full color print only making jam problem in fuser unit.

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  • Service@PRT
    Trusted Tech

    100+ Posts
    • Oct 2016
    • 181

    full color print only making jam problem in fuser unit.

    sorry for the last post i made..


    good day!


    i have one mx2301n always getting paper jam when printing in full color like scanned passport or photo's, but when in black and some color with text it does not going jam.. i adjusted finger on fuser and make density lighter. still same problem checked fuser temp all good. heater roller and rest of the unit looks good.

    no available same unit near that area.

    hoping for your input on this one.
    thanks



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    Just make sure you are open in all aspects of comments.
  • spanky
    Trusted Tech

    250+ Posts
    • Sep 2012
    • 468

    #2
    Re: full color print only making jam problem in fuser unit.

    Increase the void area on the lead edge of the copy/print

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    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22658

      #3
      Re: full color print only making jam problem in fuser unit.

      It would help to know the jam code, and the machine model number, but in general yes: if you're getting accordian jams in the fuser claws you may have too small a lead edge or trail edge void. On text documents typically 3mm is enough, but with heavy (photographic) fill 4.5 to 5mm lead edge void may be required. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

      Comment

      • Service@PRT
        Trusted Tech

        100+ Posts
        • Oct 2016
        • 181

        #4
        Re: full color print only making jam problem in fuser unit.

        Originally posted by blackcat4866
        It would help to know the jam code, and the machine model number, but in general yes: if you're getting accordian jams in the fuser claws you may have too small a lead edge or trail edge void. On text documents typically 3mm is enough, but with heavy (photographic) fill 4.5 to 5mm lead edge void may be required. =^..^=
        No jam code.. just automatically paper jam on fusing unit either 1/2 or 1/4 of a4 paper being fused and then jam. Mx-2301n is the model of the machine.

        Sent from my HUAWEI VNS-L21 using Tapatalk



        Every day of life is a learning process...
        Just make sure you are open in all aspects of comments.

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        • Service@PRT
          Trusted Tech

          100+ Posts
          • Oct 2016
          • 181

          #5
          Re: full color print only making jam problem in fuser unit.

          Will try that one.
          Originally posted by spanky
          Increase the void area on the lead edge of the copy/print
          Sent from my HUAWEI VNS-L21 using Tapatalk



          Every day of life is a learning process...
          Just make sure you are open in all aspects of comments.

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          • JR2ALTA
            Service Manager

            Site Contributor
            1,000+ Posts
            • Feb 2010
            • 2015

            #6
            Re: full color print only making jam problem in fuser unit.

            Perhaps on your color drums have a flipped cleaning blade. This would allow you to make BW copies but jam on color with ppd2_drum code

            Comment

            • mansart
              Senior Tech

              Site Contributor
              500+ Posts
              • Apr 2009
              • 851

              #7
              Re: full color print only making jam problem in fuser unit.

              Possibility......

              Gear on rear of Primary Transfer cracked. Additional load of the color transfer rollers pressed to color drums enough to cause gear to slip.

              But "no jam code"????

              Comment

              • Service@PRT
                Trusted Tech

                100+ Posts
                • Oct 2016
                • 181

                #8
                Re: full color print only making jam problem in fuser unit.

                Originally posted by mansart
                Possibility......

                Gear on rear of Primary Transfer cracked. Additional load of the color transfer rollers pressed to color drums enough to cause gear to slip.

                But "no jam code"????
                Yep no jam code because i told to the client that if jams occurs, dont let the machine run or rest it for a while after removing the paper, just to make sure not to reach h5-01 for error code.

                Sent from my HUAWEI VNS-L21 using Tapatalk



                Every day of life is a learning process...
                Just make sure you are open in all aspects of comments.

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                • spanky
                  Trusted Tech

                  250+ Posts
                  • Sep 2012
                  • 468

                  #9
                  Re: full color print only making jam problem in fuser unit.

                  Did you run a sim 23-2 to print out jam codes?

                  If no jam code you probably have an innerlock switch that is breaking contact for an instant

                  Comment

                  • copiertec
                    Service Manager

                    Site Contributor
                    1,000+ Posts
                    • Jan 2016
                    • 2172

                    #10
                    Re: full color print only making jam problem in fuser unit.

                    Along with lead edge void adjustment and using photo mode and using thick paper setting, you could try using thicker paper, which in turn has less curl when exposed to heat of the fuser rollers.

                    Comment

                    • joe_vanacker
                      Technician
                      • Dec 2016
                      • 28

                      #11
                      Re: full color print only making jam problem in fuser unit.

                      Originally posted by Service@PRT
                      sorry for the last post i made..


                      good day!


                      i have one mx2301n always getting paper jam when printing in full color like scanned passport or photo's, but when in black and some color with text it does not going jam.. i adjusted finger on fuser and make density lighter. still same problem checked fuser temp all good. heater roller and rest of the unit looks good.

                      no available same unit near that area.

                      hoping for your input on this one.
                      thanks
                      Hi,

                      does it jam before it gets in the fuser? if so i would check the gear on the belt unit NGERH1668FCZ1

                      regards

                      Comment

                      • Jack79
                        Trusted Tech

                        250+ Posts
                        • Jul 2014
                        • 302

                        #12
                        Re: full color print only making jam problem in fuser unit.

                        Are you using generic toners? As someone mentioned use thicker paper first (120 160 gsm)

                        Comment

                        • Service@PRT
                          Trusted Tech

                          100+ Posts
                          • Oct 2016
                          • 181

                          #13
                          Re: full color print only making jam problem in fuser unit.

                          Originally posted by joe_vanacker
                          Hi,

                          does it jam before it gets in the fuser? if so i would check the gear on the belt unit NGERH1668FCZ1

                          regards
                          Its in the middle of the fuser. Some toners already fused in the middle them jammed.

                          Sent from my HUAWEI VNS-L21 using Tapatalk



                          Every day of life is a learning process...
                          Just make sure you are open in all aspects of comments.

                          Comment

                          • Service@PRT
                            Trusted Tech

                            100+ Posts
                            • Oct 2016
                            • 181

                            #14
                            Re: full color print only making jam problem in fuser unit.

                            Originally posted by Jack79
                            Are you using generic toners? As someone mentioned use thicker paper first (120 160 gsm)
                            Original one. I might try the thickness also. Will be back there next week to try all the mentioned solutions. Thank you

                            Sent from my HUAWEI VNS-L21 using Tapatalk



                            Every day of life is a learning process...
                            Just make sure you are open in all aspects of comments.

                            Comment

                            • joe_vanacker
                              Technician
                              • Dec 2016
                              • 28

                              #15
                              Re: full color print only making jam problem in fuser unit.

                              Originally posted by Service@PRT
                              Its in the middle of the fuser. Some toners already fused in the middle them jammed.

                              Sent from my HUAWEI VNS-L21 using Tapatalk
                              There is a mod for the rollers just above the fuser unit. Check if the gap between the rollers is not to big. Otherwise install the modification


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