[Error Code] e-Studio 4525AC with MR4010 DSDF boots into F351 then C558

[Rad01]

Gentlemen
One of my colleagues unboxed a 4525AC earlier this week, performed setup procedure as per normal and on boot up he got this error F351.

Device reboots and eventually errors out into C558. There's no additional accessories other than the MR4010.
However, device runs 100% without DSDF installed/connected.

F/W was upped to 1733, all checks done and confirmed connections are correct/properly seated. Nothing out of the ordinary.

Back cover off and there's indication of power to the DSDF board but paper load detection light on front doesn't light up and there's no sounds when booting.
FS menu 08-9722 and HS menu detach doesn't allow to activate DSDF. So can't clear code in an effort to reboot into FW.

Went ahead and swapped out complete DSDF with known working one. Same error, so it's looking like machine side fault but I'm hoping there's something else we can look at doing to recover this device as it needs to go in at client in the next few days.

Any further input would really be appreciated guys.

[Rusty.Harris]

Re: e-Studio 4525AC with MR4010 DSDF boots into F351 then C558

Does the machine boot up correctly with the DSDF disconnected (both the front & rear side connections).

Might grab the system board tool and run that to see if anything shows up.

[Rad01]

Re: e-Studio 4525AC with MR4010 DSDF boots into F351 then C558

Does the machine boot up correctly with the DSDF disconnected (both the front & rear side connections).

Might grab the system board tool and run that to see if anything shows up.

Hey Rusty.Harris, yeah device boots/runs fine without DSDF.
Cool, I'll poke around our local repository to see if they've got access to this tool. I haven't used it before as we very seldom run into severe issues like this in the field. I'll check into this in the am once back in workshop.

[Rad01]

Re: e-Studio 4525AC with MR4010 DSDF boots into F351 then C558

Does the machine boot up correctly with the DSDF disconnected (both the front & rear side connections).

Might grab the system board tool and run that to see if anything shows up.

https://www.copytechnet.com/forums/toshiba/171279-3525-mr4010-20-c558-power-up-out-box.html?highlight=MR4010

Ahhh man, i just came accross your post regarding this very issue.
I was hoping it didn't come down to replacing system board.

[SalesServiceGuy]

Re: e-Studio 4525AC with MR4010 DSDF boots into F351 then C558

Does the machine boot up correctly with the DSDF disconnected (both the front & rear side connections).

Might grab the system board tool and run that to see if anything shows up.

... where might the System board tool reside on fyi.toshiba.com/ Tech to go?

[Rusty.Harris]

Re: e-Studio 4525AC with MR4010 DSDF boots into F351 then C558

... where might the System board tool reside on fyi.toshiba.com/ Tech to go?

Yep, FYI>Tech to go>pick the machine>utilities

[Rad01]

Re: e-Studio 4525AC with MR4010 DSDF boots into F351 then C558

Okay so I've never needed to perform this procedure before so any input with regards to how it needs to be applied to affected device would be appreciated.

[Rad01]

Re: e-Studio 4525AC with MR4010 DSDF boots into F351 then C558

Okay so I've never needed to perform this procedure before so any input with regards to how it needs to be applied to affected device would be appreciated.

Scratch that Rusty.Harris.
I'ts actually not that bad. Device is up and running. We were fortunate to have a device come in yesterday that had the same DSDF 4010. We took that 4010 and put it on the faulty 4525 but exactly the same error occurred
We then took the DSDF from the 4525 and chucked it on the other device and managed to initialize it on that machine.
Then transfered it back to the faulty 4525 but before plugging it in i ran that tool everything came back fine. Connected DSDF, it threw that f351 error again but under HS 77 detach release the option eas finally available to select DSDF and after a reboot it came alive.

Thanks guys for your tips and suggestions really do appreciate it.

[blackcat4866]

Re: e-Studio 4525AC with MR4010 DSDF boots into F351 then C558

Thanks for the detail Rad. =^..^=

[Rad01]

Re: e-Studio 4525AC with MR4010 DSDF boots into F351 then C558

So here's the latest on this issue i thought was resolved.
Had device on test daily since getting it operational. No issues in my workshop.

We then decided its time she makes us some money so we sent her out in the field yesterday and the very first Power up at the client and she boots up but in the notification area it stated document feeder is disabled. Performed everything i did in workshop to get it going and no go she then started booting up into C-550.

Returned with another MR4010 and same error... But device runs fine without adf plugged in. So pulling her back to workshop leaving client with tail between my legs. Will more than likely require a system board replacement.

[SalesServiceGuy]

Re: e-Studio 4525AC with MR4010 DSDF boots into F351 then C558

Update to latest firmware V1750.

In one of the LCD panel/ Admin sub menus is a new dialogue box to attach/ detach accessories.

[Rad01]

Re: e-Studio 4525AC with MR4010 DSDF boots into F351 then C558

Update to latest firmware V1750.

In one of the LCD panel/ Admin sub menus is a new dialogue box to attach/ detach accessories.

Hi SalesServiceGuy... Toshiba SA only released this update to us today and that was one of the things i tried when returning with a known working DSDF. The first error we got yesterday was the document feeder is deactivated. Under HS service menu there was an option 77-Detatch Release but the doc feeder option is greyed out. I didn't check under Admin sub menus tho bit guessing it would be greyed out there too.

When running FW it sees the DSDF in the list but when it gets to the doc feeder FW then it errors out and shows R00 (other error) booting into F-600 and i then need to HS73 clear the software update error flag then re-attempt FW... but just keeps giving the error.

[mojorolla]

Re: e-Studio 4525AC with MR4010 DSDF boots into F351 then C558

Ran into this scenario today on a 5525. ADF completely dead, no original detect light but power going to the board. Error log showed c351. Went into 08 mode and it showed ADF was not installed. Activated the option, re-booted, ADF is now acting normally.
Now here is where it goes south.....
Current version of unit is v1725 but, you cannot use the Diagnostic Tool until the unit is v1733 or above. The machine will not update firmware, giving us a "loadable module bootup failure" message when attempting to update firmware. Tried loading the v1733 and v1750 versions of firmware, same error message. Different USB, same error.
As of now, machine is functioning normally, but I have my doubts moving forward. I will update this thread with changes or resolutions.

[blackcat4866]

Re: e-Studio 4525AC with MR4010 DSDF boots into F351 then C558

Yeah, it scares me a little when firmware won't update. The day will come eventually when you must update the firmware, and it will have to be resolved. =^..^=