MX C300

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  • CrapAimer
    Trusted Tech

    250+ Posts
    • Jan 2010
    • 296
    #1

    MX C300

    Has anyone had trouble with the fax unit on these, i have one which is sending no problem but wont receive, machine ringing but not answering, machine just out of box

    George
    Tags: None
    • ZOOTECH
      Senior member of CRS

      Site Contributor
      2,500+ Posts
      • Jul 2007
      • 3375
      #2
      Re: MX C300

      Originally posted by CrapAimer
      Has anyone had trouble with the fax unit on these, i have one which is sending no problem but wont receive, machine ringing but not answering, machine just out of box

      George
      I had this symptom when I mistakenly installed the memory card in the wrong slot.
      "You can't trust your eyes, if your mind is out of focus" --

        Comment

        • ntbann
          Senior Tech

          500+ Posts
          • Jan 2012
          • 626
          #3
          Re: MX C300

          Are you sure that it is plugged into line not phone and is this on a voip?

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22997
              #4
              Re: MX C300

              You would get this same result if it were set to distinctive ring setting. There's no particular reason for it to be that way on setup though.

              Did you select the correct country code? Maybe that would do it. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Disl
                  Junior Member
                  • Dec 2012
                  • 2
                  #5
                  Re: MX C300

                  I had this problem with a MXC301W yesterday. The machine had been faxing fine but suddenly stopped receiving, just ringing out. A full restart of the machine solved it for us. We also applied the latest firmware as there was a fix for a fax issue in the latest firmware.

                    Comment

                    • tr210907
                      Technician
                      • Jul 2011
                      • 40
                      #6
                      Re: MX C300

                      Had this issue before also and one thing that helps is to ensure that phkbe line is a two wire like one that ships with machine and not a 4 wire line

                        Comment

                        • drowranger
                          Trusted Tech

                          100+ Posts
                          • Jul 2015
                          • 122
                          #7
                          Re: MX C300

                          with this model make sure it has latest firmware currently ( 0206E100 )

                          then Confirm if the fax destination is set correctly.

                          you can disable ecm using sim 66-1 switch 17 bit 8 to 0 and increase signal sending out level in sim 66-1 switch 25 bit 4 to 0 that might fix the problem.

                          there are few more fax soft switches we can play with. good luck !!

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22997
                              #8
                              Re: MX C300

                              Originally posted by drowranger
                              with this model make sure it has latest firmware currently ( 0206E100 )

                              then Confirm if the fax destination is set correctly.

                              you can disable ecm using sim 66-1 switch 17 bit 8 to 0 and increase signal sending out level in sim 66-1 switch 25 bit 4 to 0 that might fix the problem.

                              there are few more fax soft switches we can play with. good luck !!
                              I have it on good authority that firmware is a major source of fax problems on these machines. Definitely upgrade the firmware. =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • CrapAimer
                                  Trusted Tech

                                  250+ Posts
                                  • Jan 2010
                                  • 296
                                  #9
                                  Re: MX C300

                                  i have downloaded this firmware is the right one NEOMFP_MAIN_0206E100_WT.sfu

                                  george

                                    Comment

                                    • Alpanapa
                                      Technician
                                      • Jul 2013
                                      • 20
                                      #10
                                      Re: MX C300

                                      I dont want to be that guy, buuut...

                                      Have you checked if the machine is on auto answer and not manuel answering?
                                      I had one customer with that problem, brand new och not receiving fax, and the problem was that it was on manuel answering.

                                        Comment

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