PWS Searchlite pane is blank

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  • JR2ALTA
    Service Manager

    Site Contributor
    1,000+ Posts
    • Feb 2010
    • 2017

    PWS Searchlite pane is blank

    Does anyone know what causes or what fixes this? I have tried a Windows system restore and the PWS repair utility. The only thing I may have done is run a BUS update with IE open. I am new to Xerox.

    Thanks in advance.
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  • dio
    Technician
    • Apr 2015
    • 10

    #2
    Re: PWS Searchlite pane is blank

    Did you ever find a solution to this?

    Comment

    • kollega_pro
      Junior Member
      • Sep 2021
      • 6

      #3
      Re: PWS Searchlite pane is blank

      PWS Searchlite does not work on windows 10.
      the last time I saw how it worked correctly, it was on windows XP 32 bit

      Comment

      • ThisPete
        Too old to care

        Site Contributor
        50+ Posts
        • Jun 2014
        • 92

        #4
        Re: PWS Searchlite pane is blank

        Originally posted by kollega_pro
        PWS Searchlite does not work on windows 10.
        the last time I saw how it worked correctly, it was on windows XP 32 bit
        It works fine on both my Windows 10 laptops..

        Comment

        • Rusty.Harris
          Senior Tech

          Site Contributor
          500+ Posts
          • Jan 2021
          • 566

          #5
          Re: PWS Searchlite pane is blank

          Everytime it stops working for me, it's typically after a windows update. If you don't have it, search for the release 12.x utility.
          Anytime PWS goes bonkers, I run that, and it restores it to working.
          HOPEFULLY Xerox will release a new software that works well with 10 & 11, since IE won't work, per se on 11.
          You can run it in IE compatibility mode, but they really need to update that software & the edocs.

          Comment

          • JR2ALTA
            Service Manager

            Site Contributor
            1,000+ Posts
            • Feb 2010
            • 2017

            #6
            Re: PWS Searchlite pane is blank

            Originally posted by Rusty.Harris
            Everytime it stops working for me, it's typically after a windows update. If you don't have it, search for the release 12.x utility.
            Anytime PWS goes bonkers, I run that, and it restores it to working.
            HOPEFULLY Xerox will release a new software that works well with 10 & 11, since IE won't work, per se on 11.
            You can run it in IE compatibility mode, but they really need to update that software & the edocs.
            I think the you mean the "repair" utility. That usually does fix things but didn't fix my searchlite issue. My company's IT dept reloaded all the PWS software to fix it.

            Sorry to those looking for an update, I didn't realize.

            Comment

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