OK, we have an AR-337 - after 3 weeks of the printer not working and at least 6 visits by our copier "hardware" and "network" techs AND our real network techs we still had nothing. Copier guys said it was the network, Network guys said it was the copier. I finally noticed on the NIC card print out that it said the TCP/IP connection port was 10001, I logged in to our network administratively, changed the printer port on the server - FIXED!!! Yeah for me!
Now comes the weird part - twice this week the NIC card has changed its port. Monday I got a call that my users couldn't print - print NIC page, it says port 10002. Change on network, all good again. Wednesday I get the same call, print NIC page, it says port 10003. Change on network, all good again.
All this time, if I go to the IP address of the copier, it still shows the port as 9100, so obviously the NIC is not getting its information from there.
My question is why does it keep changing and how to I make it stop???
Please help, we are at our wits end and if I take a day off and the copier changes ports again it will be mass confusion.
Now comes the weird part - twice this week the NIC card has changed its port. Monday I got a call that my users couldn't print - print NIC page, it says port 10002. Change on network, all good again. Wednesday I get the same call, print NIC page, it says port 10003. Change on network, all good again.
All this time, if I go to the IP address of the copier, it still shows the port as 9100, so obviously the NIC is not getting its information from there.
My question is why does it keep changing and how to I make it stop???
Please help, we are at our wits end and if I take a day off and the copier changes ports again it will be mass confusion.
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