e Studio 355 with a rather noticeable paper skew and jams

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22997

    #1

    e Studio 355 with a rather noticeable paper skew and jams

    This call started out with E010, E062, E065, and E140 jams. It wouldn't pass a single piece of paper from any of the trays. After cleaning all the feed and registration rollers, and the registration clutch, I got paper to pass from tray #1 only, and skewing ~35mm, and about 35mm early registration.

    After some investigating I eventually pulled the imaging unit and closed the door. I could see a 1/2 mm gap at the front of the registration rollers. To confirm, I positioned a piece of LT paper between the reg rollers and closed the door. It was gripped at the back, but very loose at the front. You can see that the plastic door bending, bowing 3mm at the center.

    My solution was to file out the rectangular cutout that captures the rubber registration roller shaft at the front. It gained me 1 1/2 mm, and solved both the jam and skew issue.

    eS355SE Skew.JPG

    Tray #2 still was uncooperative, Z-folding every page near the leading edge, and jamming E065. A quick loop adjustment 05-452-0 solved that problem.

    My concern is with how flexible the plastic right door is. I can't imagine that a replacement door would be much different. Has anyone worked on this, and what were your conclusions? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=
  • Acme
    Trusted Tech
    • Jan 2013
    • 155

    #2
    Re: e Studio 355 with a rather noticeable paper skew and jams

    Is the white strap broken?

    Comment

    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22997

      #3
      Re: e Studio 355 with a rather noticeable paper skew and jams

      Originally posted by Acme
      Is the white strap broken?
      OMG! I'm so stupid.

      I spoke with the boss about swapping out the door. Then he asked that same question. Of course it's broken. What difference would that make? Apparently the end of the strap at the door does not swivel out of the way properly, blocking the door closing.

      Add that one to the database. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

      Comment

      • sagar4
        Trusted Tech
        • Dec 2012
        • 127

        #4
        Re: e Studio 355 with a rather noticeable paper skew and jams

        It will jam and skew with that white strap broken. As that strap is attached to a spring in which it gives it a lot more tension on that door.

        Originally posted by blackcat4866
        OMG! I'm so stupid.

        I spoke with the boss about swapping out the door. Then he asked that same question. Of course it's broken. What difference would that make? Apparently the end of the strap at the door does not swivel out of the way properly, blocking the door closing.

        Add that one to the database. =^..^=
        "Broken again"

        Comment

        • Mad_Coachman
          Technician

          Site Contributor
          50+ Posts
          • Jan 2009
          • 99

          #5
          Re: e Studio 355 with a rather noticeable paper skew and jams

          Originally posted by sagar4
          It will jam and skew with that white strap broken. As that strap is attached to a spring in which it gives it a lot more tension on that door.
          I have seen that strap break many times, now I get rid of it BEFORE it breaks and the machines work fine without it and I don't get those skewed copy calls anymore.

          Comment

          • sagar4
            Trusted Tech
            • Dec 2012
            • 127

            #6
            Re: e Studio 355 with a rather noticeable paper skew and jams

            Originally posted by Mad_Coachman
            I have seen that strap break many times, now I get rid of it BEFORE it breaks and the machines work fine without it and I don't get those skewed copy calls anymore.
            Good Luck. As the machine gets more and more copies on it you will see.
            "Broken again"

            Comment

            • Mad_Coachman
              Technician

              Site Contributor
              50+ Posts
              • Jan 2009
              • 99

              #7
              Re: e Studio 355 with a rather noticeable paper skew and jams

              Originally posted by sagar4
              Good Luck. As the machine gets more and more copies on it you will see.
              I will see what? Please enlighten me.

              Comment

              • mckinley
                Chief Twiddler

                100+ Posts
                • Dec 2006
                • 150

                #8
                Re: e Studio 355 with a rather noticeable paper skew and jams

                There's a modified strengthened strap for the door.

                If you remove & leave the broken strap, the machine will eventually end up with a bent duplex & a bent machine frame, if the front corner gets bent, the machine is a write off ( had this a few times now )
                Worst one i had the ADU was pointing towards the floor when you opened it.

                Regards.
                Happiness Is The Road.

                Comment

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