Tech had an issue with a fax board connected to a 4505AC. Machine has been in place pretty much
since EBN came out. All of a sudden, it started showing on the TX log NO ISSUES. All transmissions
show "OK", but the customer (school) said the receiving end, sometimes inside their network, sometimes
outside, would receive the same document over and over again. Tech tried the obvious, blowing out the
fax settings, reflashing the fax rom, reseating connectors. We were convinced it was something within the ATA settings or on their
network. He spent time with their I.T. guy and they were at a loss. As a last resort, even though I thought it
was a wild shot, we popped a new GD1370 board into the machine and it fixed the issue!
I think it is the first time that I've had a fax board go bad, that wasn't a lightning hit
(and that was back when phone lines were still attached to "MaBell". )
since EBN came out. All of a sudden, it started showing on the TX log NO ISSUES. All transmissions
show "OK", but the customer (school) said the receiving end, sometimes inside their network, sometimes
outside, would receive the same document over and over again. Tech tried the obvious, blowing out the
fax settings, reflashing the fax rom, reseating connectors. We were convinced it was something within the ATA settings or on their
network. He spent time with their I.T. guy and they were at a loss. As a last resort, even though I thought it
was a wild shot, we popped a new GD1370 board into the machine and it fixed the issue!
I think it is the first time that I've had a fax board go bad, that wasn't a lightning hit
(and that was back when phone lines were still attached to "MaBell". )
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