AR-M355 Not adding toner

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  • THINKINK01
    Technician
    Site Contributor
    • Mar 2009
    • 31
    #1

    [CQ] AR-M355 Not adding toner

    Suddenly this machine just started making very light copies. Changed developer, new toner, and performed initialization, 25-2. Two days later it's back to light CQ. Toner motor turns. Toner sensor displays correctly. Forced toner replenishment (10) overtones after being run 3 times but then it's OK for another couple of days.
    Overall CQ is good and sharp in both print and copy modes, but light as in poor development. Currently client is using high grade compatible toner, but developer I replaced was OEM.
    Could transfer roller/drum be causing this problem? (Previous service history on this unit is unknown).

    Thank you for any input.
    Tags: light copies, light print
    • Akitu
      Legendary Frost Spec Tech
      Site Contributor
      2,500+ Posts
      • Oct 2010
      • 2596
      #2
      Re: AR-M355 Not adding toner

      What's the current volume on this machine?
      Cthulhu for president! Why settle for the lesser evil?

        Comment

        • THINKINK01
          Technician
          Site Contributor
          • Mar 2009
          • 31
          #3
          Re: AR-M355 Not adding toner

          Originally posted by Akitu
          What's the current volume on this machine?
          Meter count is 256,344. Client making appoximately 200 copies/faxes/prints per day. Retail location open 7 days.

            Comment

            • Akitu
              Legendary Frost Spec Tech
              Site Contributor
              2,500+ Posts
              • Oct 2010
              • 2596
              #4
              Re: AR-M355 Not adding toner

              Your fuser is overdue for maintenance by 56k, something to keep an eye on. Transfer roller should have been changed as well.

              You may want to look at sim 46-2 and adjust the density if you're still having light print outs.

              *Edit* Try a 44-6 as well for procon, should also help your fading. Try before the 46-2.
              Cthulhu for president! Why settle for the lesser evil?

                Comment

                • oldrn
                  Trusted Tech
                  100+ Posts
                  • Apr 2008
                  • 166
                  #5
                  Re: AR-M355 Not adding toner

                  When was this toner installed? How confident are you in the quality of the toner? Blacks are black after you return and do Sim 10 or do you end up with an overtoned light copy/print?

                    Comment

                    • THINKINK01
                      Technician
                      Site Contributor
                      • Mar 2009
                      • 31
                      #6
                      Re: AR-M355 Not adding toner

                      Originally posted by oldrn
                      When was this toner installed? How confident are you in the quality of the toner? Blacks are black after you return and do Sim 10 or do you end up with an overtoned light copy/print?
                      The toner was installed on Thursday 06/14 at the same time the developer was replaced.
                      According to Q2 Products, who supplies the toner, the formulation is the same polymer grade as used in the OEM. Of course as we all know not a single OEM manufactures their own toners anymore so my confidence is as high as the reputation of the company that sells it!

                      After Sim 10 is run blacks are black with some background, but nothing close to what the machine was producing right after the developer was replaced. Visually it appears that the trailing edge of all solid fill letters and images are a bit less filled-out. After 10 copies/prints the background clears and the print is acceptable, but not great.

                        Comment

                        • DavePo
                          Trusted Tech
                          250+ Posts
                          • Jul 2008
                          • 302
                          #7
                          Re: AR-M355 Not adding toner

                          If possible I would suggest that you replace the toner with a OEM toner also you would have to replenish the developer as well as it would be compromised. Along with the other suggestions for 44-06 etc.

                            Comment

                            • THINKINK01
                              Technician
                              Site Contributor
                              • Mar 2009
                              • 31
                              #8
                              Re: AR-M355 Not adding toner

                              Originally posted by DavePo
                              If possible I would suggest that you replace the toner with a OEM toner also you would have to replenish the developer as well as it would be compromised. Along with the other suggestions for 44-06 etc.
                              I finally had the change to try some of the above suggestions today. None made any perceivable change in CQ.
                              It was interesting to learn that this machine doesn't have a SM 44-6. SM 44 only has 1, 4, 9, 15 submode choices. Selecting 6 does nothing.

                              Something else seemed to change as I was running 25-2 to confirm all was working internally, the program terminated with a display of TROUBLE!! Code EE-EL at the top of the LCD. Just exiting SM doesn't clear the code, but re-starting the machine does.

                              I toned the machine with SM 10 and made some adjustments with SM 44-4 and the solid fill is a lot better, and the CQ is darker. I'll have to check next week to see if it stays like this.

                                Comment

                                • blackcat4866
                                  Master Of The Obvious
                                  Site Contributor
                                  10,000+ Posts
                                  • Jul 2007
                                  • 22599
                                  #9
                                  Re: AR-M355 Not adding toner

                                  The only time you should run 25-2 is immediately after a developer change. For the purposes of checking developer density you should run 25-1 which does not store a new density value at it's conclusion.

                                  The two things I would look at are worn transfer roller gear, and change to OEM toner. The worn transfer roller gear will cause developer to dump in the vertical path. And the aftermarket toner ... well there is no such thing as "high-quality" aftermarket toner.

                                  Start with a fresh bag of developer. Clean out the developing unit completely (not just the cursory shake). Confirm that the empty developing unit turns smoothly. Add new developer. Run 25-2. (What value do you get? anywhere from 95 to 105 is typical.) Reset developer count. Check or replace transfer roller gear. Vacuum out the High-quality aftermarket crap. Install OEM toner.
                                  =^..^=
                                  If you'd like a serious answer to your request:
                                  1) demonstrate that you've read the manual
                                  2) demonstrate that you made some attempt to fix it.
                                  3) if you're going to ask about jams include the jam code.
                                  4) if you're going to ask about an error code include the error code.
                                  5) You are the person onsite. Only you can make observations.

                                  blackcat: Master Of The Obvious =^..^=

                                    Comment

                                    • kingpd@businessprints.net
                                      Senior Tech
                                      500+ Posts
                                      • Feb 2008
                                      • 919
                                      #10
                                      Re: AR-M355 Not adding toner

                                      Hey DavePo,

                                      Do you work for Philips in Williamsport by chance?

                                        Comment

                                        • DavePo
                                          Trusted Tech
                                          250+ Posts
                                          • Jul 2008
                                          • 302
                                          #11
                                          Re: AR-M355 Not adding toner

                                          Originally posted by kingpd@businessprints.net
                                          Hey DavePo,

                                          Do you work for Philips in Williamsport by chance?
                                          Yes I do.

                                            Comment

                                            • kingpd@businessprints.net
                                              Senior Tech
                                              500+ Posts
                                              • Feb 2008
                                              • 919
                                              #12
                                              Re: AR-M355 Not adding toner

                                              You guys have been around a very long time. Still a family owned dealership I think.

                                              Originally posted by DavePo
                                              Yes I do.

                                                Comment

                                                • DavePo
                                                  Trusted Tech
                                                  250+ Posts
                                                  • Jul 2008
                                                  • 302
                                                  #13
                                                  Re: AR-M355 Not adding toner

                                                  Yes it has its over 125 years and 4th generation.

                                                    Comment

                                                    • kingpd@businessprints.net
                                                      Senior Tech
                                                      500+ Posts
                                                      • Feb 2008
                                                      • 919
                                                      #14
                                                      Re: AR-M355 Not adding toner

                                                      You don't see that too often anymore.

                                                        Comment

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