Remove paper from finisher

[tmaged]

I have an ES452 with an MJ1101 that shows "remove paper from the finisher" when trying to output to the staple tray. I searched FYI, but didn't find anything. Can't find anywhere to check the sensors. Any ideas appreciated.

[tmaged]

Nobody ?

[tinnyjay]

Check the sensor on the tray.

[CT Copier Repair]

IS there paper in the tray? In the finisher?

go into service mode and start checking sensor states change them and look for the corresponding state change

Brian

[tmaged]

That's the problem, there doesn't seem to be a check for those sensors. Tried switching it with the other tray sensor and that didn't change anything. Must be the board not changing signals ?

[Mr Spock]

Find the finisher manual on FYI. I believe you have to use the dipswitches on the finisher pwb to test the switches. Also check the actuator on the tray for easy operation.

[tmaged]

I forgot the goofy way Toshiba does crap. Yep, it's in the Finisher manual. I did find a troubleshooting guide for that finisher also on FYI. Thanks !

[tmaged]

I'm so glad we're no longer a Toshiba dealer. The service manual is incorrect as far as checking the sensors. It tells you to change dipswitch 3, but it's really two. After figuring that out, I never could get in to test the sensor. It says 5-4, but that's not correct either. We've got a 1024 in the warehouse luckily.

[arnh79]

We've had this problem before. It was a cracked wire harness- which the MJ1101's are famous for.

[tmaged]

We've had this problem before. It was a cracked wire harness- which the MJ1101's are famous for.

Thanks for the help. It's definitely worth ordering one to try.