e3555c scanner problem

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  • didi2005
    Trusted Tech

    250+ Posts
    • May 2011
    • 401

    #1

    [Misc] e3555c scanner problem

    Print counter list ok, but copy via RADF or glass, black band appear...

    20170724_164716.jpg

    Exposure lamp working properly, notice that the big glass a bit tilt...Will it be cable problem?
  • clint@clintsimonsen.com
    Trusted Tech

    Site Contributor
    100+ Posts
    • May 2013
    • 120

    #2
    Re: e3555c scanner problem

    Check mirror position springs. Has the machine been moved recently?

    Sent from my Nexus 5 using Tapatalk

    Comment

    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22997

      #3
      Re: e3555c scanner problem

      You've got an optical focus issue. It could be the mirror leaf springs like clint suggests.

      Or you might have a scanner rail slider come loose or broken. A few drops of straight 30W oil will make the scanner move smoothly

      Or the CCD height could be out of adjustment. I've seen a few CCDs way out of adjustment. A simple way to experiment before changing painted height adjuster screws is to loosen the two unpainted screws at the front of the CCD then make a few ledger copies. Then snug the front screws and loosen the two rear unpainted screws then make a few ledger copies. Now you can see what affect you would get by changing those adjustments. Now that you know which way to move, snug up all the unpainted screws, and go ahead and twist those height adjuster screws, and continue using ledger sized scans as your test. The trail edge of ledger is the most difficult part of the image to focus. =^..^=
      Last edited by blackcat4866; 07-25-2017, 02:47 AM.
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

      Comment

      • didi2005
        Trusted Tech

        250+ Posts
        • May 2011
        • 401

        #4
        Re: e3555c scanner problem

        Original glass tilt one side
        1.jpg

        Mirror leaf spring attached
        2.jpg

        Exposure lamp one side not touching ground
        3.jpg

        The frame seems totally bend...
        4.jpg

        Comment

        • SalesServiceGuy
          Field Supervisor

          Site Contributor
          5,000+ Posts
          • Dec 2009
          • 8139

          #5
          Re: e3555c scanner problem

          There was a problem with the metal or bracing on the e3555/ e5055c series copiers. They were vulnerable to the metal frame, especially around the scanner area, to becoming bent out of shape by even moderate force such as someone leaning on the corner of the RADF.

          There is no recourse to fixing this problem and your copier might be a write off.

          The latest e3505AC/ e5005AC is a better design and less vulnerable to the frame loosing shape.

          Comment

          • clint@clintsimonsen.com
            Trusted Tech

            Site Contributor
            100+ Posts
            • May 2013
            • 120

            #6
            Re: e3555c scanner problem

            Did someone stand on that. Good luck with getting that straight enough.

            Sent from my Nexus 5 using Tapatalk

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22997

              #7
              Re: e3555c scanner problem

              One of our in-shop techs used to use a scissors type automotive jack, and a couple of chunks of wood to straighten out this sort of situation. (Remove the tabletop glass first) =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

              Comment

              • arnh79
                Trusted Tech

                Site Contributor
                VIP Subscriber
                250+ Posts
                • Apr 2010
                • 467

                #8
                Re: e3555c scanner problem

                Originally posted by blackcat4866
                One of our in-shop techs used to use a scissors type automotive jack, and a couple of chunks of wood to straighten out this sort of situation. (Remove the tabletop glass first) =^..^=
                Would be more exciting if you left the glass in!
                Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

                Comment

                • didi2005
                  Trusted Tech

                  250+ Posts
                  • May 2011
                  • 401

                  #9
                  Re: e3555c scanner problem

                  Able to get back clear output without shadow by using car jack & hammer...

                  Comment

                  • blackcat4866
                    Master Of The Obvious

                    Site Contributor
                    10,000+ Posts
                    • Jul 2007
                    • 22997

                    #10
                    Re: e3555c scanner problem

                    Congratulations on your success! It's kind-of fun to take the 3# sledge hammer to the scanner frame. =^..^=
                    If you'd like a serious answer to your request:
                    1) demonstrate that you've read the manual
                    2) demonstrate that you made some attempt to fix it.
                    3) if you're going to ask about jams include the jam code.
                    4) if you're going to ask about an error code include the error code.
                    5) You are the person onsite. Only you can make observations.

                    blackcat: Master Of The Obvious =^..^=

                    Comment

                    • clint@clintsimonsen.com
                      Trusted Tech

                      Site Contributor
                      100+ Posts
                      • May 2013
                      • 120

                      #11
                      Re: e3555c scanner problem

                      Nice work

                      Sent from my Nexus 5 using Tapatalk

                      Comment

                      • SalesServiceGuy
                        Field Supervisor

                        Site Contributor
                        5,000+ Posts
                        • Dec 2009
                        • 8139

                        #12
                        Re: e3555c scanner problem

                        I think the British would say. "jolly good show, old man!"

                        Comment

                        • didi2005
                          Trusted Tech

                          250+ Posts
                          • May 2011
                          • 401

                          #13
                          Re: e3555c scanner problem

                          Multi functional printer....Tech also need to be multi functional...

                          Need to do steel work, next time need to ask boss for welding course...

                          Comment

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