4525, out of box C550

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  • Rusty.Harris
    Senior Tech

    Site Contributor
    500+ Posts
    • Jan 2021
    • 565
    #1

    4525, out of box C550

    Boy, this was a fun one! 4525, MR-4010. After setup & reboot, C550. System board check tool indicated an issue. #16, SLG communication fail.
    Sent the board to Hytec. They found a bad connector, replaced and sent it back. After getting the board back in the machine, getting the license
    keys, firmware up to date, then setting 08-9022 to 3, to recalibrate the colors, registration etc, the IQC passed, color registration passed. Upon the
    first gamma, paper stopped at the registration roller, then popped up a E0A0 error. "Image transport ready time out jam". I'd never heard of that one.
    Reran the logic/system board test tool. EVERYTHING passed. Reseated & checked the ribbon cables plugged into the system board. All ok. Played
    around a while, didn't see anything. Had A SECOND SET OF EYES take a look and he noticed the smaller CN329 ribbon cable on the LOGIC board didn't
    look to be seated. Once we reseated that, boom! Everything worked!
    So, OUT OF THE BOX new, the system board was bad, and one of the ribbon cables wasn't seated.
    Just because it's new, doesn't make it better...just new.
    Tags: None
      👍 6
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22693
      #2
      Thanks for sharing. That's good information. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=
        👍 1

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        • pacman
          I can turn a screw...

          250+ Posts
          • Apr 2009
          • 315
          #3
          Originally posted by Rusty.Harris
          Just because it's new, doesn't make it better...just new.
          Is it JUST me or does this series have an awful lot of out of the box issues?
            👍 1

            Comment

            • Munter
              Member
              • Jul 2011
              • 14
              #4
              Originally posted by pacman

              Is it JUST me or does this series have an awful lot of out of the box issues?
              Those damned sweatshop kids can't do anything right! 😂
                😂 1

                Comment

                • Rusty.Harris
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Jan 2021
                  • 565
                  #5
                  Originally posted by pacman

                  Is it JUST me or does this series have an awful lot of out of the box issues?
                  I've noticed MORE issues with the ones that start with SSXXXXXXX serial numbers, than the ones that start with CNXXXXXXXX serial numbers.
                  Apparently the Singapore assembled ones have more issues than the ones in assembled in China.
                  One of the first things I do when setting up a SSxxxxxxxx machine is pop the back cover and look at the two USB connections that go to the
                  control panel area. If they are backwards, pretty much everything works...unless you have to use the Logic/System board test tool. It won't
                  work if they have them switched.
                    👍 2
                    😀 1

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