5516ACT out of box failure

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  • Rusty.Harris
    Senior Tech

    Site Contributor
    500+ Posts
    • Jan 2021
    • 587
    #1

    5516ACT out of box failure

    This was a fun one. 5516AC, with MJ1113B
    After developer stir, CE20. Went into 08, disabled,
    powered on, then CA00. Disabled that, then it
    said the error was comm failure between finisher &
    logic.
    So I said screw it, disconnected the finisher, flashed
    the copier. Connected the finisher back and it was
    good to go. enabled the color calibration & registration
    and worked on that. 03 mode shutter opened and closed
    but the 03 input mode said the sensors were not changing.
    pulled that all apart, connectors looked ok, but reseated
    then, powered back on and that fixed it.
    Tags: disabled, failure, finisher, mode, powered
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22858
      #2
      Re: 5516ACT out of box failure

      So its working ... for the moment?

      This machine clearly never cleared quality control, and nobody tried very hard to diagnose the various issues. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • SalesServiceGuy
          Field Supervisor

          Site Contributor
          5,000+ Posts
          • Dec 2009
          • 8002
          #3
          Re: 5516ACT out of box failure

          Originally posted by Rusty.Harris
          This was a fun one. 5516AC, with MJ1113B
          After developer stir, CE20. Went into 08, disabled,
          powered on, then CA00. Disabled that, then it
          said the error was comm failure between finisher &
          logic.
          So I said screw it, disconnected the finisher, flashed
          the copier. Connected the finisher back and it was
          good to go. enabled the color calibration & registration
          and worked on that. 03 mode shutter opened and closed
          but the 03 input mode said the sensors were not changing.
          pulled that all apart, connectors looked ok, but reseated
          then, powered back on and that fixed it.

          ... a recent TABS service discussion on FYI.toshiba.com stated that when asked to reseat connectors, technicians should not just use hand pressure to push the connector against the board pins, the technician should actually physically seperate the two and then reconnect them.

            Comment

            • Rusty.Harris
              Senior Tech

              Site Contributor
              500+ Posts
              • Jan 2021
              • 587
              #4
              Re: 5516ACT out of box failure

              Originally posted by SalesServiceGuy
              ... a recent TABS service discussion on FYI.toshiba.com stated that when asked to reseat connectors, technicians should not just use hand pressure to push the connector against the board pins, the technician should actually physically seperate the two and then reconnect them.

              Yep, I remember that discussion. That's why my fingers are sore. Unplugging and reconnecting every connector LOL
              I use to think it was they wanted the connections to be secure, on a trip from the Earth to the moon, but I think it is
              to survive the trip on the slow boat from China.

                Comment

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