From what I can see in the manual, the only common part on these codes is the SYS board. It's what I'm leaning towards, but wondering if anyone has seen this issue before and had a different solution?
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From what I can see in the manual, the only common part on these codes is the SYS board. It's what I'm leaning towards, but wondering if anyone has seen this issue before and had a different solution?Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"? -
Re: Intermittent C553 / C260 errors - e6518A
I'd lean to the sys board as well. But, I would also check your power on/off log...see if there are any on on on on listed
instead of on/off or on/remote off. Perhaps someone is powering the machine down incorrectly, playing whack a doodle with
the temp folder on the HDD, which a partition check can be done.
Also, I would pull the memory modules out, clean them, put them back in and do the hold down energy saver, power on thingy
just to make sure. With the entire industy moving away from lead solder, tin whisker can form on the memory modules. I also
have swapped them, if they are the same size, and had different problems, caused by a faulty memory module.
One last thing, if the machine has a good surge protector, pull the data and look to see if they are any issues.
If no sure protector, at least do a check of the neutral to ground under running conditions. -
Re: Intermittent C553 / C260 errors - e6518A
Great suggestions, rusty! Thanks for the feedback. A SYS is on its way. I'm also going to swap the whole feeder with a known working unit - just to eliminate all DSDF components. I'll definitely try your suggestions as well. No surge protector so I'll go straight to neutral to ground check. I should be onsite Monday if the SYS board arrives. I'll post updates.Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?Comment
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Re: Intermittent C553 / C260 errors - e6518A
I've seen C260's a couple times. Once it was caused by an intermittent right door switch on a LoireX. Another time I had a shorted LED array in light source #1 of the scanner. I replace the LED array with a good one, but the error remained. I then replaced the scanner ribbon cable and System Board which did solve the issue.
As far as C553 I've seen a HDMI cable on a xx16 series, that drove me nuts for a while.
In the end I'd have to agree with you that the system board seems to be the common denominator. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Intermittent C553 / C260 errors - e6518A
Door switch? That would've been a tricky one to run down but so satisfying when you found it!
I had a couple C260's on the first round of MR4000's. It was the interface board on the CCD module. They released a modified board to fix that issue.
I'm happy to hear from a couple of you that SYS seems to be the logical step. Always good to be able to pick your brains on this stuff!Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?Comment
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Re: Intermittent C553 / C260 errors - e6518A
That's very interesting. Thanks for sharing. I'll definitely reach out to Toshiba and see about that.
Yesterday, I swapped the DSDF from a machine that only had 6k on the feeder. They will test over the next couple days and let me know what happens. Still waiting for the SYS board, but I won't put it on until I've confirmed the DSDF swap didn't solve anything.Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?Comment
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Re: Intermittent C553 / C260 errors - e6518A
Sounds like a logical plan. Keep us updated. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Intermittent C553 / C260 errors - e6518A
C553 and c260 are known issues on the color boxes (CCD unit) but I don't see them listed for mono. However, they use the same MR4000 document feeder.
TSB 1802 & 1855
Failing to plan is planning to fail!!!Comment
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Re: Intermittent C553 / C260 errors - e6518A
Unfortunately, in Canada we don't get access to the TSB's. Instead we get what are called TT (Tech Tips) from Toshiba Canada that are named by year and sequence in the year they appear. When I did a search for those 2 errors in the TT database the only relevant paper I found was about the old version of the interface board on the DSDF CCD module cracking and causing that issue. However, in this case the machine I'm working on falls well outside the serial number range for that issue. I don't suppose you could post those TSB's here for me? I understand if it's not possible.
Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?Comment
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Re: Intermittent C553 / C260 errors - e6518A
Failing to plan is planning to fail!!!Comment
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If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Intermittent C553 / C260 errors - e6518A
Update: Monday I swapped out the DSDF. They called yesterday (Wednesday) and said they got one C553 error. The DF counter shows they did about 2500 sheets since the swap. So I went over today with a different interface board that the HDMI cable plugs into mounted on the SYS. I also reseated and cleaned the contacts of the memory on the SYS. Finally, I also checked neutral to ground (.7 - .8V) and voltage (steady 120V while running) - so it doesn't look like we have any issues from the outlet. Still waiting for a new SYS board, so I'm eliminating the other potential causes while I wait. Customer will continue to use and update me if the error returns.Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?Comment
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Re: Intermittent C553 / C260 errors - e6518A
Thanks for the followup. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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