Fax frustration - 3555c / 457

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 23008

    #16
    Re: Fax frustration - 3555c / 457

    The fully analog phone line is really the only answer that brings you reliability and meets the medical security requirements. You won't convince them to use an E-fax solution. They just won''t do it.

    Keep in mind that those setting changes intentionally prevent the errors from stopping the communication, BUT THERE IS STILL DATA LOSS. Even if you stop the errors from occurring, the line hits will be noticeable.

    They've been telling us that faxes will be obsolete any day now. I can't wait. They just don't get along with VOIP phone lines. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • Vincent128
      Trusted Tech

      Site Contributor
      250+ Posts
      • Sep 2015
      • 349

      #17
      Re: Fax frustration - 3555c / 457

      First off..I hate fax..HATE IT!

      anyway..are not the newer Toshiba models now compatible with the VOIP systems?..I seem to remember that coming up in a monthly Toshiba meeting that all the new black fingerprint accumulation/ipad machines' fax boards have settings for/ are compat. with VOIP .

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 23008

        #18
        Re: Fax frustration - 3555c / 457

        Originally posted by Vincent128
        First off..I hate fax..HATE IT!

        anyway..are not the newer Toshiba models now compatible with the VOIP systems?..I seem to remember that coming up in a monthly Toshiba meeting that all the new black fingerprint accumulation/ipad machines' fax boards have settings for/ are compat. with VOIP .
        I don't see how that helps with the existing eS3555C and eS457. =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • Vincent128
          Trusted Tech

          Site Contributor
          250+ Posts
          • Sep 2015
          • 349

          #19
          Re: Fax frustration - 3555c / 457

          Originally posted by blackcat4866
          I don't see how that helps with the existing eS3555C and eS457. =^..^=
          It doesn't ! - sorry, it was just me asking a tangent question and de-railing the conversation.

          Comment

          • guitar9199
            Service Manager

            Site Contributor
            1,000+ Posts
            • Sep 2016
            • 1100

            #20
            Re: Fax frustration - 3555c / 457

            VOIP = "VOICE" Over I.P.

            VOIP lines really aren't designed to run faxes, but by "Dumbing Down" the fax settings you can get them to work reasonably well. If you ever talk on a VOIP line, you'll hear these occasional glitches or gaps from the other end. Our ears can compensate for that so we don't really notice it unless we listen for it. If a FAX hears one of those glitch/gaps, it says.... "What was that?, and then the fax transmission will crash.

            The BEST way to run a fax is over an analog, standard twisted-pair phone line. If you start inserting A-D converters in the signal path, that's where your first point of failure is going to be.


            People have been saying "Faxes are going away" just about as long as they've been saying, "Copiers are going away, and we'll all be paperless very soon!!"

            ...I'm not seeing it.

            Comment

            • pacman
              I can turn a screw...

              250+ Posts
              • Apr 2009
              • 318

              #21
              Re: Fax frustration - 3555c / 457

              Yeah, I got PLENTY of customers that do faxing but I've never had this level of frustration over 3-4 years.

              Customer realizes the issue, realizes we're not at fault, I got my eject button. Hallelujah!

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