Print Jobs Stuck in Queue Despite Printer Being Detected

[PillarWizard]

Hi all,

Looking for ideas on a printing issue:

---

🔹 Symptoms:

• Printer's web interface is accessible from all devices.
• Print jobs freeze in the queue and never reach the printer.

---

🔹 Affected Setup:

• 7 laptops (Win 10 & 11); ~half are newly added.
• Some previously worked, now affected.
• Other PCs on the same network can still print fine.
• No recent Windows updates on affected machines.

---

🔹 Troubleshooting Done:

1. No IP conflicts.
2. All on Wi-Fi (forced 2.4GHz, disabled 5GHz during testing).
3. Restarted print spooler.
4. Assigned different IP to the printer.

---

🔹 Other Notes:

• Firewall is present, but IT confirms no changes.
• Inconsistent behavior: some users unaffected.

---

Handed this issue over to their IT department but would love to gather some ideas in the meantime, any thoughts would be much appreciated. Cheers

[oscarconil]

Check that the printer port is the IP. Sometimes a different port is automatically installed and causes problems

[ihatefinishers13]

Hi all,

Looking for ideas on a printing issue:

---

🔹 Symptoms:

• Printer's web interface is accessible from all devices.
• Print jobs freeze in the queue and never reach the printer.

---

🔹 Affected Setup:

• 7 laptops (Win 10 & 11); ~half are newly added.
• Some previously worked, now affected.
• Other PCs on the same network can still print fine.
• No recent Windows updates on affected machines.

---

🔹 Troubleshooting Done:

1. No IP conflicts.
2. All on Wi-Fi (forced 2.4GHz, disabled 5GHz during testing).
3. Restarted print spooler.
4. Assigned different IP to the printer.

---

🔹 Other Notes:

• Firewall is present, but IT confirms no changes.
• Inconsistent behavior: some users unaffected.

---

Handed this issue over to their IT department but would love to gather some ideas in the meantime, any thoughts would be much appreciated. Cheers

Wait, so JUST devices on Wifi are having this issue? Is the MFP hardwired in to the network? What if you plug an ethernet cable into them(via adapter if needed) and see if it does the same thing? If the problem goes away, it's something on their IT's end.

[nanohitmen]

Hardwire into the MFP with a laptop, if you can print to it it's their network, if you cant it could be the MFP board.

[PillarWizard]

The print port is correct. Even tried both configuration of Raw and LPR still no success.


The MFP is hardwired into the network, and all units are indeed connected via Wi-Fi.
Will definitely try connecting a laptop directly to the MFP and keep you posted.