8518A C471 error

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  • Rusty.Harris
    Senior Tech

    Site Contributor
    500+ Posts
    • Jan 2021
    • 621

    #16
    Toshiba maintenence zoom meeting

    Did anyone else watch this? I guess for those that are new to the 8508/18 series that might pick up some good tips,
    but I guess I was over confident they would have some tips that would make the fusers last AT LEAST 1/2 of the rated
    life.
    Oh well, guess we'll have to wait for a NEW MODEL with a different fuser that will work, and, of course won't be backwards
    compatible with the older model, to dangle the carrot in front of customers to buy a new machine.

    Comment

    • Vincent128
      Trusted Tech

      Site Contributor
      250+ Posts
      • Sep 2015
      • 348

      #17
      Re: Toshiba maintenence zoom meeting

      Originally posted by Rusty.Harris
      Did anyone else watch this? I guess for those that are new to the 8508/18 series that might pick up some good tips,
      but I guess I was over confident they would have some tips that would make the fusers last AT LEAST 1/2 of the rated
      life.
      Oh well, guess we'll have to wait for a NEW MODEL with a different fuser that will work, and, of course won't be backwards
      compatible with the older model, to dangle the carrot in front of customers to buy a new machine.

      Yeah it was pretty much what I thought it would be..."your doing it wrong...etc"
      When they mentioned having something about a new tech working on the fuser...I wanted to yell "NO!"

      I almost felt like giving my $0.02 but decided otherwise.
      I'll put it here.

      A) Bring someone along, you need 4 hands and take your time triple checking.
      B) Make a jig to hold the belt unit. The packing foam from the holder unit's packaging works well, I just cut out a channel for the wires to lay.
      C) If there is ANYTHING funny looking about the belt holder then replaced it - it's expensive and a POS all at the same time.
      D) Use twice the amount of oil; if the shit leaks out the end, that's what the felt crap is for. Use the correct oil or correct type of oil - It's a very specific oil type.
      E) Firmware / 08 settings Must be up to date.

      F) Just don't do it at all and use the Hytec ones, they are cheaper (my personal jury is still out on these. I have used one so far and it seems fine. My concern would be that in shipping the oil would pool to one side or leak out as there is no 'This Side Up stickers' or 'Fragile' stickers and neither FudEx nor OOP's gives a shit one way or another anyway)

      Comment

      • Rusty.Harris
        Senior Tech

        Site Contributor
        500+ Posts
        • Jan 2021
        • 621

        #18
        Re: Toshiba maintenence zoom meeting

        Originally posted by Vincent128
        Yeah it was pretty much what I thought it would be..."your doing it wrong...etc"
        When they mentioned having something about a new tech working on the fuser...I wanted to yell "NO!"

        I almost felt like giving my $0.02 but decided otherwise.
        I'll put it here.

        A) Bring someone along, you need 4 hands and take your time triple checking.
        B) Make a jig to hold the belt unit. The packing foam from the holder unit's packaging works well, I just cut out a channel for the wires to lay.
        C) If there is ANYTHING funny looking about the belt holder then replaced it - it's expensive and a POS all at the same time.
        D) Use twice the amount of oil; if the shit leaks out the end, that's what the felt crap is for. Use the correct oil or correct type of oil - It's a very specific oil type.
        E) Firmware / 08 settings Must be up to date.

        F) Just don't do it at all and use the Hytec ones, they are cheaper (my personal jury is still out on these. I have used one so far and it seems fine. My concern would be that in shipping the oil would pool to one side or leak out as there is no 'This Side Up stickers' or 'Fragile' stickers and neither FudEx nor OOP's gives a shit one way or another anyway)

        My favorite was to make a tube of paper, put it over the wires before putting on the fuser belt. Ummm and what will the paper do to the oil on the belt
        as you rotate it onto the holder?

        I was like you. I kept my mouth shut! One thing they didn't mention, that I started doing, other than a lot of the things you said, was to check
        the separation plate gap. 6.11.1 Adjustment of the separation plate gap
        I started noticing toner "chunks" on the separation plate TEFLON (funny, sticking to a non stick substance). If it got thick enough, it would start
        to work like a lathe and rip the belt. Every rebuild, I started checking the gap. Most of the time it would be too wide of a gap, but sometimes it
        isn't wide enough. After making sure the adjustment is in spec, I'm seeing a lot less ripped up belts because ot the toner buildup on the sep plate.

        I think on your list, (G) Will be, wait til the new model, we'll make the fuser where you can't repair it, you'll have to replace it as an assembly.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22997

          #19
          Re: Toshiba maintenence zoom meeting

          Originally posted by Rusty.Harris
          ... One thing they didn't mention, that I started doing, other than a lot of the things you said, was to check
          the separation plate gap. 6.11.1 Adjustment of the separation plate gap
          I started noticing toner "chunks" on the separation plate TEFLON (funny, sticking to a non stick substance). If it got thick enough, it would start
          to work like a lathe and rip the belt. Every rebuild, I started checking the gap. Most of the time it would be too wide of a gap, but sometimes it
          isn't wide enough. After making sure the adjustment is in spec, I'm seeing a lot less ripped up belts because ot the toner buildup on the sep plate.

          I think on your list, (G) Will be, wait til the new model, we'll make the fuser where you can't repair it, you'll have to replace it as an assembly.
          This is particularly common on the eS4555C. If that gap is too great it will flip the leading edge corner and jam E940, EA10, E920. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

          Comment

          • MarkG52
            Technician
            • Oct 2017
            • 29

            #20
            Re: 8518A C471 error

            I had good intentions to watch. I never make the Service Manager CC's because they are at 8:00 and that's one of the busiest times of the day for me. But hey, this is at 7:30, awesome. Set calendar reminders, good to go. Well we are short handed this week. By the time I saw my reminders it was after 8:00. Oh well, maybe they'll put a link up on Exchange to watch it later. Y'all can all chuckle at that last sentence just as I did after I typed it.

