Scan to Email

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  • teklife256
    Trusted Tech

    100+ Posts
    • Sep 2012
    • 164
    #1

    Scan to Email

    There was an odd problem I had this week in working on an Inbound Routing call. The customer wanted to add a few email addresses to their Inbound Routing program. The current program was setup to forward faxes to a network folder. The mfp is a B402SC. Rumor had it that the faxes could not be forwarded to a network folder AND an email address at the same time. IDNC did not have a bulletin nor did I see another post regarding this. (Not sure if this is true) To be safe I decided to remove the network folder as a destination for forwarding and entered only the email as a forwarding destination. However, the selected internal email addresses would not receive the faces. The forwarded faxes would successfully be received at Hotmail, gmail and msn email addresses. For some reason the forwarded fax would not land in the internal email addresses. One particular idea was that their email provider could be employing a firewall/security solution. Realizing that that email provider was unreachable at the moment I decided to have a second look at the network settings. Everything looked good and combined with the fact that the faxes were being forwarded successfully to multiple email addresses I did not expect to find the answer within the mfp's settings. The "Reply To Address" within the smtp settings seemed odd. copier_upstairs@domain.com. The underscore in the address looked wrong. After removing the _ from the address the faxes began to forward to the internal email addresses.

    Thoughts??
    Last edited by teklife256; 03-17-2014, 03:29 PM.
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22995
      #2
      Re: Scan to Email

      Yes it's one or the other, not both simultaneously. And yes you'll find that Sharp and Samsung products do not deal well with special characters in the addressbook entries, that includes underscores. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • teklife256
          Trusted Tech

          100+ Posts
          • Sep 2012
          • 164
          #3
          Re: Scan to Email

          What seems particularly strange to me is that the underscore in the "Reply To Address" (copier_upstairs@domain.com) was allowing the forwarding to hotmail, msn email accounts and others while preventing internal local domain email accounts from receiving the forwarded faxes. My personal hotmail has an underscore and don't recall any issues thus far.

          Could it be possible that their email provider has security set up that would explain this?

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22995
              #4
              Re: Scan to Email

              Sorry, I don't know about that. Anyone?
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • austonrush
                  Sharp & HP Tech

                  100+ Posts
                  • Jan 2010
                  • 234
                  #5
                  Re: Scan to Email

                  I can confirm you can only forward faxes to one of either an email address or a network folder, not both simultaneously.

                  I've never had many major issues of getting scan to email running on a Sharp copier, I've seen some weird port issues with certain providers ie google and rogers. I cannot recall ever having an issue with a special character in an email address.

                  sorry this post is not overly helpful... lol.

                    Comment

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