My customer has a 700 with a BP2 bustled controller. It was working ok. When he turned it on the fiery displays immediately 9A. The dip switches are off, does it both connected and not connected to the copier. Any ideas?
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I don't have the model for this particular model, but clearing CMOS is a good place to start. Remove battery from motherboard, wait one minute, put battery back in (better yet, place a new battery). -
Good idea, will try it and let you know. Yesterday, I reseated the boards, replaced the hard drive and there wasn't any change.Comment
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A "9A" error on the Fiery display, even with the dip switches off and whether it's connected or not, points pretty strongly to an internal problem with the Fiery controller itself. My first thought would be a potential hardware failure within the Fiery unit—maybe a bad memory stick, a corrupted system file on its hard drive, or even a component on the main board failing. It's definitely not something that sounds like a simple connection fix if it's immediately throwing that code.
#FieryError troubleshooting #PrinterSupport # ragdoll hit #HardwareIssue #TechSupportComment
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Thanks for the reply. That makes sense. At this point, I believe they will scrap the copier.Comment
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