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 23002
              #4
              Re: SCX6345 VOIP

              Are you sure the line even rings? Test with a pots handset.

              Often the line doesn't ring when called. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • copytechman
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Nov 2008
                  • 931
                  #5
                  Re: SCX6345 VOIP

                  Agreed... The machine (or a cheap telephone) should ring regardless of modem speed settings.. Does it ring? (make sure ring volume is audible too tho!)

                  regards!

                  A.

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