E-5055 duplex diverter jam E570

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  • knobby
    Technician

    50+ Posts
    • Oct 2008
    • 75
    #1

    E-5055 duplex diverter jam E570

    Very weird, had 2 x 5055 (6 months old ish) and a new E-5005 50 copies from install jamming at diverter as exiting fuser.
    All different customers...
    Jam code is E570 .
    Anyone else had this.
    Cleaned bushes etc all running freely also solenoid on diverter.
    Tags: None
    • knobby
      Technician

      50+ Posts
      • Oct 2008
      • 75
      #2
      Re: E-5055 duplex diverter jam E570

      The 5005 had the cover on paper exit fitted incorrectly( wedged behind inside rear cover ) causing diverter solenoid to sit skewed... From factory ! Not been to 5055 yet .

      Sent from my HTC One_M8 using Tapatalk

        Comment

        • Blizzoo
          Senior Tech

          Site Contributor
          500+ Posts
          • Aug 2013
          • 594
          #3
          Re: E-5055 duplex diverter jam E570

          Check noise reduction foam at gate solenoid, this become sticky because of the heat from fuser also jamming this could be intermittent.
          Defects are simple, our mind is complicated

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22927
              #4
              Re: E-5055 duplex diverter jam E570

              Originally posted by knobby
              The 5005 had the cover on paper exit fitted incorrectly( wedged behind inside rear cover ) causing diverter solenoid to sit skewed... From factory ! Not been to 5055 yet .

              Sent from my HTC One_M8 using Tapatalk
              I've seen this 4 times now on the eS4555C family and it's been the same thing every time. Apparently a tech pockets the exit cover, perhaps because it's less convenient to re-assemble the exit assembly. All these machines had bridges, so it's not as easy to get to the screws to remove and re-install that cover.

              That cover serves an additional purpose (other than annoying this tech). It secures the duplex solenoid to the exit assembly. Without the cover the solenoid sits in there loosely, doesn't quite fall out.

              The typical customer complaint is misfeeds the first page of duplex. After the first page is removed, it seems to work fine, until it sits idle for a while (typical solenoid failure symptoms).

              This was today's MacGuyver (who carries spare covers?):

              duplex gate solenoid 4555C.JPG

              =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Blizzoo
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Aug 2013
                  • 594
                  #5
                  Re: E-5055 duplex diverter jam E570

                  Nice one Blackcat, I will keep that in mind. The solenoid has been changed to a countermeasure one by making the fixing damper bigger to slot in properly.
                  Defects are simple, our mind is complicated

                    Comment

                    • tsbservice
                      Field tech

                      Site Contributor
                      5,000+ Posts
                      • May 2007
                      • 7909
                      #6
                      Re: E-5055 duplex diverter jam E570

                      Originally posted by blackcat4866
                      I've seen this 4 times now on the eS4555C family and it's been the same thing every time. Apparently a tech pockets the exit cover, perhaps because it's less convenient to re-assemble the exit assembly. All these machines had bridges, so it's not as easy to get to the screws to remove and re-install that cover.

                      That cover serves an additional purpose (other than annoying this tech). It secures the duplex solenoid to the exit assembly. Without the cover the solenoid sits in there loosely, doesn't quite fall out.

                      The typical customer complaint is misfeeds the first page of duplex. After the first page is removed, it seems to work fine, until it sits idle for a while (typical solenoid failure symptoms).

                      This was today's MacGuyver (who carries spare covers?):

                      [ATTACH=CONFIG]38627[/ATTACH]

                      =^..^=
                      I rarely work on Toshy now but think I would like to thank BC.
                      This is exactly what we saw today. Our solution was to add pressure on contact points of cover and we will see in few days how it holds. In any case Blackcat is extremely helpful and more importantly good human being.
                      All the best wise man!
                      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                        Comment

                        • Rusty.Harris
                          Senior Tech

                          Site Contributor
                          500+ Posts
                          • Jan 2021
                          • 605
                          #7
                          Re: E-5055 duplex diverter jam E570

                          Originally posted by Blizzoo
                          Check noise reduction foam at gate solenoid, this become sticky because of the heat from fuser also jamming this could be intermittent.
                          Yep, I've seen that MANY times. I just remove it and let them put up with the noise.
                          They "did" update it and it now has a piece of hard plastic over the foam, to prevent it
                          from sticking, but, with the age of those machines, I just tell the techs to peel it off and
                          tell the customer to not worry about it, OR UPGRADE.

                            Comment

                            • Vincent128
                              Trusted Tech

                              Site Contributor
                              250+ Posts
                              • Sep 2015
                              • 342
                              #8
                              Re: E-5055 duplex diverter jam E570

                              We carry cork pad material which you can get in big sheets for cheap.
                              cut to fit and cyanoacrylate or 3m tape - never will be a problem again.


                              Originally posted by Rusty.Harris
                              Yep, I've seen that MANY times. I just remove it and let them put up with the noise.
                              They "did" update it and it now has a piece of hard plastic over the foam, to prevent it
                              from sticking, but, with the age of those machines, I just tell the techs to peel it off and
                              tell the customer to not worry about it, OR UPGRADE.

                                Comment

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