            Comment

            • SalesServiceGuy
              Field Supervisor

              Site Contributor
              5,000+ Posts
              • Dec 2009
              • 8143

              #21
              Re: 8518A C471 error

              An interesting link about a recent interview from Larry White, CEO TABS on what is to come in 2022 and the challenges and costs of the last year.

              ENX Magazine | The Week in Imaging >> Into the Fire: New Toshiba Leader Larry White Has Eyes on Executing and Winning

              Comment

              • Rusty.Harris
                Senior Tech

                Site Contributor
                500+ Posts
                • Jan 2021
                • 621

                #22
                Re: 8518A C471 error

                Originally posted by SalesServiceGuy
                An interesting link about a recent interview from Larry White, CEO TABS on what is to come in 2022 and the challenges and costs of the last year.

                ENX Magazine | The Week in Imaging >> Into the Fire: New Toshiba Leader Larry White Has Eyes on Executing and Winning

                He says refresh of the entire product line...I kind of expected that. The "box" of 4515 goes back somewhat to the 4555,
                the "box" of the 6516/8518 goes back pretty much to the 5520, to some extent. I just hope the 85CMP machine has a
                BEEFIER fuser unit.

                Comment

                • SalesServiceGuy
                  Field Supervisor

                  Site Contributor
                  5,000+ Posts
                  • Dec 2009
                  • 8143

                  #23
                  Re: 8518A C471 error

                  Originally posted by Rusty.Harris
                  He says refresh of the entire product line...I kind of expected that. The "box" of 4515 goes back somewhat to the 4555,
                  the "box" of the 6516/8518 goes back pretty much to the 5520, to some extent. I just hope the 85CMP machine has a
                  BEEFIER fuser unit.
                  ... I think you are going to see a lot of the hardware innovations displayed in the e330AC series converted into the e2518A/e2515AC - e5018A/e5015AC with a SSD twist and OCR built in.

                  I have no info on the faster copiers other than Larry White saying eBN2 is going to reach even faster speeds, which I interpret to mean more than 85 cpm.

                  A faster copier equals a faster fuser which could mean a new fuser design. 100% speculation.

                  Comment

                  • Vincent128
                    Trusted Tech

                    Site Contributor
                    250+ Posts
                    • Sep 2015
                    • 348

                    #24
                    Re: 8518A C471 error

                    The only Hardware innovations I have seen is 'make more of the machine out of plastic'

                    Comment

                    • SalesServiceGuy
                      Field Supervisor

                      Site Contributor
                      5,000+ Posts
                      • Dec 2009
                      • 8143

                      #25
                      Re: 8518A C471 error

                      Originally posted by Vincent128
                      The only Hardware innovations I have seen is 'make more of the machine out of plastic'
                      ... I often remove as much plastic as possible from dead copiers (to gain back floor space)before I take them to a metal recycler.

                      ... I recently disposed of 4x e347cs. The plastic filled six large contractor garbage bags and there was still lots of plastic on the mainframe.

                      ... I keep only the SED-HDDs and the metal stand. Surprisingly that stand works well for the e478s/e389cs/e479cs.

                      Comment

                      • Rusty.Harris
                        Senior Tech

                        Site Contributor
                        500+ Posts
                        • Jan 2021
                        • 621

                        #26
                        Added hint for taking the fuser apart

                        Those little brown clips that hold some of the wire harnesses in place, I use to break them or make them to where they wouldn't
                        hold the wires properly. Here's an easy trick I use. Take a pair of hemostats and run them into the brown clips like the photo.
                        Pulls them apart without damage and the wire comes right out. A small needle nose plier will work as well.
                        Added bonus! You don't get sore spots on your fingertips.


                        IMG_20220114_153420.jpg

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22997

                          #27
                          Re: 8518A C471 error

                          By the time they turn that color brown, they're getting pretty brittle and don't have much time left before they shatter. It's a good idea though. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                          Comment

                          • Vincent128
                            Trusted Tech

                            Site Contributor
                            250+ Posts
                            • Sep 2015
                            • 348

                            #28
                            Re: 8518A C471 error

                            Just why is hell can't they make those clips out of something that doesn't snap and fly off somewhere I'd rather it not have gone...And why are e-clips painted black and not reflective orange?..is black paint cheaper?

                            Comment

                            • Rusty.Harris
                              Senior Tech

                              Site Contributor
                              500+ Posts
                              • Jan 2021
                              • 621

                              #29
                              Re: 8518A C471 error

                              So a group of us went to lunch today. THIS was what my fortune cookie said.

                              hummmmmmmmmm



                              2022-01-20_13-07-58.jpg

                              Comment

                              • J_Arnold
                                IT Director

                                50+ Posts
                                • Sep 2021
                                • 87

                                #30
                                Re: 8518A C471 error

                                Originally posted by Rusty.Harris
                                So a group of us went to lunch today. THIS was what my fortune cookie said.

                                hummmmmmmmmm



                                [ATTACH=CONFIG]51593[/ATTACH]

                                Write that down everyone!!! Rusty is the chosen ONE. He will lead us out of the Fuser Hell Toshiba has led us into, and back out into the light of everyday jam codes and preventative maintenance. I'm gonna take the red pill with Rusty.
                                โ€œFirst comes smiles, then lies. Last is gunfire."

                                Comment

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