E Studio 3040C Won't recognize OEM toner (2) machines

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  • yormets
    Trusted Tech

    250+ Posts
    • May 2009
    • 336

    E Studio 3040C Won't recognize OEM toner (2) machines

    Anyone else struggling to get the copier to recognize the black toner cartridge. I am using OEM and have two machines in the same location doing it. Any ideas?
  • SalesServiceGuy
    Field Supervisor

    Site Contributor
    5,000+ Posts
    • Dec 2009
    • 7823

    #2
    Re: E Studio 3040C Won't recognize OEM toner (2) machines

    ... you have to remove the top deck of the inner exit tray to access the sensors/springs which contact the back of the small board on the back of each toner.

    The sensors/springs could be dirty, malformed or need to be replaced.

    Time to upgrade these old copiers into new. No need to clutter up your head on how to keep old, overly complicated, discontinued models working.

    Comment

    • arnh79
      Trusted Tech

      Site Contributor
      VIP Subscriber
      250+ Posts
      • Apr 2010
      • 458

      #3
      Re: E Studio 3040C Won't recognize OEM toner (2) machines

      There are a few issues I've seen that cause this:

      1. The photo-interrupter that reads the toner cartridge movement gets dirty or is defective. You'll see a cutout on the drive gear of the toner cartridge that acts as a flag for that sensor.
      2. In the same place, there is a small board with spring contacts that interface with the chip in the toner cartridge. I've had to replace a few of them but sometimes you can clean them.
      3. There is a mod for the plastic frame on the front of the copier that surrounds the toner cartridges. You'll notice a plastic clip that helps to hold the toner cartridge in place. Those clips weaken and the toner cartridge is able to move back and forth. This will cause an issue where, because you get intermittent contact, it causes the toner chip to corrupt and tag the bottle as empty. The mod adds some parts to stiffen those clips.


      Hope this helps!
      Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

      Comment

      • yormets
        Trusted Tech

        250+ Posts
        • May 2009
        • 336

        #4
        Re: E Studio 3040C Won't recognize OEM toner (2) machines

        Originally posted by SalesServiceGuy
        ... you have to remove the top deck of the inner exit tray to access the sensors/springs which contact the back of the small board on the back of each toner.

        The sensors/springs could be dirty, malformed or need to be replaced.

        Time to upgrade these old copiers into new. No need to clutter up your head on how to keep old, overly complicated, discontinued models working.
        That's what I used to say until I got 66 years old. When these machine finally quit, so do I. Until then , thanks for the advice.

        Comment

        • Rusty.Harris
          Senior Tech

          Site Contributor
          500+ Posts
          • Jan 2021
          • 551

          #5
          Re: E Studio 3040C Won't recognize OEM toner (2) machines

          Can't find the bulletin, but the parts book shows it. The toner cartridges sometimes will back out just enough to lose contact with
          the toner/crum chip recepticle in the back. The TABS fix was the part highlighted. Before they came out with that, I use to take that
          inner cover off, heat up the plastic tong that is suppose to hold the cartridge, bend it out a little more, then hit it with an upside down
          can of air. The tiny mylar is taped in place and never failed to work.

          Capture.JPG

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          • arnh79
            Trusted Tech

            Site Contributor
            VIP Subscriber
            250+ Posts
            • Apr 2010
            • 458

            #6
            Re: E Studio 3040C Won't recognize OEM toner (2) machines

            Originally posted by Rusty.Harris
            Can't find the bulletin, but the parts book shows it. The toner cartridges sometimes will back out just enough to lose contact with
            the toner/crum chip recepticle in the back. The TABS fix was the part highlighted. Before they came out with that, I use to take that
            inner cover off, heat up the plastic tong that is suppose to hold the cartridge, bend it out a little more, then hit it with an upside down
            can of air. The tiny mylar is taped in place and never failed to work.

            [ATTACH=CONFIG]52452[/ATTACH]
            I've also just wadded up paper behind the clip. It's not elegant, but it has worked.
            Your idea is a lot more MacGyverish than mine!
            Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

            Comment

            • SalesServiceGuy
              Field Supervisor

              Site Contributor
              5,000+ Posts
              • Dec 2009
              • 7823

              #7
              Re: E Studio 3040C Won't recognize OEM toner (2) machines

              Originally posted by yormets
              That's what I used to say until I got 66 years old. When these machine finally quit, so do I. Until then , thanks for the advice.
              ... if you need any more excuses to replace these copiers, Toshiba Tec Japan, several years ago, has officially discontinued all support, parts and consumables for these models.

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