Toshiba 385s invalid factory configuration problem

[Hassann]

Hello everyone
I have a problem with Toshiba 385s show message " invalid factory configuration" and " replace unsupported cartridge"
Need help pls

[tsbservice]

Re: Toshiba 385s invalid factory configuration problem

Set correct date and time in web page.

[blackcat4866]

Re: Toshiba 385s invalid factory configuration problem

This is a Lexmark rebadge. Check that the toner cartridge contact set is not broken or damaged. =^..^=

[Hassann]

Re: Toshiba 385s invalid factory configuration problem

Set correct date and time in web page.

I set the right time and I tried three versions of fw but nothing fixed

[Hassann]

Re: Toshiba 385s invalid factory configuration problem

This is a Lexmark rebadge. Check that the toner cartridge contact set is not broken or damaged. =^..^=

It's not broken or damaged it's ok I'm sure

[Blizzoo]

Re: Toshiba 385s invalid factory configuration problem

Have you tried a simple Factory Reset?

If you think the toner cartridge is ok, to me it sounds that your machine might have come from a different Region or something? Maybe a setting on one of the menus?

[Hassann]

Re: Toshiba 385s invalid factory configuration problem

Have you tried a simple Factory Reset?

If you think the toner cartridge is ok, to me it sounds that your machine might have come from a different Region or something? Maybe a setting on one of the menus?

Yes I have tried
It's was working well that problem become after format factory and clear memory

[blackcat4866]

Re: Toshiba 385s invalid factory configuration problem

Could it be that it had a Lexmark toner cartridge installed, not a Toshiba cartridge? Or vice-versa? I'd think the EEPROM would be coded differently. The reset may have changed the manufacturer to Toshiba. Just out of curiosity, if you go to the web interface, what model and manufacturer show on the screen? =^..^=

[tsbservice]

Re: Toshiba 385s invalid factory configuration problem

Could it be that it had a Lexmark toner cartridge installed, not a Toshiba cartridge? Or vice-versa? I'd think the EEPROM would be coded differently. The reset may have changed the manufacturer to Toshiba. Just out of curiosity, if you go to the web interface, what model and manufacturer show on the screen? =^..^=

That was exactly what I thought. Recently bizhub 4050 and so started to exhibit the same messages and we all know they are Lexy rebadges. Same can apply for Toshiba equivalent.
Just a thought as I really don't have an idea what beast is 385s, by 3 digits I could guess it's A4 model but that's all 🤣

[arnh79]

Re: Toshiba 385s invalid factory configuration problem

When Toshiba first started selling rebadged Lexmarks, I was told by a Toshiba engineer that if you put the Lexmark FW on the machine instead of the FW files from Toshiba it will break the toner chip recognition. I never tested it, but I'm wondering if that may have happened here?

[Hassann]

Re: Toshiba 385s invalid factory configuration problem

Could it be that it had a Lexmark toner cartridge installed, not a Toshiba cartridge? Or vice-versa? I'd think the EEPROM would be coded differently. The reset may have changed the manufacturer to Toshiba. Just out of curiosity, if you go to the web interface, what model and manufacturer show on the screen? =^..^=

Toshiba model in web interface

[Hassann]

Re: Toshiba 385s invalid factory configuration problem

That was exactly what I thought. Recently bizhub 4050 and so started to exhibit the same messages and we all know they are Lexy rebadges. Same can apply for Toshiba equivalent.
Just a thought as I really don't have an idea what beast is 385s, by 3 digits I could guess it's A4 model but that's all 🤣

I will try Lexmark toner but Which Lexmar model is the same as the Toshiba 385s?

[Hassann]

Re: Toshiba 385s invalid factory configuration problem

When Toshiba first started selling rebadged Lexmarks, I was told by a Toshiba engineer that if you put the Lexmark FW on the machine instead of the FW files from Toshiba it will break the toner chip recognition. I never tested it, but I'm wondering if that may have happened here?

Which Lexmar toner chip i have to try

[SalesServiceGuy]

Re: Toshiba 385s invalid factory configuration problem

This long ago discontinued Toshiba/ Lexmark model (not sold in North America) was introduced in 2014. Support is no longer available, you are likely wasting your time.

This product is not even listed in Web ribon.

[jonwill]

Re: Toshiba 385s invalid factory configuration problem

I will try Lexmark toner but Which Lexmar model is the same as the Toshiba 385s?

MX310, MX410

385p & 385s