How to disable auto-cropping scan on a BP-70C45?

[PacMusee]

We just switched from MX5070 to BP-70C45, and I immediately noticed that it crops by itself, even if you haven't selected the option in the other settings when scanning. I even removed the ½ inch settings in Edge Clearance Width just in case, without visible change. I can't find a place in the manual where this is explained. It's not a multi-crop image function or multiple photos to individual files.

The thing is, if for example I select a manual scan of an area of 5½ by 6½ because I have a specially sized original, I want that full area. But the edge closest to the starting of the scan will crop to the original instead of scanning the full length. Weirdly, whatever blank on the other side ot the original will be scanned and not cropped. So if I scan my original with a 1/8 inch white area left all around, it won't be there on the right side of the image [¸which is scanned first, closer to the start of the window plate]. I always close the lid to keep the colors more accurate and resolution by default is 600ppi for archival purposes.

I also noticed the 8½x11 size standard is actually 5mm short on both side. I understand it can't print so close to the margin, but if I can select up to 11x17, why the 8½x11 isn't the full size scan? The file is really 5mm shorter on height and 4mm in width overall.

When you have manual indications on original margins, it's important that everything that fits on a standard size page is scanned, even if it's slightly reduced when printing it back later.

I did not try to use the top feeder because the originals are either fragile or unevenly shaped . Maybe the letter format is also cropped via top feeder, but it didn't really show for now with regular documents with empty margins.

[ihatefinishers13]

We just switched from MX5070 to BP-70C45, and I immediately noticed that it crops by itself, even if you haven't selected the option in the other settings when scanning. I even removed the ½ inch settings in Edge Clearance Width just in case, without visible change. I can't find a place in the manual where this is explained. It's not a multi-crop image function or multiple photos to individual files.

The thing is, if for example I select a manual scan of an area of 5½ by 6½ because I have a specially sized original, I want that full area. But the edge closest to the starting of the scan will crop to the original instead of scanning the full length. Weirdly, whatever blank on the other side ot the original will be scanned and not cropped. So if I scan my original with a 1/8 inch white area left all around, it won't be there on the right side of the image [¸which is scanned first, closer to the start of the window plate]. I always close the lid to keep the colors more accurate and resolution by default is 600ppi for archival purposes.

I also noticed the 8½x11 size standard is actually 5mm short on both side. I understand it can't print so close to the margin, but if I can select up to 11x17, why the 8½x11 isn't the full size scan? The file is really 5mm shorter on height and 4mm in width overall.

When you have manual indications on original margins, it's important that everything that fits on a standard size page is scanned, even if it's slightly reduced when printing it back later.

I did not try to use the top feeder because the originals are either fragile or unevenly shaped . Maybe the letter format is also cropped via top feeder, but it didn't really show for now with regular documents with empty margins.

First things first; did you push the backup files from the 5070 to the BP70C45?

[PacMusee]

This is what the tech did, yes. I never saw this happen on the 5070.

[ihatefinishers13]

This is what the tech did, yes. I never saw this happen on the 5070.

Well that's your first problem, Sharp highly advises against cloning anything to or from a BP series machine; wayyyyyy too many possible issues. If this happens on another BP, then I would say it's a setting or something. But did you recreate it on another BP?

[PacMusee]

Yes, I replicated the issue on another machine, and then noticed the automatic cropping happened on the top side too.

[ihatefinishers13]

Yes, I replicated the issue on another machine, and then noticed the automatic cropping happened on the top side too.

Could you upload some samples? Also, do you have "auto scan" turned on? You keep saying automatic cropping, but that sounds like a setting is doing it, rather than it doing it by default.

[PacMusee]

Here is a sample. I selected a 6x6 manual scan, leaving some space from the window's edge. You can see the final result: no edge! The lid was closed, because leaving it open might throw shadows or offset colours when the original isn't completely flat.

The auto scan settings doesn't show anything about cropping or removing blank space (only blank page). If there is a particular setting somewhere, I just can't find it.

I can live with 2mm missing from each side on standard paper sizes, but the auto cropping is not fun, because we then need to check every scan individually while doing a batch job... I want space for image editing, but I'll lose some if I put it right on the window's edge (the previously stated 2mm missing). This was never an issue with previous copiers.

[bilyahn]

Might want to consider a factory reset to return everything to default and see if it still does it. Will delete all of your settings so not sure how far you want to go. Would recommend only backing up the address book if you do this and entering everything else manually.

Good luck

Bil

[PacMusee]

I will escalate the issue with the tech that installed the copiers. I always back up the users info & address book, but everything else is not my department or part of my knowledge.
I still find it weird that cropping arises by itself... Also that a letter format scan wasn't full size (210.9 x 275.4 mm instead of 215.9 x 279.4 mm). Nobody ever noticed this before?

[ihatefinishers13]

I'd be curious to see what your card shot scans look like in comparison to your manual scan. Obviously adjust the size of the cardshot to your liking.

[PacMusee]

We do not use that function here. Never did with previous copiers, and I don't see why we would use it now, so I did not look that way. Moreover, my example was a 600 dpi scan, which isn't allowed for such card shot as per the manual states.

Interestingly, while demonstrating the cropping issue to the tech sent by the agency, I showed him how the cropping is worse if you put the document right on the edge of the glass: the document was clearly missing its edge and a part of the colored rounds, proving the scan just doesn't happen on that 2mm margin! He kept my card to test it at the shop, so I don't have a pic to show here. This happened while indicating a manual 6x6 inches manual window AND a full letter size default template.

[PacMusee]

I've been told by a tech and its superior that there is a void that just doesn't get scanned. Because the machine is first a printer, not a scanner, so it doesn't act like a normal flatbed scanner but works in prevision of printing afterward. Since there is no printing in the margins, it doesn't get to scan what's there anyway...
I find this a stepback from previous copiers, and it's based on cheap programming since the machine is capable of scanning a big area anyway.
This means I would not recommend this model for anyone who might consider it for scanning original art, or anything other than business documents in regular formats.