Getting Cancel message when scanning to Sharp MXC407F

[Copyguy69420]

When my client scans to email and folder they are getting a cancel message. Any help would be great.

[ihatefinishers13]

What troubleshooting steps did you perform?

[iHateSharpFusers]

When my client scans to email and folder they are getting a cancel message. Any help would be great.

Can you provide screenshot?

[Doug.P]

I think on those Lexmark/Sharps thats the message you get when the message does not go through. Check your SMTP settings and DNS settings.

[Michko]

Yes those smtp settings on this printers are sometimes a nightmare.

[Hart]

Unplug whatever is plugged in the TEL port on the fax card.

[Copyguy69420]

What troubleshooting steps did you perform?

I have checked all the network settings and they all look correct. The SMTP looks correct and the network folder path and username looks correct.