jam E010 help

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  • pontiac
    Trusted Tech
    • Apr 2008
    • 420
    #1

    jam E010 help

    We are trying to help a customer who has a Toshiba ES 6560c. whether your printing or making copies any size we run jams at fuser then 010 jam code appears. copier has 600000 total prints I found some info about a fuser transport sensor that may cause jams paper lead edge stops at exit of fuser . is sensor replacement needed and if so can we get the part number for sensor. Any advice or ideas are definitly welcomed Also is clearing jam codes required on Toshibas Thanks for replys
    Tags: edge, fuser, jam, jams, sensor
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22698
      #2
      Re: jam E010 help

      Any time I've come across E010 jams on Broadpeak machines the paper was at the fuser because the fuser was not turning. There are several possibilities:

      1) the heat collar on the drive side of foam roller in the fuser has turned to dust.
      2) the gear that drives the fuser on the inner frame has turned to dust.
      3) some other drive fault with the fuser drive pack.

      =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Thayer
          Trusted Tech

          100+ Posts
          • Dec 2017
          • 107
          #3
          Re: jam E010 help

          C0-15043000 part number/ GP2Y5D91S00F part name

          hope this helps

            Comment

            • Blizzoo
              Senior Tech

              Site Contributor
              500+ Posts
              • Aug 2013
              • 588
              #4
              Re: jam E010 help

              The fuser transport sensor is the same with the fuser belt rotation sensor. You can swap these two sensors between them, if error changes to C4E2 then definitely the sensor is bad.
              Defects are simple, our mind is complicated

                Comment

                • pontiac
                  Trusted Tech
                  • Apr 2008
                  • 420
                  #5
                  Re: jam E010 help

                  THANKS A TON EVRYONE, IT WAS THE FUSER TRANSPORT SENSOR. as soon as we got the part # part was ordered and I went out yesterday and installed believe me fingers were crossed. again thanks

                    Comment

                    • mntech
                      Trusted Tech

                      Site Contributor
                      250+ Posts
                      • Aug 2010
                      • 250
                      #6
                      Re: jam E010 help

                      Thanks for this post, I'm in the same boat, swapped sensors with the fuser sensor and problem followed the sensor.

                      I can't find that sensor anywhere, and I'm not a Toshiba dealer.... Is there possibly a different sensor that would work, or if anybody knows where I can buy one of those, let me know!

                      Thanks,
                      mntech

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