mX-4501 scanning

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  • teklife256
    Trusted Tech

    100+ Posts
    • Sep 2012
    • 164
    #1

    mX-4501 scanning

    Just recently a customer scan to email stopped working. The mfp is a mx-4501 using the following SMTP settings:

    smtp.gmail.com
    port 587

    smtp authentication is enabled using a gmail account

    I realize that this machine does not support SSL and am curious if that has anything to do with the recent failure to scan. Any other ideas?

    The connection test within the MX web page is successful however from the mfp I receive the typical scanning errors at the display.

    What gives??
    Tags: None
    • ZOOTECH
      Senior member of CRS

      Site Contributor
      2,500+ Posts
      • Jul 2007
      • 3375
      #2
      Re: mX-4501 scanning

      Originally posted by teklife256
      Just recently a customer scan to email stopped working. The mfp is a mx-4501 using the following SMTP settings:

      smtp.gmail.com
      port 587

      smtp authentication is enabled using a gmail account

      I realize that this machine does not support SSL and am curious if that has anything to do with the recent failure to scan. Any other ideas?

      The connection test within the MX web page is successful however from the mfp I receive the typical scanning errors at the display.

      What gives??
      If your device or application does not support SSL - connect to aspmx.l.google.com on port 25.
      From this page: https://support.google.com/a/answer/176600?hl=en
      I haven't tried it, so, I don't know if this will work or not.
      "You can't trust your eyes, if your mind is out of focus" --

        Comment

        • teklife256
          Trusted Tech

          100+ Posts
          • Sep 2012
          • 164
          #3
          Re: mX-4501 scanning

          Just now read the details in the link. Entry in Spf record? Recipients must be gmail? There must be another workaround with this non-SSL machine. Right??

            Comment

            • ZOOTECH
              Senior member of CRS

              Site Contributor
              2,500+ Posts
              • Jul 2007
              • 3375
              #4
              Re: mX-4501 scanning

              Originally posted by teklife256
              Just now read the details in the link. Entry in Spf record? Recipients must be gmail? There must be another workaround with this non-SSL machine. Right??
              Yeah, I didn't understand that either - maybe one of the experts will post. There probably is a fix other that an upgrade.
              "You can't trust your eyes, if your mind is out of focus" --

                Comment

                • teklife256
                  Trusted Tech

                  100+ Posts
                  • Sep 2012
                  • 164
                  #5
                  Re: mX-4501 scanning

                  Maybe there is a custom frimwar out there. Yikes!

                    Comment

                    • ruben
                      The New Guy

                      1,000+ Posts
                      • Oct 2012
                      • 1203
                      #6
                      Re: mX-4501 scanning

                      Use GMX instead.

                        Comment

                        • teklife256
                          Trusted Tech

                          100+ Posts
                          • Sep 2012
                          • 164
                          #7
                          Re: mX-4501 scanning

                          Originally posted by ruben
                          Use GMX instead.
                          Not familiar with that. Well have to Google. Insight?

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22997
                              #8
                              Re: mX-4501 scanning

                              Most endusers that scan to Gmail never actually log in to their account, so Gmail just cuts them off due to inactivity. All they have to do is log on once in a while, and clear out the spam. =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • faxman28
                                  Trusted Tech

                                  Site Contributor
                                  250+ Posts
                                  • Nov 2010
                                  • 436
                                  #9
                                  Re: mX-4501 scanning

