eStudio 8518 E570

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • Logged-on
    Trusted Tech

    100+ Posts
    • Sep 2010
    • 197
    #1

    eStudio 8518 E570

    A day after another tech went out and did a fuser pm, this machine began jamming with the E570 error. All the sensors tested good, and the 2 transport motors as well. After a print job starts, 3 sheets get fed into the machine, the lead sheet stops with about 1/2 an inch of trail edge that hasn't entered the bridge unit.

    I was able to go into test print mode and print some single sided pages, and when the machine went back to normal, it was able to print single sided prints without jamming until a duplexed job was printed, now it won't pass paper at all.

    Opened a case with Toshiba, they recommend replacement of the DRV board. The other tech will likely be replacing that today, just thought I'd bounce it off the forum, to see if anyone has seen this before


    Thanks in advance for your replies,
    Marc
    Tags: job, print, sided, single
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22999
      #2
      Re: eStudio 8518 E570

      Two possibilities for E570 that I know of:

      The first is that the white idler pulleys in the exit may be crumbling. The explanation that I heard is that the bleach used to whiten the paper is released during fusing, creating chlorine gas, which attacks the plastic exit rollers.

      If the teflon sheet is not correctly lubricated, the gears that drive the fuser will wear ... but that usually results in E910, E010, or E011 misfeeds. You may also see ovalled out bushings.

      Perhaps Rusty might have something else. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Rusty.Harris
          Senior Tech

          Site Contributor
          500+ Posts
          • Jan 2021
          • 623
          #3
          Re: eStudio 8518 E570

          Originally posted by blackcat4866
          Two possibilities for E570 that I know of:

          The first is that the white idler pulleys in the exit may be crumbling. The explanation that I heard is that the bleach used to whiten the paper is released during fusing, creating chlorine gas, which attacks the plastic exit rollers.

          If the teflon sheet is not correctly lubricated, the gears that drive the fuser will wear ... but that usually results in E910, E010, or E011 misfeeds. You may also see ovalled out bushings.

          Perhaps Rusty might have something else. =^..^=

          Yep, check those white rollers on the fuser & the ones on the entrance to the internal bridge unit. I've seen those as well
          get locked up.

          Capture.JPG

            Comment

            • Logged-on
              Trusted Tech

              100+ Posts
              • Sep 2010
              • 197
              #4
              Re: eStudio 8518 E570

              Thanks for the replies, another tech went out for me on a personal day, and told me what he found. He said he replaced the DRV board, but the problem remained. Apparently I overlooked a scrap of paper that was binding the bridge gate unit. He said he removed the paper and it tested fine. <sigh>

                Comment

                • SalesServiceGuy
                  Field Supervisor

                  Site Contributor
                  5,000+ Posts
                  • Dec 2009
                  • 8144
                  #5
                  Re: eStudio 8518 E570

                  Originally posted by blackcat4866
                  Two possibilities for E570 that I know of:

                  The first is that the white idler pulleys in the exit may be crumbling. The explanation that I heard is that the bleach used to whiten the paper is released during fusing, creating chlorine gas, which attacks the plastic exit rollers.

                  If the teflon sheet is not correctly lubricated, the gears that drive the fuser will wear ... but that usually results in E910, E010, or E011 misfeeds. You may also see ovalled out bushings.

                  Perhaps Rusty might have something else. =^..^=
                  ... chlorine gas! Is that like WW 1 ! A tech now has to bring a gas mask to work?

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22999
                      #6
                      Re: eStudio 8518 E570

                      Originally posted by SalesServiceGuy
                      ... chlorine gas! Is that like WW 1 ! A tech now has to bring a gas mask to work?
                      Yeah, I thought that was interesting. I imagine that if you were to sit inside the exit section and breath the air there for a couple of years, then you might be in danger. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • J_Arnold
                          IT Director

                          50+ Posts
                          • Sep 2021
                          • 87
                          #7
                          Re: eStudio 8518 E570

                          Originally posted by blackcat4866
                          Yeah, I thought that was interesting. I imagine that if you were to sit inside the exit section and breath the air there for a couple of years, then you might be in danger. =^..^=
                          Don't tell the customers , I can just imagine the complaints, and we thought them smelling ozone was bad...
                          “First comes smiles, then lies. Last is gunfire."

                            Comment

                            Previous template Next
                            Working...