MXM283 No power

[Dark Helmet]

Hi guys,

I have a customer with 6 MXM283's all plugged into ESP power filters (black box) located in differnt towns. The customer has called in on 4 of these machines now that they appear dead. They unplug the copier from the filter and away it goes. The one that i have put a voltage analyzer on has shown a few sags down to 104 volts for 1 cycle but the kicker is they never seem to have any problems when it's plugged in direct to the wall. The only time they complain is when it's plugged into the filter.

I have swapped out the filters on 2 of these machines and it's done nothing.

I have been able to confirm on 2 machines that the little green LED above the power button on the panel is lit yet the machine appears dead so im starting to lean towards DC power supply.

3 of these copiers were placed on the same order the 4th shortly after. Maybe robot 54 in the DC power supply plant had a bad day. I have a 4th copier that was placed on the same order as the other 3. It just went on demo with a lawyer (yes from the rants and raves forum ) so help me god that one does not have magical power issues but the way things have been going with these it will...

Any thoughts?

[divad2k1]

looks like your copier is stuck in sleep mode, is your firmware up to date ?

[mansart]

Just a thought......years ago I did a large install of approx 50 machines, 10 of these machines were ARM450's. One after another of these 450's would be called in as "DEAD" no power. After much hair pulling it turned out that this account was printing reports from an AS400 mainframe. The print stream contained a command that when received, the 450's would simply power off. Sharp got involved and with special firmware to ignore this command.....machines worked fine.

This may not be the case in your situation, but because you are having same symptom on multiple machines, I would tend to look at things other than machines themselves.

[ZOOTECH]

The ESP filters we were using didn't work well or not at all on a GFCI circuit; we have since gone with MAX Image Pro made by PANAMAX.

[mansart]

Just re-read original post after Zootech's reply......... are you saying the machines work fine if the power filter is not used?

[Dark Helmet]

Just re-read original post after Zootech's reply......... are you saying the machines work fine if the power filter is not used?

That seems to be the case. Ive never been able to get to a location quick enough to see the exact problem or even reproduce it but right now the machines are running with out power filters and they seem to be fine.

[Silvertoast]

i have seen a few copiers that do not work properly when installed on those battery back up things. unplug it from the back up and plug it into just a regular line filter and all is great.

i just scan read the original post so if this isnt what ur referring to i appologize.

[OMD-227]

What is the firmware version Lawrence? And do these machines have fax kits installed?

There has been a firmware fix for the Jupiter3's with fax kits, where if a fax is received during sleep/pre heat modes, the op panel will remain in the Off state, while still having power to the box. It will not come back on. New ICU version is 02.03.j3.

This doesn't explain the power filter device you are using which seems to be the cause, but maybe its a fluke that faxes are not coming in when in sleep modes while the copier is directly connected????

I doubt this is DC board.

[Dark Helmet]

I don't think they have the very latest firmware on them. They are equipped with fax kits. Ill download firmware and give it a try on the one machine that is in town.

Oh edit, the machine in town here does have a fax kit but it's not hooked up but i will hit this thing with the latest any ways. It's a bit of a problem for the other 3 machines, They are located 30 minutes, 1.5 hours, and 6 hours out of town :P

[OMD-227]

Sending you the firmware bulletin info on this problem. Man, if that aint the fix, seems like too much of a coincidence of a compatibility issue between copier & power filter.

[glewisme]

Geez,Wazza the one common link here is the ESP units,but definately try the firmware fist,it's a lot cheaper next step.I personally buy a product from Smart Power Systems,they're called the copier guardian. They're tranformer based products.One thing I know about them is after I think it 3 maybe 5 surges or brownouts in a given time they'll lockout the unit for a given time before they'll reset.Lawrence you may want to call ESP and inquire about that.I use Smartpower almost exclusively and never have issues.Take a look at them sometime.

[glewisme]

Here's the company's link
SmartPower Systems | Power Protection, Uninterruptible Power Supplies, Line Conditioners

http://www.smartpowersystems.com/archives/tbftechnology/tbftechnology.htm

[Dark Helmet]

Thanks Glew. We used to use those power filters then switched to the ESP for some reason. I have one on my desk. The ground connector was loose so i pulled it apart to see what was wrong. The nut was not tight and a look at the filter showed a big ass burn mark and a blown up diode. The green light is still coming on and it seems to work lol.

I have a DC PWB here, the bank won't let me do any thing until next week as they are upgrading their computer system and don't want to deal with me right now. I will post the results in a week or so.

[Dark Helmet]

Ok and update on this and nothing conclusive. I swapped DC pwb and plugged into the filter. Fraker ran fine for over a month. Then one day i get a call that it "lost" power again. The staff moved directly into the plug. I talked to their IT guy and he moved it back to the filter and said he would make sure nobody would touch it until he got there to look at it if it happens again. That was over 2 weeks ago now and still no problem.

To be honest i think there is something happening on that line that the power filter is not liking and it's shutting down even though the power recorder showed no major issues.

The other location that lost power was using a isolated ground (orange plug) and the power filter totally refused to turn on with it. Went to a normal outlet and it was fine. Any orange plug would not work in that building and i tried a differnt filter. Funny thing is it did work for about 2 hours when i first installed the copier. Makes me wonder what happened to that plug in that 2 hour period.

[Akitu]

Forks, the outlet's natural predator.