                                  Originally posted by teklife256
                                  Just now read the details in the link. Entry in Spf record? Recipients must be gmail? There must be another workaround with this non-SSL machine. Right??
                                  The Sender Policy Framework (SPF) is an open standard specifying a technical method to prevent sender address forgery. More precisely, the current version of SPF — called SPFv1 or SPF Classic — protects the envelope sender address, which is used for the delivery of messages. See the box on the right for a quick explanation of the different types of sender addresses in e-mails.
                                  (There are other solutions that protect the header sender address or that do not care at all about who sent the message, only who originally wrote it.)
                                  Even more precisely, SPFv1 allows the owner of a domain to specify their mail sending policy, e.g. which mail servers they use to send mail from their domain. The technology requires two sides to play together: (1) the domain owner publishes this information in an SPF record in the domain's DNS zone, and when someone else's mail server receives a message claiming to come from that domain, then (2) the receiving server can check whether the message complies with the domain's stated policy. If, e.g., the message comes from an unknown server, it can be considered a fake.
                                  Once you are confident about the authenticity of the sender address, you can finally "take it for real" and attach reputation to it. While IP-address-based reputation systems like Spamhaus or SpamCop have prevailed so far, reputation will increasingly be based on domains and even individual e-mail addresses in the future, too. Furthermore, additional kinds of policies are planned for a future version of SPF, such as asserting that all of a domain's outgoing mail is S/MIME or PGP signed.

                                  looks like google is adding extra security to their email If the users are not sending to a gmail or google apps account without ssl it now will not go through. Unless you use google smtp relay service which I think is a pay service. Check the connectivity forums as there as been threads about gmail not working recently from mfps. Try Blackcats' suggestion of going into the gmail account for the mfp and deleting messages and the such. Depending on when google added the "SPF" to the emails the mail servers down the line can't verify the address/domain of were the email is coming from.

                                  On the mfp web page when you do the connection test, all it does is verify that the address of the mail server is a mail server.

                                    Comment

                                    • lky1978
                                      Trusted Tech

                                      250+ Posts
                                      • Mar 2009
                                      • 482
                                      #10
                                      Re: mX-4501 scanning

                                      this model support ssl authentication

                                        Comment

                                        • Akitu
                                          Legendary Frost Spec Tech

                                          Site Contributor
                                          2,500+ Posts
                                          • Oct 2010
                                          • 2595
                                          #11
                                          Re: mX-4501 scanning

                                          As of the latest E22 firmware release according to Canadian support site, SSL is not supported. I happened to have gotten some custom firmware from Sharp for this and have been testing it with no problems as of late. Initial concern was to watch out for a non-existant fan error on machines older than '08.
                                          Cthulhu for president! Why settle for the lesser evil?

                                            Comment

                                            • Ceechtay
                                              Trusted Tech

                                              Site Contributor
                                              100+ Posts
                                              • Sep 2011
                                              • 157
                                              #12
                                              Re: mX-4501 scanning

                                              You can use Stunnel (www.stunnel.org) to handle SSL communication with Gmail. This would require a computer to be on whenever they want to send an email scan. It is pretty easy to set up.

                                              Basically, just install Stunnel on a PC, open up the port in the PC's firewall, and then change the copier's settings to point to that PC instead of Gmail's SMTP server.

                                              After installing Stunnel, you can configure it's "stunnel.conf" file (Start->All Programs->stunnel->Edit stunnel.conf). Basically, you only need to un-comment(remove the ;) this section (or add it):

                                              [gmail-smtp]
                                              client = yes
                                              accept = 25
                                              connect = smtp.gmail.com:465

                                              The "accept" attribute is the port that Stunnel listens on and can be whatever you want. You just need to make sure that the Sharp copier uses that same port. That is also the port that you need to open up in the PC's firewall.

                                              So on the copier side, your settings would be:
                                              SMTP Server: 192.168.1.x <- either IP address or hostname of the PC with stunnel on it
                                              Port: 25 <- MUST match the port number in the "accept" property above
                                              Reply email: whatever you want
                                              Authentication: checked
                                              Username: valid Gmail account (example@gmail.com)
                                              Password: Gmail account's password

                                              If you have problems, just make sure that Stunnel service is installed and running and try disabling the PC's firewall to make sure that is not causing the issue.

                                              Lastly, you would want to make sure that stunnel starts automatically when the computer boots.

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