[Misc] 5755 takes a LONG time to start printing

[big mike]

My 5755 was working normal at my account for several. This past week it started to take a LOT longer to print anything. They tried different drivers and I upgraded it to the latest s/w from the Xerox site hoping that would fix it. No such luck. Then I tried printing to it with a crossover. No luck. It still takes a long time, even printing a test print! So it's not the driver, the s/w, their network...has anyone seen this problem?

[adriansto]

Re: 5755 takes a LONG time to start printing

Reload machine software.

[big mike]

Re: 5755 takes a LONG time to start printing

Reload machine software.

Thanks, I did reload the software, upgraded to the newest and it still takes a minute or two to print a sheet. They had a 5755 before...it was jamming so it was replaced with another 5755. The previous one printed fine. Any ideas will be appreciated.

[Exok]

Re: 5755 takes a LONG time to start printing

Did you try loading the software using the Forced AltBoot method?

[big mike]

Re: 5755 takes a LONG time to start printing

Did you try loading the software using the Forced AltBoot method?

Yes, using a usb stick and loading newer s/s, from version ...222 to ...223. It took 20 minutes and printed a config. sheet.

[adriansto]

Re: 5755 takes a LONG time to start printing

What system software was on the previous 5755 ?
did you tried with the old printer drivers ?

[big mike]

Re: 5755 takes a LONG time to start printing

What system software was on the previous 5755 ?
did you tried with the old printer drivers ?

It had 61.132.222... and now has 61.132.223.16190. The customer is printing using the same print drivers loaded from the Xerox website.

[adriansto]

Re: 5755 takes a LONG time to start printing

It had 61.132.222... and now has 61.132.223.16190. The customer is printing using the same print drivers loaded from the Xerox website.

I asked about software version on the old 5755 who jamming.

[big mike]

Re: 5755 takes a LONG time to start printing

I asked about software version on the old 5755 who jamming.

The old one had 61.132.221 and is at my shop. Since I brought it back I upgraded the s/w to 61.132.223... and it runs fine for me. They said it was only jamming when 1 person tried to make copies, not printing. I did actually see it jam one time and it was a 8.150 jam (at the reg xport).

[adriansto]

Re: 5755 takes a LONG time to start printing

The old one had 61.132.221 and is at my shop. Since I brought it back I upgraded the s/w to 61.132.223... and it runs fine for me. They said it was only jamming when 1 person tried to make copies, not printing. I did actually see it jam one time and it was a 8.150 jam (at the reg xport).

Ok, try to load the 61.132.221 software version on customer machine.
What paper tray is used for copies and what one for printing ?
If when print there is no paper jam mean the problem is at one paper tray used for copies.

[acfife]

Re: 5755 takes a LONG time to start printing

My 5755 was working normal at my account for several. This past week it started to take a LOT longer to print anything. They tried different drivers and I upgraded it to the latest s/w from the Xerox site hoping that would fix it. No such luck. Then I tried printing to it with a crossover. No luck. It still takes a long time, even printing a test print! So it's not the driver, the s/w, their network...has anyone seen this problem?

I would try fitting the hard drive from old machine to the new one, have had hdd cause strange issues.

[big mike]

Re: 5755 takes a LONG time to start printing

I would try fitting the hard drive from old machine to the new one, have had hdd cause strange issues.

Good idea, I'll try it.

[PJF]

Re: 5755 takes a LONG time to start printing

is the driver set to LPR or Raw, If its LPR make sure the new machine is spool to HDD.

[prismtech]

Re: 5755 takes a LONG time to start printing

Good idea, I'll try it.

He's giving you good advice. I've had a stuttering drive cause UI jam up in these machines before.

Matched your symptoms...

[JrTech]

Re: 5755 takes a LONG time to start printing

By chance have they upgraded to Windows 10? Having same issues on quite a few machines? On the Xerox 5655 customer upgraded from Windows 7 to 10 and the machine started doing all kinds weird thing like just dropping offline, taking from 1-60 mins for a Scan to Folder and print job, times increases after it starts. PO/PO and the machine worked perfectly fine for a few months, then went to weeks, then to everyday. After updating firmware, reloading software and a little sweet talking, we replaced the IP board and everything is ok.

Hope that helps