eStudio 7518A - Timeout on Scan jobs

[toshibauser]

Hi,

I'm trying to scan several large documents, to PDF format, and Email them, from a eStudio 7518A.

I set the destination email address, select PDF format, and select Preview mode. The documents are mostly letter size but they do have some legal pages. So I have to scan the document in sections, using the Preview feature so that I can stop, reset the paper guide as needed, and continue scanning.

The problem is, at some random point roughly 2 minutes (give or take) into the scanning, the copier resets itself and goes back to the home page. No error message, no entry in the job log, the LED display just goes back to the home page, and what I've already scanned is gone.

I was searching the online documentation to see if there's any timeout setting, maximum job length, etc, but I was not able to find anything.

Anyone know why the eStudio 7518A is resetting itself in the middle of a scan job?

Thanks in advance.

[Thayer]

Turn on mixed orignals, scan all documents together.

[toshibauser]

Turn on mixed orignals, scan all documents together.

Thank you for your reply.

There are some receipts that need to be scanned on the glass, so I can't use the ADF for everything, unfortunately.

Can someone please address the timeout issue?

Thanks in advance.

[sappa12]

You should scan big volumes to remote folder/scan to file share...maybe your network doesnt pass that much data

[toshibauser]

Can someone please address the following questions:

Does the eStudio 7518A have a "feature" or setting, that starts a timer when the Start button is pressed on a scan job, and terminates the job after a certain amount of elapsed time? No error message, no entry in the job log, the job just terminates, and the display returns to the home screen.

If so, can this timer setting be turned off or extended?

Thank you.

[SalesServiceGuy]

Try the free StackSend app or the paid for XM SendSecure app.

[blackcat4866]

My guess is that you have reached the attachment size limit for your email provider. Do you see a 2552 or 2C15 error on your scan log? There are several settings that you can change to reduce file size. =^..^=

[toshibauser]

My guess is that you have reached the attachment size limit for your email provider. Do you see a 2552 or 2C15 error on your scan log? There are several settings that you can change to reduce file size. =^..^=

Thank you for your reply.

As I mentioned in my post, "No error message, no entry in the job log, the job just terminates, and the display returns to the home screen."

We're using Gmail which has an attachment size larger than most (25MB). Going from Greyscale to Black would reduce the file size but the quality would suffer.

[blackcat4866]

So what is the file size if you scan to a USB stick or to the machine drive? Perhaps "larger then most" is still not enough?

[toshibauser]

So what is the file size if you scan to a USB stick or to the machine drive? Perhaps "larger then most" is still not enough?

An excellent question. We'll have to try scanning to USB.

But what threw me is, let's say it's the attachment size that's too big... why no error message or entry in the job log saying so?

The job just quit even before we were able to hit the Send button, mind you. It just seemed that the job quit for no apparent reason.

Which is why I thought it was some kind of timeout on the scan job itself, regardless of destination.

So you're saying there is no such timer on a scan job?

[arnh79]

If the copier senses no activity for a certain period of time, it will return all settings to default. This feature is called Auto Clear. You could increase the length it takes before resetting and see if this resolves the issue. From the main screen tap on User Functions, then Admin (password default is 123456), then General, finally Auto Clear.

[toshibauser]

If the copier senses no activity for a certain period of time, it will return all settings to default. This feature is called Auto Clear. You could increase the length it takes before resetting and see if this resolves the issue. From the main screen tap on User Functions, then Admin (password default is 123456), then General, finally Auto Clear.

Thanks, but there was activity. If anything we paused for maybe 30 seconds to switch the document feeder paper guide from letter to legal or back again. But it kicked us off and terminated the job before we were able to hit Send.

I'll check the Auto Clear setting, assuming that the vendor didn't change the default password.....

[toshibauser]

If the copier senses no activity for a certain period of time, it will return all settings to default. This feature is called Auto Clear. You could increase the length it takes before resetting and see if this resolves the issue. From the main screen tap on User Functions, then Admin (password default is 123456), then General, finally Auto Clear.

So this is what you're referring to (from the MFP Management Guide):

Setting the auto clear function
You can set how long the machine waits before clearing the previous operation left uncompleted on the touch panel.
Press the desired period of time (in seconds). If you want to disable the Auto Clear function, press [No Limit].
Selecting [No Limit] does not clear the touch panel for any mode including the User Functions, Job Status, and
Template screens.
You can set the auto clear time from 15 to 150 seconds. The default time is 45 seconds. (emphasis mine)

That's not a lot of time......... hmmmmmm........

[arnh79]

That's correct. I've done many calls over the years that were related to how quickly the copier times out. Like you say, 45 sec is not a lot of time. Turn your back, pull some staples from the next set of documents and it resets. 😄

[toshibauser]

That's correct. I've done many calls over the years that were related to how quickly the copier times out. Like you say, 45 sec is not a lot of time. Turn your back, pull some staples from the next set of documents and it resets. 😄

Thank you so much for the info.

So would you recommend setting it to the maximum of 150 seconds, or eliminating it entirely?

The reason why I ask is this tidbit from the manual:
"Selecting [No Limit] does not clear the touch panel for any mode including the User Functions, Job Status, and Template screens."

Not sure I understand the implications of that..... but 150 seconds sounds like enough time to remove letter size, reset the paper guide, and load legal.

Anyhow... Thanks again!