[Dead] Colorqube 9301 Harddisk replace

[LamsterPaul]

[Exok]

Re: Colorqube 9301 Harddisk replace

To my knowledge, you don't need any special type of format or partition. You do not need a HDD from Xerox. Any store bought HDD will do as long as it is around the same size as the original. Just install the new HDD. Take a flash drive (about 2G is a good size to use), create a folder named ALTBOOT. Download the software from Xerox.com, unzip the file and place the .DLM file in the ALTBOOT folder. Power off the machine, insert the flash drive in one of the USB ports at the back of the machine then power the machine on. After a few minutes it should go into sofware upgrade mode on the display screen.

[LamsterPaul]

Re: Colorqube 9301 Harddisk replace

thanks, had working now, HDD was the Problem

but how can I reset the ADMIN Password ?
I had buy the Printer last week, but have not get the Admin Password to it,

PWS available

thanks
Paul

[Flash]

Re: Colorqube 9301 Harddisk replace

The admin password resets to the default password when you do an altboot.

[LamsterPaul]

Re: Colorqube 9301 Harddisk replace

The admin password resets to the default password when you do an altboot.

Thanks

ive done the Altboot now, Harddisk works and also the Admin Password was reset,
the problem was the USB stick for the AltBoot and and Bad Harddisk too

thanks for help !

[kurbads]

Re: Colorqube 9301 Harddisk replace

I cloned the existing 2.5" 160Gb HDD to a 256Gb SSD to speed up printing. I used Acronis LiveCD. I did not have to reinstall anything. There was no effect on speed though. The HDD is located under a pullout section at the back of printer behind two large hand turnable screws. The section also appears to contain motherboard. I will checkout if the CPU is soldered onto it for chance of an upgrade for speed.

[LamsterPaul]

Re: Colorqube 9301 Harddisk replace

I dont think, that you will can speedup the booting for printing speed, a little speedup could to more memory, the boards at startup will need some time too, to booting




Y

I cloned the existing 2.5" 160Gb HDD to a 256Gb SSD to speed up printing. I used Acronis LiveCD. I did not have to reinstall anything. There was no effect on speed though. The HDD is located under a pullout section at the back of printer behind two large hand turnable screws. The section also appears to contain motherboard. I will checkout if the CPU is soldered onto it for chance of an upgrade for speed.

[prismtech]

Re: Colorqube 9301 Harddisk replace

Nothing will speed up a 93xx ColorQube. The ConnectKey CQ OS moves at the same miserable speed regardless.

Many people will stay with the pre-CK OS just for speed and reliability.

93xx with the ConnectKey OS must also be set to reboot automatically (ie. Standard Over Write) every night. If not the OS will slow to a crawl and die with extended usage periods.

Overall F- user interface regardless. Junk.

[kurbads]

Re: Colorqube 9301 Harddisk replace

Hi, I started to have problems with the new SSD. I tried to clone it to another one to remedy that but what I really want to do is to learn to upgrade it.

Currently it has version 0.61 and scanner is not working. In order to install the scanner fix, I would need to learn to upgrade and downgrade it etc.

I tried the blank SSD method, but after successful messages of upgrading network and copy engine, it got stuck at message Altboot failed.
Altboot failed.jpg

UPDATE!

That error was not such a big deal. Printer booted into the new system after reboot successfully. But the problems persist.

Annoying alerts about scanner not working accompanied by beeps which cannot be turned off.

Another problem which seemed temporary before things started to go wrong. Printer shows amount of paper in trays on boot but will turn it to zero on open/close tray. The A4 (3rd) tray does not lift the paper up after open close.

The system upgrade did not solve any of these. The printer does not go into restart anymore but cannot be used for printing either.

[LamsterPaul]

Re: Colorqube 9301 Harddisk replace

I cloned the existing 2.5" 160Gb HDD to a 256Gb SSD to speed up printing. I used Acronis LiveCD. I did not have to reinstall anything. There was no effect on speed though. The HDD is located under a pullout section at the back of printer behind two large hand turnable screws. The section also appears to contain motherboard. I will checkout if the CPU is soldered onto it for chance of an upgrade for speed.

Im not sure, that cloning will work on the printer harddisk, it is better, to install a new one and do an Altboot
because the harddisk are encrypted at the end of the Altboot process

[prismtech]

Re: Colorqube 9301 Harddisk replace

Hi, I started to have problems with the new SSD. I tried to clone it to another one to remedy that but what I really want to do is to learn to upgrade it.

Currently it has version 0.61 and scanner is not working. In order to install the scanner fix, I would need to learn to upgrade and downgrade it etc.

I tried the blank SSD method, but after successful messages of upgrading network and copy engine, it got stuck at message Altboot failed.
[ATTACH=CONFIG]43687[/ATTACH]

UPDATE!

That error was not such a big deal. Printer booted into the new system after reboot successfully. But the problems persist.

Annoying alerts about scanner not working accompanied by beeps which cannot be turned off.

Another problem which seemed temporary before things started to go wrong. Printer shows amount of paper in trays on boot but will turn it to zero on open/close tray. The A4 (3rd) tray does not lift the paper up after open close.

The system upgrade did not solve any of these. The printer does not go into restart anymore but cannot be used for printing either.

SSD's do not function correctly in these units. Stick to a 160GB platter drive - SATA.

