And YES I know they patrol this site
-
-
"You can't trust your eyes, if your mind is out of focus" --
-
Re: Why is sharp tech support so grumpy?
It's got to be a tough job. You're on the other end of a telephone so you can't really see what's happening. You get incomplete information, stupidity, and sometimes lies. And you don't know if the person on the other end did or understood what you suggested. Not that different from taking customer calls.
I'm sure we've got some tech support guys here. Comments? =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
-
Re: Why is sharp tech support so grumpy?
Not enough coffee..... Well that always makes me grumpy.Comment
-
Re: Why is sharp tech support so grumpy?
To expound on the "RTFM" issue, here is a quote from "Rummy" that "clarifies" the issue at hand!:
"Now what is the message there? The message is that there are no "knowns." There are thing we know that we know. There are known unknowns. That is to say there are things that we now know we don't know. But there are also unknown unknowns. There are things we don't know we don't know. So when we do the best we can and we pull all this information together, and we then say well that's basically what we see as the situation, that is really only the known knowns and the known unknowns. And each year, we discover a few more of those unknown unknowns."
Quoted from here:
The page cannot be found
REACH FOR THE STARS!!!
Konica Minolta Planetariums!
https://www.konicaminolta.com/planet...gma/index.htmlComment
-
Re: Why is sharp tech support so grumpy?
I don't call tech support very often, but when I do, if it takes 35 minutes to get to a live person, I've already thought of three more things to check. Plus that hold music must be specifically designed to make technicians want to slit their wrists. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
-
Re: Why is sharp tech support so grumpy?
Haha ... there no such thing as an "unknown, unknown,( not even in a empirical sense), because the two negations make it therefore a "known".... It's a bit like saying have a not unnice day.To expound on the "RTFM" issue, here is a quote from "Rummy" that "clarifies" the issue at hand!:
"Now what is the message there? The message is that there are no "knowns." There are thing we know that we know. There are known unknowns. That is to say there are things that we now know we don't know. But there are also unknown unknowns. There are things we don't know we don't know. So when we do the best we can and we pull all this information together, and we then say well that's basically what we see as the situation, that is really only the known knowns and the known unknowns. And each year, we discover a few more of those unknown unknowns."
Quoted from here:
The page cannot be found
I didn't read the "Rummy" post but I found the above funny...
It reminds me of Rummy's associate in higher office around the same time, who made the now world famous quote "Is our children learning."
May all those in Tech support have a not un-nice day....
Inauguration to the "AI cancel-culture" fraternity 1997...
•••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••Comment
-
Re: Why is sharp tech support so grumpy?
I retract my statement. Had a lovely conversation today. Maybe they read this. Would like to go into detail but not gonna get anyone in trouble. But thanks for the tip today. You know who you are.Comment
-
Re: Why is sharp tech support so grumpy?
Remember the Panasonic support. These guys were really good.
Also from Kyocera, they where really helpful.
Now you have to report your problem via email and submit all kinds of information like management lists...
Not allowed to phone them any more
WhateverComment
-
Re: Why is sharp tech support so grumpy?
I do remember Panasonic support. I would set up 6 hours worth of in-shop work, near a phone with speaker functions. Every two minutes you had to press 1 to remain on hold, otherwise you were dropped. It never took less than 3 hours to reach a live human, and often more.
I had to make up a script of questions to ask, because by the time I got somebody I was nearly too angry to speak. Definitely too angry to think coherently. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
-
Re: Why is sharp tech support so grumpy?
PROOF that politicians are IDIOTS!!!.......poly = many, ticks = blood suckers!Haha ... there no such thing as an "unknown, unknown,( not even in a empirical sense), because the two negations make it therefore a "known".... It's a bit like saying have a not unnice day.
I didn't read the "Rummy" post but I found the above funny...
It reminds me of Rummy's associate in higher office around the same time, who made the now world famous quote "Is our children learning."
May all those in Tech support have a not un-nice day....
REACH FOR THE STARS!!!
Konica Minolta Planetariums!
https://www.konicaminolta.com/planet...gma/index.htmlComment
-
Re: Why is sharp tech support so grumpy?
I only call tech support once in a blue moon. If my boss suggest i call tech support, i reply that i am tech support, as the other side is usually on a different Mhz. Of all the support i have used, Kyocera are the best, they are prompt, knows their stuff and also have a Q&A site that you can log calls if you don't have the time with the phone. log the call when you get a chance and check back later for the reply.
Also i may add, kyocera service website are instant access, and downloads are super fast. i can open manuals right on their site and browse easily. Make the switch guys, it's worth it from a service point of view.
Saying the moon was blue was equivalent to saying the moon was made of green (or cream) cheese; it indicated an obvious absurdity. In the 19th century, the phrase until a blue moon developed, meaning "never." The phrase, once in a blue moon today has come to mean "every now and then" or "rarely"—whether it gained that meaning through association with the lunar event remains uncertain.THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burkeComment
Comment