Toshiba 5520C appears to be fusing problem

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  • tnrtt
    Trusted Tech

    100+ Posts
    • May 2013
    • 156

    #1

    [CQ] Toshiba 5520C appears to be fusing problem

    I don't have samples at this time. After about 30-40 copies into a run, the colors start to pick off and stain the back. This is 24lb bond they've always run. If I have them run it on thick 1 it's fine. I did a total fuser rebuild, no difference. Took a fuser from a known good shop machine, same problem. I see a lot of temp settings in the 08 mode but I have no idea which to try since the manual doesn't explain what the settings are. All my "training" on these is OJT. Any Toshiba aces out there to give me a hand? Try and post samples in the morning if needed.
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22999

    #2
    Re: Toshiba 5520C appears to be fusing problem

    Just out of curiosity, is there a reason you cannot select thick1? Broken finger maybe? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • chitownz28

      #3
      Re: Toshiba 5520C appears to be fusing problem

      Did you tighten the pressure springs

      Sent from my SM-N915V using Tapatalk

      Comment

      • tnrtt
        Trusted Tech

        100+ Posts
        • May 2013
        • 156

        #4
        Re: Toshiba 5520C appears to be fusing problem

        Originally posted by blackcat4866
        Just out of curiosity, is there a reason you cannot select thick1? Broken finger maybe? =^..^=
        That slows the copier down. Then you get "we never had to do that before". They're right. 24lb should be fine on plain paper. Any clue as to what the 08 fuser settings mean?

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22999

          #5
          Re: Toshiba 5520C appears to be fusing problem

          You must be using plain1 which is 17-20# bond. You're going to need to use a heavier media type setting. Plain2 is the correct choice for 21 to 28# bond. Take a gander at your Copying Guide for suitable media types.

          I just had another thought. When you rebuilt the fuser did you remember to re-tension the fuser pressure springs? It's easy to forget, and you might get these symptoms.
          Last edited by blackcat4866; 12-30-2015, 02:01 AM.
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

          Comment

          • Desert Rat
            Service Manager

            Site Contributor
            1,000+ Posts
            • May 2008
            • 1089

            #6
            Re: Toshiba 5520C appears to be fusing problem

            Blackcat,
            you are correct as usual. These color machines have more settings than
            I care to think about, but when it comes to the fuser on a color machine
            the temp needs to be correct.
            I explain it this way to my customers.
            You buy a car that is suppose to get 20MPG. It is actually getting 25MPG.
            Then it drops down to the rated MPG. Is it broken?

            DR

            Comment

            • mazin999
              Junior Member
              • Feb 2016
              • 9

              #7
              Re: Toshiba 5520C appears to be fusing problem

              blackcat
              i think 5520 not bad but it's better than ricoh goodluck

              Comment

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