AR-M207 email not working.

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  • BillAgudelo
    Technician

    50+ Posts
    • Feb 2010
    • 83
    #1

    AR-M207 email not working.

    Hi, fellows,

    A client has an AR-M207 with network kit, which works fine for printing and scanning.
    But when they try to email, it only goes thru some times, most of the time it give error CE-03.

    I have tried several SMTP configurations to no avail. The use RoadRunner.

    Please help.
    Tags: address, ar-m207, check, client, configurations, dns, dsl, email, error, fine, firmware, help, issue, kit, m207, mail, network, ping, printing, sca, scan, scanning, server, smtp, switch, work
    • tmaged
      Owner/Service Manager

      Site Contributor
      1,000+ Posts
      • Oct 2008
      • 1858
      #2
      Bill, if you're using the hostname of the DNS server, switch it to the IP address to eliminate DNS resolution. I believe you can also increase the timeout so it doesn't error so fast if there is an issue with latency. You can try running a continuous ping to the mail server to check latency issues.
      Hope that helps !
      -Tony
      www.dtios.com
      Become a fan on Facebook

        Comment

        • BillAgudelo
          Technician

          50+ Posts
          • Feb 2010
          • 83
          #3
          Thanks for your reply, tmaged.

          The gateway is the local router.
          the DNS is the RoadRunner DNS by IP.
          As for Domain, I tried the local workgroup and also the RoadRunner email domain.
          I tried to increase the time-out to 90 but it won't allow more than 60.

          I wonder is there are system software issues with this model.

            Comment

            • tmaged
              Owner/Service Manager

              Site Contributor
              1,000+ Posts
              • Oct 2008
              • 1858
              #4
              Bill, sorry I misspoke in my first reply. Changing the hostname of the SMTP sever to the IP address will remove the DNS server from the equation. I looked at firmware and didn't see any fixes for that issue. I'd try changing it to a different a different account on a different sever if the ISP will relay the mail, if the first suggestion doesn't help.
              Hope that helps !
              -Tony
              www.dtios.com
              Become a fan on Facebook

                Comment

                • BillAgudelo
                  Technician

                  50+ Posts
                  • Feb 2010
                  • 83
                  #5
                  Thanks for your help, Tony.

                  You may be right on that last sentence. It appears that the customer had DSL before with NO email problems; now, with RoadRunner, it's another matter.

                  Why would it work with one and not the other? Hmmm!

                    Comment

                    • bilyahn
                      Service Manager

                      1,000+ Posts
                      • Dec 2006
                      • 1467
                      #6
                      Originally posted by BillAgudelo
                      Thanks for your help, Tony.

                      You may be right on that last sentence. It appears that the customer had DSL before with NO email problems; now, with RoadRunner, it's another matter.

                      Why would it work with one and not the other? Hmmm!
                      I have changed the domain name on the printer to match the domain of the network and that has helped resolve email issues before but don't know if it would be helpful here as I could not email at all until I did that.

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