MXM623N - Printing issue

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  • MHeon71
    Trusted Tech

    Site Contributor
    250+ Posts
    • Oct 2008
    • 489
    #1

    MXM623N - Printing issue

    Send a print job and I see the print job enter and leave the print queue. The copier will have its fans rev up, but no print job.

    Same issue on Windows 7 and XP.

    Network involves Linux server, Class B subnet and Windows PCs. The computers print directly to the copier and not through the server. The computer I tested with was 10.2.100.X and copier was 10.2.0.55. I can ping the copier, the job leaves the print queue and the fans rev up, but nothing happens.

    I have connected directly to my laptop. Able to ping and I got the same results for printing several times and then I was able to print a test page. I did not try a second test page.

    The firmware is the latest revision.

    Any ideas before I try a new print board.

    Thanks for any help.
    Tags: None
    • mojorolla
      The Wolf

      2,500+ Posts
      • Jan 2010
      • 2583
      #2
      Re: MXM623N - Printing issue

      The LSU and fan starting would indicate some type of code or authentication is enabled on the machine. The job simply disappears into the ether.
      Could also try SIM 67-17 to dump printer memory.


      Failing to plan is planning to fail!!!

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22996
          #3
          Re: MXM623N - Printing issue

          Are you sending a PostScript print job to machine without the PostScript option installed? A duplicate IP address can produce this exact symptom also. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • MHeon71
              Trusted Tech

              Site Contributor
              250+ Posts
              • Oct 2008
              • 489
              #4
              I simply tested with print test page and there Is no authentication setup. I pulled network cable out and pinged with request timed out result.

                Comment

                • MHeon71
                  Trusted Tech

                  Site Contributor
                  250+ Posts
                  • Oct 2008
                  • 489
                  #5
                  I will try 67-17

                    Comment

                    • CopierTechofOmens
                      Agitating Artificer

                      250+ Posts
                      • Jan 2009
                      • 268
                      #6
                      Re: MXM623N - Printing issue

                      I had this issue. Checked fuser cleaned thermistors. Cleaned the drum position sensor and ran 44-6... I think
                      sigpic

                        Comment

                        • MHeon71
                          Trusted Tech

                          Site Contributor
                          250+ Posts
                          • Oct 2008
                          • 489
                          #7
                          Re: MXM623N - Printing issue

                          I tried 67-17 first and was able to print a couple of pages before having the same issue. Cleaned thermosters and drum sensors with the same results, a couple of prints and then acts as it will print and then does not.

                          I am flashing firmware the firmware now. Found one slightly newer.

                            Comment

                            • Akitu
                              Legendary Frost Spec Tech

                              Site Contributor
                              2,500+ Posts
                              • Oct 2010
                              • 2595
                              #8
                              Re: MXM623N - Printing issue

                              It sounds like you could potentially have faulty print memory. Not very common but does happen. Assuming the board is utilized the same way as past models, DIMMs 3 and 4 are used by the print engine, and 1/2 by the copy/scans. I would sooner replace memory chips than a whole board, personally.
                              Cthulhu for president! Why settle for the lesser evil?

                                Comment

                                • mojorolla
                                  The Wolf

                                  2,500+ Posts
                                  • Jan 2010
                                  • 2583
                                  #9
                                  Re: MXM623N - Printing issue

                                  Originally posted by Akitu
                                  It sounds like you could potentially have faulty print memory. Not very common but does happen. Assuming the board is utilized the same way as past models, DIMMs 3 and 4 are used by the print engine, and 1/2 by the copy/scans. I would sooner replace memory chips than a whole board, personally.
                                  You can use SIM 60-1 to test the memory chips in slots 1 - 4.


                                  Failing to plan is planning to fail!!!

                                    Comment

                                    • Silvertoast
                                      Trusted Tech

                                      250+ Posts
                                      • Feb 2010
                                      • 270
                                      #10
                                      Re: MXM623N - Printing issue

                                      u sure u dont have any maintance codes on the copier, these will stop it from printing. ie drum, dv, web , fuser ect..

                                        Comment

                                        • MHeon71
                                          Trusted Tech

                                          Site Contributor
                                          250+ Posts
                                          • Oct 2008
                                          • 489
                                          #11
                                          Re: MXM623N - Printing issue

                                          The maintenance counters are all within check.

                                          The firmware gave me the same result.

                                          Shutting off the different protocals such as Netware, Netbeui and Ethertalk and keeping TCP/IP enabled gave a different problem of printing hex decimal junk.

                                          I went into the web page and enabled the LPD setting and set the timeout for 30 sec. I have printed over 10 documents from different programs and still working. I will check on the copier on Friday and update accordingly.

                                            Comment

                                            • Nachoman4life
                                              Trusted Tech

                                              Site Contributor
                                              100+ Posts
                                              • Oct 2007
                                              • 212
                                              #12
                                              Re: MXM623N - Printing issue

                                              Another option is to use the webpage based job log. You may want to selectively choose options when viewing it, cause a full log is a nasty spread sheet. Check the error cause and results for sure. There is a bulletin for the error codes, MFP-SB-342, its a must have for the clipboard.

                                              Also, TT-20387, might help too, clear the job log if its a heavy use machine, a full log can throw out print jobs.
                                              Last edited by Nachoman4life; 01-17-2013, 03:27 AM. Reason: added info
                                              Where the heck is my spring hook?

                                                Comment

                                                • MHeon71
                                                  Trusted Tech

                                                  Site Contributor
                                                  250+ Posts
                                                  • Oct 2008
                                                  • 489
                                                  #13
                                                  Re: MXM623N - Printing issue

                                                  I have called the client and they have not returned my call, so for now, I will say it is still working.

                                                    Comment

                                                    • rrksingh@gmail.com
                                                      #14
                                                      Re: MXM623N - Printing issue

                                                      Hi,

                                                      Please check and update the latest printer driver ..
                                                      we have solved the same issue .. when we did NIC card reset .. it was worked for some prints.. again the same proble as describe in your quote..

                                                      you may download it from

                                                      www.support.sharp.net.au

                                                        Comment

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