MX-M5111 - Scanned to email image has a reverse image

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • MHeon71
    Trusted Tech

    Site Contributor
    VIP Subscriber
    250+ Posts
    • Oct 2008
    • 487
    #1

    MX-M5111 - Scanned to email image has a reverse image

    I have a couple copiers at 1 location that are having the same issue of reverse image and one that is fine.

    When scanning to any email, there is a reverse image. Black is white and vice versa. Copies come out fine. This is happening on 2 copiers

    There is 1 machine that sends the scans to emails just fine.

    I have tried device cloning and storage backup from the working machine, same issue. I have flashed the firmware and have the same issue. I do not see an option for reverse image.

    I do not feel that the issue is in the optics or SCN PWB. Maybe MFP PWB?

    Has anyone else seen this?
    Tags: None
    • ruben
      The New Guy

      1,000+ Posts
      • Oct 2012
      • 1203
      #2
      Re: MX-M5111 - Scanned to email image has a reverse image

      What is the original image? Have you tried a test chart?

        Comment

        • MHeon71
          Trusted Tech

          Site Contributor
          VIP Subscriber
          250+ Posts
          • Oct 2008
          • 487
          #3
          Re: MX-M5111 - Scanned to email image has a reverse image

          Have not tried a test chart. Regular text document that comes out fine on copies and the white portion is black and black is white on scan jobs. It occurs on every scan. Did not think of making a sample.

            Comment

            • CorbinDallas
              Technician

              50+ Posts
              • Mar 2012
              • 56
              #4
              As much as it might hurt I suggest you back machine with Sim 56, clone and address backup. Then run the end of lease mode to restore settings to factory. Manually set up SMTP and test scan to email. Can determine if clone or address book etc if stops working right after restoring.

                Comment

                • draph
                  Trusted Tech

                  100+ Posts
                  • Jan 2010
                  • 132
                  #5
                  Re: MX-M5111 - Scanned to email image has a reverse image

                  This is a question, not an answer. Is it possible to set b/w reverse as the default in the admin settings? I've never checked but I'm wondering if it could be that simple?

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22943
                      #6
                      Re: MX-M5111 - Scanned to email image has a reverse image

                      Originally posted by draph
                      This is a question, not an answer. Is it possible to set b/w reverse as the default in the admin settings? I've never checked but I'm wondering if it could be that simple?
                      Intriguing ... =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • MHeon71
                          Trusted Tech

                          Site Contributor
                          VIP Subscriber
                          250+ Posts
                          • Oct 2008
                          • 487
                          #7
                          Re: MX-M5111 - Scanned to email image has a reverse image

                          I will check for for reverse copy as a default. I will also reset settings and configure from scratch.

                            Comment

                            • MHeon71
                              Trusted Tech

                              Site Contributor
                              VIP Subscriber
                              250+ Posts
                              • Oct 2008
                              • 487
                              #8
                              Re: MX-M5111 - Scanned to email image has a reverse image

                              Thanks for the help. I have not seen the reverse image as a default option. I did not get to the factory default, but the issue ended up being low compression. Only the destinations with low compressions experienced the issue.

                                Comment

                                • blackcat4866
                                  Master Of The Obvious

                                  Site Contributor
                                  10,000+ Posts
                                  • Jul 2007
                                  • 22943
                                  #9
                                  Re: MX-M5111 - Scanned to email image has a reverse image

                                  It sounds like a firmware bug that you were just lucky enough to be the first to find. =^..^=
                                  If you'd like a serious answer to your request:
                                  1) demonstrate that you've read the manual
                                  2) demonstrate that you made some attempt to fix it.
                                  3) if you're going to ask about jams include the jam code.
                                  4) if you're going to ask about an error code include the error code.
                                  5) You are the person onsite. Only you can make observations.

                                  blackcat: Master Of The Obvious =^..^=

                                    Comment

                                    • CorbinDallas
                                      Technician

                                      50+ Posts
                                      • Mar 2012
                                      • 56
                                      #10
                                      Did you clone addresses from another model? That would cause odd settings and problems.

                                        Comment

                                        • MHeon71
                                          Trusted Tech

                                          Site Contributor
                                          VIP Subscriber
                                          250+ Posts
                                          • Oct 2008
                                          • 487
                                          #11
                                          Re: MX-M5111 - Scanned to email image has a reverse image

                                          I did, but I do not believe that to be the issue. I think the client may have added destinations with low compression. Not all addresses were faulty.

                                            Comment

                                            Previous template Next
                                            Working...