eStudio 7518A - Timeout on Scan jobs

[toshibauser]

Hi,

I'm trying to scan several large documents, to PDF format, and Email them, from a eStudio 7518A.

I set the destination email address, select PDF format, and select Preview mode. The documents are mostly letter size but they do have some legal pages. So I have to scan the document in sections, using the Preview feature so that I can stop, reset the paper guide as needed, and continue scanning.

The problem is, at some random point roughly 2 minutes (give or take) into the scanning, the copier resets itself and goes back to the home page. No error message, no entry in the job log, the LED display just goes back to the home page, and what I've already scanned is gone.

I was searching the online documentation to see if there's any timeout setting, maximum job length, etc, but I was not able to find anything.

Anyone know why the eStudio 7518A is resetting itself in the middle of a scan job?

Thanks in advance.

[Thayer]

Turn on mixed orignals, scan all documents together.

[toshibauser]

Turn on mixed orignals, scan all documents together.

Thank you for your reply.

There are some receipts that need to be scanned on the glass, so I can't use the ADF for everything, unfortunately.

Can someone please address the timeout issue?

Thanks in advance.

[sappa12]

You should scan big volumes to remote folder/scan to file share...maybe your network doesnt pass that much data

[toshibauser]

Can someone please address the following questions:

Does the eStudio 7518A have a "feature" or setting, that starts a timer when the Start button is pressed on a scan job, and terminates the job after a certain amount of elapsed time? No error message, no entry in the job log, the job just terminates, and the display returns to the home screen.

If so, can this timer setting be turned off or extended?

Thank you.

[SalesServiceGuy]

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