Strange issue going on:
Our tech was working on an e457 (less than 100k prints on it). We keep getting an EB50 jam code but ONLY on duplex from the LCT. LCT has new rollers.
Looking at a sample of the paper we pull out of the machine that jams, there's a definite crease on the right side of the paper about 20% from the right edge. We have a feeling it's the clutch overdriving the paper, but we're not exactly sure. Any thoughts?
EDIT - Hope everyone is doing well. It's been a wild and crazy year.
Our tech was working on an e457 (less than 100k prints on it). We keep getting an EB50 jam code but ONLY on duplex from the LCT. LCT has new rollers.
Looking at a sample of the paper we pull out of the machine that jams, there's a definite crease on the right side of the paper about 20% from the right edge. We have a feeling it's the clutch overdriving the paper, but we're not exactly sure. Any thoughts?
EDIT - Hope everyone is doing well. It's been a wild and crazy year.
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