Hey all,
First off, thanks for everyone's help with the com 10 envelopes. Those settings worked like a CHAMP out in the field!
Now, I have a issue that has infuriated myself and my customer to the point of no return in regards to faxes being sent. Let me provide some history:
We've had 3 brands of machines in this customer's location - Okidata 5502mbfx, Samsung 6555n, Toshiba e3555c and soon to be a Toshiba e457. Every single machine we've placed in this location has had fax issues at one point in time or another. It then becomes a you-know-whatting contest between us and the phone company, in this case, it's Cox. Usually the issues get squared away, but this time it's been about a year with more issues than not.
This company does a very large amount of medical faxing due to Hipaa compliance. They do desktop faxing via the Toshiba fax driver. We're talking hundreds of pages in a single fax. We've already replaced the fax board, hard drive AND swapped the machine out (3555c) and now we're going to be taking a 457 since they are not utilizing color. If this doesn't fix the issue, I have no idea what to do.
I was at the customers about 2 weeks ago. Cox came out and revamped everything in the building. Customer tells me they've faxed thousands of pages successfully. Customer calls me yesterday. All of the sudden they've had issues since Friday. I ask customer for the journal and almost everything is NG 00D0, 00B5, 00D1 with a few OK's interspersed in between. I have the customer also FAX me the journal. 1 page and towards the end the transmission blurs, starts stretching and finally cuts off before the end of the page. I've uploaded the original journal he scanned and emailed to me as well as what he faxed to me. Copytech fax-082019082128.pdf
Cox is telling us to drop the modem to 9600 baud and disable error correction. I don't see anything where I can change the baud rate, nor do I understand why dropping it so low is going to help anything. We are at our wits end and every single thing I can think of points to the carrier and not to the equipment. If anyone has a sure fire way to say "this is the equipment's fault" or "this is the carrier's fault" I'm all ears. Or if anyone has a solution or other things to check, let me know. I am banging my head against the wall here.
First off, thanks for everyone's help with the com 10 envelopes. Those settings worked like a CHAMP out in the field!
Now, I have a issue that has infuriated myself and my customer to the point of no return in regards to faxes being sent. Let me provide some history:
We've had 3 brands of machines in this customer's location - Okidata 5502mbfx, Samsung 6555n, Toshiba e3555c and soon to be a Toshiba e457. Every single machine we've placed in this location has had fax issues at one point in time or another. It then becomes a you-know-whatting contest between us and the phone company, in this case, it's Cox. Usually the issues get squared away, but this time it's been about a year with more issues than not.
This company does a very large amount of medical faxing due to Hipaa compliance. They do desktop faxing via the Toshiba fax driver. We're talking hundreds of pages in a single fax. We've already replaced the fax board, hard drive AND swapped the machine out (3555c) and now we're going to be taking a 457 since they are not utilizing color. If this doesn't fix the issue, I have no idea what to do.
I was at the customers about 2 weeks ago. Cox came out and revamped everything in the building. Customer tells me they've faxed thousands of pages successfully. Customer calls me yesterday. All of the sudden they've had issues since Friday. I ask customer for the journal and almost everything is NG 00D0, 00B5, 00D1 with a few OK's interspersed in between. I have the customer also FAX me the journal. 1 page and towards the end the transmission blurs, starts stretching and finally cuts off before the end of the page. I've uploaded the original journal he scanned and emailed to me as well as what he faxed to me. Copytech fax-082019082128.pdf
Cox is telling us to drop the modem to 9600 baud and disable error correction. I don't see anything where I can change the baud rate, nor do I understand why dropping it so low is going to help anything. We are at our wits end and every single thing I can think of points to the carrier and not to the equipment. If anyone has a sure fire way to say "this is the equipment's fault" or "this is the carrier's fault" I'm all ears. Or if anyone has a solution or other things to check, let me know. I am banging my head against the wall here.
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