print with usercodes / restart printspooler

[boutn]

Re: print with usercodes / restart printspooler

Since it's only one or two apps and going through the server, I would think it's the server's fault. Especially if it happens with two manufacturers, I would try sharing it from a different PC/server, and see what happens with those select people. Servers do some weird things, especially interacting with printers.

The thing is that Ricoh just dumps the job, so people can still print.

Sharp blocks up the entire printserver.

We have this problem with multiple clients and its a known problem.

I'm trying diver isolation on the servers right now to see of that helps.

[B0265]

Re: print with usercodes / restart printspooler

I have attached a document from KM, but I think it's the more or less the same solution as the one from Canon I posted earlier.

[ihatefinishers13]

Re: print with usercodes / restart printspooler

The thing is that Ricoh just dumps the job, so people can still print.

Sharp blocks up the entire printserver.

We have this problem with multiple clients and its a known problem.

I'm trying diver isolation on the servers right now to see of that helps.

Have you confirmed that it's just the driver though? Like if you change the driver on the server under printer properties > advanced > driver, and change the drop down to something else.

Also, is it messing up the machine itself, or is it ONLY getting stuck on the server queue? Sharp's used to have issues with garbage data that it didn't understand, and would freeze the machine, or prevent anything else from printing - though copying and scanning would work. If it's sticking on the machine, too, then it's just bad data - but if it's sticking on the server end, then it's driver/server related.

[boutn]

Re: print with usercodes / restart printspooler

I have attached a document from KM, but I think it's the more or less the same solution as the one from Canon I posted earlier.

Owkay, so the server gets a popup for authentication which it can not display, thats explains the problem...

So how do i enforce CSR with a group policy? Or forcibly change the setting to CSR?




When you enforce CSR, you must specify Group Policy on the client PC, but this setting affects all print queues in the PC, including third-party drivers.

Forcibly change the setting to CSR (Client-Side Rendering).

[B0265]

Re: print with usercodes / restart printspooler

We had this problem 2-3 times with Windows 10 clients but it was a while ago.
In our case it was solved with the "Canon method" (KM printers/drivers).
I don't know how to "enforce CSR with a group policy".

[boutn]

Re: print with usercodes / restart printspooler

Driver isolation doesnt make a difference.

Enforcing CSR via GPO doesnt make a difference.

The only thing that helps is manually disable and enable CSR on the specific printer on the printserver. ("canon method")

The thing is that even then the spooler gets f*cked sometimes and has to be restarted, CSR on that printer has to be re-dis-and-enabled which makes it work againg for a while.

Strange that Sharp cant get this to work properly...

[ihatefinishers13]

Re: print with usercodes / restart printspooler

We just installed 4 Sharps in place of 4 Kyocera's that were from us as well. All drivers are from the server, and now all of them are having issues with printing jpegs from emails. It's clogging up the queue and they have to restart the print spooler, same thing on all 4.

They had issues with the Kyocera drivers that forced them to move a lot of people to local printing because of weird issues they encountered over the years.

I still think this is a server issue as we have no issues with a lot of our customers that print through server and such.

[boutn]

Re: print with usercodes / restart printspooler

We just installed 4 Sharps in place of 4 Kyocera's that were from us as well. All drivers are from the server, and now all of them are having issues with printing jpegs from emails. It's clogging up the queue and they have to restart the print spooler, same thing on all 4.

They had issues with the Kyocera drivers that forced them to move a lot of people to local printing because of weird issues they encountered over the years.

I still think this is a server issue as we have no issues with a lot of our customers that print through server and such.

And do they use authentication/usercodes?

[ihatefinishers13]

Re: print with usercodes / restart printspooler

And do they use authentication/usercodes?

They do. User numbers paired with Print Release. The numbers are put it on the client side within printing preferences.

[ihatefinishers13]

Re: print with usercodes / restart printspooler

It appears the people having trouble while printing and binding up the print queue were printing with the microsoft photos app, but going through a VPN. Only then would it have an issue. We just set those users up with CSR and didn't have any issues after that.

[boutn]

Re: print with usercodes / restart printspooler

It appears the people having trouble while printing and binding up the print queue were printing with the microsoft photos app, but going through a VPN. Only then would it have an issue. We just set those users up with CSR and didn't have any issues after that.

[ihatefinishers13]

Re: print with usercodes / restart printspooler

By default when you share from the server, it already has "client side rendering" on, so I guess the guy who went out just set them up with a local driver to use while using VPN from home.

In the end, it was the way the VPN was interacting with the print jobs, and it's rarely ever a good idea to print through any VPN.

[ihatefinishers13]

Re: print with usercodes / restart printspooler

Alrightyyyyyyyy so what we did, did not fix anything. They had issues before with Kyocera's, not the same thing, but it got resolved when they installed drivers locally. One of our thoughts is that there's just too much data for the print side of the server to handle with image files AND user codes. I know their server is virtual, so it could be something where some of their ram is failing, or the drive(s) for storage are failing. I'll let you all know whenever we get more info.

[boutn]

Re: print with usercodes / restart printspooler

Alrightyyyyyyyy so what we did, did not fix anything. They had issues before with Kyocera's, not the same thing, but it got resolved when they installed drivers locally. One of our thoughts is that there's just too much data for the print side of the server to handle with image files AND user codes. I know their server is virtual, so it could be something where some of their ram is failing, or the drive(s) for storage are failing. I'll let you all know whenever we get more info.

Normally, installing a local driver instead of printing via a printserver should resolve your problem.

[ihatefinishers13]

Re: print with usercodes / restart printspooler

Normally, installing a local driver instead of printing via a printserver should resolve your problem.

Normally that would be the first thing... but, 4 machine's drivers need pulled down to each computer... at least 30 devices. We have a batch file that will install a single driver with all the defaults you want, but doing that for 4 drivers, plus that many PC's will be...fun. And half are remote a lot, so they probably won't even be in the office at the time. It's a cluster f...