[kurbads]

Re: Colorqube 9301 Harddisk replace

Thanks, I have a 256Gb platter drive. Unfortunately the upgrade magic does not work anymore. I inserted a USB with 07218000907200 with no luck and then a USB with 05402_Upgrade with no luck either.

Machine boots, USB drive blinks 7 times, UI screen comes on, comes off and the repeats.

Also if successful in booting from SSD, it shows 089-520 error at some point. Which I understand is pre-heat device sensor. But how to access it and clean it? Does anybody have an idea. Does anybody have access to service manual please?

Update! It totally refuses to see a Western Digital HDD blank or with original system.

[prismtech]

Re: Colorqube 9301 Harddisk replace

Thanks, I have a 256Gb platter drive. Unfortunately the upgrade magic does not work anymore. I inserted a USB with 07218000907200 with no luck and then a USB with 05402_Upgrade with no luck either.

Machine boots, USB drive blinks 7 times, UI screen comes on, comes off and the repeats.

Also if successful in booting from SSD, it shows 089-520 error at some point. Which I understand is pre-heat device sensor. But how to access it and clean it? Does anybody have an idea. Does anybody have access to service manual please?

Google "spar xls" and go to the first result which is a hidden spreadsheet on Xerox's site. Find the latest Connectkey 1.5 version for the colorqube and download it. Place it in the Altboot folder in your usb stick along with the 0 byte FORCED_UPGRADE file. Plug in your 256GB platter drive and the usb stick and an hour later you are all done.

If it doesn't work it's due to:

USB stick not compatible. Recommend Kingston fat32 and usb 2.0 standard. USB 3.0 sticks are questionable on Altboots. on a 9200 colorqube usb 3.0 does not work at all.

256GB platter drive is bad. Even one bad sector causes Altboot to never blowup the image.

Ime or ui board failure. Very rare, most likely one of the first two problems mentioned.

Correct your software load first and then I will help you fix your heater problem.




Sent from my SM-T530NU using Tapatalk

[kurbads]

Re: Colorqube 9301 Harddisk replace

Thanks, I found the xls with "spar xls site:xerox.com" string.

The latest appear to be 072.180.165.14201.

Silly me. I did not realise I had to keep the UPGRADE / ALTBOOT folder structure for updates other than 071.180.203.05402.

By the way, do I leave the UPGRADE folder with old saveclone file? I assume not.

On the sensor note. My printer is in Latvia. I live in UK. I fly away today back to UK. For last few years I have been coming here and printing small issues of facsimile color books 3-4 times a year.

For last few visits I have not been able to print a single book. I am thinking about scrapping the printer already as the office where the printer is has fixed costs and I am starting to loose hope recovering this business.

If possible could you point where the sensor could be while I am installing the upgrade? I've taken apart all I could but still do not see any sensors.

[kurbads]

Re: Colorqube 9301 Harddisk replace

Thanks, I found the xls with "spar xls site:xerox.com" Google string.

The latest appear to be 072.180.165.14201.

Thanks for the ALTBOOT folder tip. That was the part I was missing. It is installing now. On the WD 2.5" platter drive.

On the sensor note. My printer is in Latvia. I live in UK. I fly away today (Oct 2nd) back to UK. I will back on 29th of November. I would like to know if it is salvageable before I leave.

For last few years I have been coming here and printing small issues of facsimile color books 3-4 times a year. For last few visits I have not been able to print a single book. I am thinking about scrapping the printer already as the office where the printer is, has fixed costs and I am starting to loose hope recovering this business.

If possible could you point where the sensor could be while I am installing the upgrade? I've taken apart everything I could, but still do not see any sensors.

I have to leave to airport at 18:00CET.

20191002_110635.jpg 20191002_112600.jpg 20191002_112606.jpg

I found the service manual here
Download Xerox ColorQube 9303 Service Manual


Annotation 2019-10-02 094821.jpg

Update! Installation finished and drive was encrypted.

20191002_113610.jpg

On first boot, it asked for language and froze. On power off/on it let me through the wizard and did lift the A4 tray to the top.

On next reboot it completes the wizard but the A4 tray removal / reinsert does not lift the tray up.

It also asks for supply code and offers a 4000 page courtesy period. How do I get rid of that?

After restart, it is doing what it was doing with previous firmwares and with SSD. Boots and goes through wizard and asks if it is in distribution centre or customer site as if it had never been taken through wizard. However it remembers date. The time is wrong though.

It used to do this before. It reseted itself if left on over night but on morning it asked to go through wizard but at least after it printed. Now it does not.

On first restart after this it zooms through all devices except scanner and lifts the A4 tray. Then goes into reboot. Display blacks out and comes back again. Displaying software version, zooms something under the lid where the inks are.

Surprisingly it boots this time. Scanner fault is back. So is the sensor warning.

20191002_125206.jpg

But it does not print the report page nor test pages which indicates that it still does not see paper. Looking at resources it shows fill 50% but resource not ready.


After removal and reinsertion of tray, does not lift the tray and shows 0%

0 percent.jpg

I did wipe everything I could. Where could the clogged sensors be? Why does it work during boot and stops after?

Final update. So the pattern is that. It boots and tests all bells and whistles, then goes into soft reboot and starts in non-functional mode. Done this several times. If turned off, it will ask to go through wizard again.

There is interesting sensor I have not noticed before. Is it supposed to hang like that?

Link to image as post does not allow more than 10 images Shared album - Davids Gaisevskis - Google Photos

Printer acts identically with any firmware and either SSD or HDD.

Thank you!