I was fixing a scan to email issue with this customer on a remote call, when she reported that it was 10:54, and the copier was about to reboot. I looked at the log and sure enough, it shows every hour the device reboots. I found out the device is connected to a esp surge protector, and I have had issues with those in the past if there wasn't enough power to them, but the customer was reluctant to remove the surge. The device rebooted right when the customer said it would, while I was in top access. I checked the energy settings everything looked typical. I did notice a remote command app installed, but I disabled that and it still rebooted.
Thanks in advance for any help you can provide.
Thanks in advance for any help you can provide.
Comment