Tear in paper

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  • Rusty.Harris
    Senior Tech

    Site Contributor
    500+ Posts
    • Jan 2021
    • 607
    #1

    Tear in paper

    Tech brought me some samples. Paper jams. Would NOT happen all the time, but when it did
    there were actual holes in the paper, similar to a teardrop going from top to bottom (long edge)
    BUT, the copies were in Letter, not Letter-R mode. Would jam about 1 every 20-30 copies.
    He ran legal, no issues.
    He opened up the LCT, pulled out the paper, and about every 20-30 sheets, there was one that
    had teardrop cuts in the paper top to bottom. Sometimes right through the middle, sometimes
    left or right of center. Someone at the paper mill must have boo booed cutting the paper.
    I had one decades ago, customer complained of oil spots, which was interesting because the machine
    didn't have oil in the fuser. Ran them and yep, yellow looking oil spots. Ran legal, nothing. Opened up
    the paper drawer and you could see the oil spots. Started flipping through the paper, the oil spots got
    bigger and bigger until I found the problem. FLATTENED dead bug in the stack of paper.

    Untitled-1.jpg
    Attached Files
    Tags: jams, oil, paper, paper supply, spots
    • davidmtupper
      Trusted Tech

      250+ Posts
      • Jul 2021
      • 326
      #2
      Re: Tear in paper

      I had a similar on a few years ago, customer complained that some sheets came out torn off. I looked everywhere and couldn't find the missing pieces and finally checked the tray, sure enough, every 60-70 pages was a torn sheet. She checked and found at least one more ream with the same problem as well, Double-A brand.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22927
          #3
          Re: Tear in paper

          Ditto that:

          In one case the customer complained of brown stains on the copies. The funny thing was the machine was monochrome: "Sorry, it can't print brown." The paper was white in the tray, then after fusing presented brown patches in a repeating pattern ... crossfeed! My guess was that some chemical was absorbed into the paper that is reactive to the heat of fusing.

          In another case, the customer complained of wrinkled/flipped corners every 16 pages. Sure enough it did, exactly every 16 pages! And when you looked in the paper tray you could also see the flipped corners every 16 pages ... before they were printed.
          LOL!

          =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

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