Estudio 5516ac rotating image through DF

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  • Copier Addict
    Aging Tech

    Site Contributor
    10,000+ Posts
    • Jul 2013
    • 14429
    #1

    Estudio 5516ac rotating image through DF

    Hey all
    Customer with 5516ac complains that when running a stack of LEF letter paper through the DF it will randomly turn the image of a page and print it on legal paper. She also says when scanning a stack it will also rotate the image of a page and cut it off.
    I have not seen this problem in person but when I was called out for it I cleaned sensors in DF.
    I haven't tried firmware yet, my next step, but was wondering if anyone had seen these symptoms and if they were able to solve it.
    Thanks
    Tags: 5516ac, image, page, paper, stack
    • arnh79
      Trusted Tech

      Site Contributor
      VIP Subscriber
      250+ Posts
      • Apr 2010
      • 467
      #2
      Re: Estudio 5516ac rotating image through DF

      I see this all the time on the Toshiba DSDF's. The original width guide sensor needs to be replaced. It's a narrow board under the original tray with long contact strips that the DF guides slide along.
      Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

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        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22960
          #3
          Re: Estudio 5516ac rotating image through DF

          Just out of curiosity you might examine the width detection pwb. Iirc its just a flat board with contact fingers dragging across it. The last time I had one of these apart, there were 25 extra mylar spacer washers laying on the pcb. They make great insulators. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

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            • Copier Addict
              Aging Tech

              Site Contributor
              10,000+ Posts
              • Jul 2013
              • 14429
              #4
              Re: Estudio 5516ac rotating image through DF

              Originally posted by blackcat4866
              Just out of curiosity you might examine the width detection pwb. Iirc its just a flat board with contact fingers dragging across it. The last time I had one of these apart, there were 25 extra mylar spacer washers laying on the pcb. They make great insulators. =^..^=

              I removed the DF paper tray and several spacers fell out. I couldn't tell where they came from but they were loose in there. I gently cleaned the contacts on the sensor board and tested without any issues.
              Thanks for your insight.

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