6527AC not adding magenta toner

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  • Rusty.Harris
    Senior Tech

    Site Contributor
    500+ Posts
    • Jan 2021
    • 625
    #1

    6527AC not adding magenta toner

    Once in an anomaly, twice is trend I always say.
    Had a call from a tech, machine saying replace magenta. Machine has LESS than 200 copies.
    First thing I had him try was reseating the sub hoppers. I've seen on setups, sometimes they
    don't get fully seated. Still nothing. Sub hopper was full of toner. Had him run the sub hopper
    motor both directions...would only run ONE direction. He's going to run the logic board test and
    get back to me. Had him open a ticket just in case.

    Two hours later, I get a call from another tech, 60 miles away, with an almost new 7527AC doing
    the EXACT same thing. Asking for Magenta toner. Tech tried some things, called me back. Said
    the magenta sub hopper motor is doing the same thing. Only working in one direction, not both.
    They had another 7527AC (school) down the hall, swapped out the entire EPU unit and it worked
    perfectly. Pretty sure it isn't a logic board problem, but a sub hopper motor problem. I told them
    to open a case on that one as well.
    Bad enough when you see the same problem twice, but within hours of each other, and many miles
    apart?
    I'm sure ATSG will want the motors back.
    Tags: 7527ac, hopper, magenta, sub hopper, toner
    • Rusty.Harris
      Senior Tech

      Site Contributor
      500+ Posts
      • Jan 2021
      • 625
      #2
      Follow up

      One of the regional guys emailed me and said he saw the same with yellow toner. He was about to
      replace the sub motor when he pulled the harness off the motor, he found this.
      I'm having my guys go back and check to see if this is the issue.

      Capture.jpg

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22999
          #3
          Re: 6527AC not adding magenta toner

          Oh man. Don't you hate bent pins! They're mostly self-inflicted. That could explain it.
          =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • BillyCarpenter
              Field Supervisor

              Site Contributor
              VIP Subscriber
              10,000+ Posts
              • Aug 2020
              • 16325
              #4
              Re: 6527AC not adding magenta toner

              Originally posted by blackcat4866
              Oh man. Don't you hate bent pins! They're mostly self-inflicted. That could explain it.
              =^..^=

              Especially when the connector is a location that isn't easily accessed. The last bent pin that encountered, I had to disassemble half the machine. And my eyesight isn't what it used to be!
              Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                Comment

                • Rusty.Harris
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Jan 2021
                  • 625
                  #5
                  Re: 6527AC not adding magenta toner

                  Originally posted by blackcat4866
                  Oh man. Don't you hate bent pins! They're mostly self-inflicted. That could explain it.
                  =^..^=

                  Yeah, that's why I didn't think to tell them to check that. These machines have been in the field about a month sitting
                  idle until last week when school admin started coming back for the beginning of the school year.
                  None of these machines had anything pulled that would of allowed access to that motor, since you have to remove that
                  cover over the EPU to get to them.

                  The assembly guy must of had a bad night of drinking Sake' and went to work the next morning.

                    Comment

                    • Rusty.Harris
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Jan 2021
                      • 625
                      #6
                      Re: 6527AC not adding magenta toner

                      First tech has revisited the machine that wasn't adding magenta toner. Yep, the pin was bent over against the side of the
                      connector.
                      Gee, I think I see a TSB coming down the line soon.

                      C6DN10895.jpg

                        Comment

                        • mojorolla
                          The Wolf

                          2,500+ Posts
                          • Jan 2010
                          • 2596
                          #7
                          Re: 6527AC not adding magenta toner

                          Originally posted by BillyCarpenter
                          Especially when the connector is a location that isn't easily accessed. The last bent pin that encountered, I had to disassemble half the machine. And my eyesight isn't what it used to be!
                          Same here, knees are still good but, my eyes are shot.
                          If you can hold your phone steady enough, using the zoom on the camera works well for bending pins back into place.


                          Failing to plan is planning to fail!!!

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22999
                              #8
                              Re: 6527AC not adding magenta toner

                              Originally posted by Rusty.Harris
                              First tech has revisited the machine that wasn't adding magenta toner. Yep, the pin was bent over against the side of the
                              connector.
                              Gee, I think I see a TSB coming down the line soon.

                              [ATTACH=CONFIG]59158[/ATTACH]
                              So this is the magenta toner add motor? The one on the hopper assembly? I can't say that I've ever bent those pins, but others, yes. They're the small ones too (easy to bend). Good catch!! =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • Rusty.Harris
                                  Senior Tech

                                  Site Contributor
                                  500+ Posts
                                  • Jan 2021
                                  • 625
                                  #9
                                  Re: 6527AC not adding magenta toner

                                  Originally posted by blackcat4866
                                  So this is the magenta toner add motor? The one on the hopper assembly? I can't say that I've ever bent those pins, but others, yes. They're the small ones too (easy to bend). Good catch!! =^..^=
                                  Yeah, Ribon 6527, pg 60, #20
                                  We had some trade in machines and according to Ribon, that part number goes all the way back to the 5540, which makes sense since they really haven't
                                  changed much in the image processing side, save for improvements.

                                    Comment

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